[JetBrains Gateway Plugin] "TransportException: Timeout expired" on Gateway v2022.1 & "Connect in Browser" button not working Gateway v2022.2

[yangbo19]

Objective

[felladrin]

ℹ️ The fix has just been deployed to Gitpod servers.

[yangbo19]

May be that I still don't know how to solve it.

[felladrin]

@yangbo19 are you still having this issue? If so, could you provide more details about what's happening?

Also please check this topic:

• What should I do if JetBrains Gateway and Gitpod aren’t working?

Cause it could be related to your Gateway or Plugin being out of date.

[yangbo19]

Thank you for your help.I face another question.


I switched to this version.

[felladrin]

That's right! You need to log in to Gitpod from the JetBrains Gateway. So clicking "Connect in Browser" should lead you to the Gitpod page, where you log in and authorize JetBrains Gateway to use your account. It's needed, to have access to your workspace list and start new workspaces.

Let us know if the login works.

[yangbo19]

I have clicked, but nothing happens.Do you have any idea?Thank you.

[felladrin]

Let me try to reproduce the issue here.

[yangbo19]

What can I do for you ? Thank you for your help.

[felladrin]

I've cleaned my JetBrains Gateway install and re-installed it from scratch, and it's working. These were the steps for me:

Installed the Gateway.

Clicked to install the Gitpod Extension.

Clicked Connect to Gitpod and it opened a browser tab:

The browser tab closed after it logged me into Gitpod, and brought me back to the JetBrains Gateway:

[felladrin]

Could you please confirm also if you're using the latest Gitpod Plugin version?

If not, you'll see it asking for you to update it on JetBrains Gateway Preferences >> Plugins, like this:

If that's the case, update and let us know if it works.

If you're still unable connect, there might be some with the Gateway or with the Network. In this case, please send us the Gateway logs via e-mail, by following these instructions: https://www.gitpod.io/docs/troubleshooting#gitpod-logs-in-jetbrains-gateway

[yangbo19]

Thanks for your help again!

But when I clicked connect to Browser,still nothing happen.

Do you support its use in China?

[felladrin]

Maybe it's some conflict or cache with the account logged in the browser.

Could you try accessing https://gitpod.io/workspaces, logging out, and then clicking the "Connect in Browser" button?

Then, clicking on the button should lead you to this page:

Is this what happens?

If it doesn't work, here's another question: when logging into gitpod, are you using GitHub, GitLab, or BitBucket to connect?

[yangbo19]

I am soory that this method didn't work.I use github.

I used gitpod this way before.

[felladrin]

Another thing I've noticed:

If you click the "Connect in Browser" button and it opens the login page, but right after you close the browser page (without logging in), if you click the "Connect in Browser" button again, it will do nothing (because it's still waiting for the response from the page that was closed).

And the only way to make the button work again is to close JetBrains Gateway app, re-open it, and click the "Connect in Browser" button again.

Could you please try force-quitting the app (or restarting your machine) and try again?

[yangbo19]

I restarted my machine.It still didn't work.

[yangbo19]

But I really appreciate your help.

[felladrin]

Could you try just one more thing? Try downloading the Stable version of JetBrains Gateway from here: https://www.jetbrains.com/remote-development/gateway/download/download-thanks.html?code=GW&type=release

If it works, it indicates there's something that we're not seeing about JetBrains Gateway EAP version.

Also, please send us via email the logs, as instructed here, as it could give us a better overview of the issue.

[yangbo19]

Then

[yangbo19]

Then, it disappeared.

[akosyakov]

@yangbo19 Please make sure to follow https://www.gitpod.io/docs/troubleshooting#gitpod-logs-in-jetbrains-gateway 🙏

[yangbo19]

I am sorry.I have submitted.

[felladrin]

We've received the logs @yangbo19, thanks for sending them.
It seems it's being blocked from your network. You mentioned it was working before, right?
Do you remember when the connection through JetBrains Gateway worked last time?
Was there some notable change on your network/firewall meanwhile?

[yangbo19]

I used JetBrains Gateway first time.I just downloaded it and installed gitpod.I didn't do other things.

[felladrin]

@yangbo19, thanks for confirming. I believe this issue is due to network blocking, so I'd like to ask if you're using a VPN, and if not, would you be able to use one for us to confirm if it would solve the problem?

[yangbo19]

I used Ghelper.That's a VPN.

[felladrin]

I used Ghelper. That's a VPN.

I see. It's a browser plugin, right? So with it, you can connect to Gitpod using VS Code Browser. But as IntelliJ IDEs don't use the browser connection, they wouldn't work with this solution.

For JetBrains IDEs you need a system-wide VPN. Could you try some?

[yangbo19]

It can also be a system-wide VPN.

Could you please try again?Thank you .

[yangbo19]

This is the link.

[stale]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

[stale]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.