Error "invalid event envelope" when send user feedback. #534

bgwastu · 2021-07-20T06:46:35Z

Platform:

Dart
Flutter Android or iOS
Flutter Web

IDE:

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split-debug-info and obfuscate (Flutter Android or iOS) or CanvasKit (Flutter Web):

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Output of the command flutter doctor -v below:

[✓] Flutter (Channel stable, 2.2.3, on Microsoft Windows [Version 10.0.22000.71], locale id-ID)
    • Flutter version 2.2.3 at C:\SDK\flutter
    • Framework revision f4abaa0735 (3 weeks ago), 2021-07-01 12:46:11 -0700
    • Engine revision 241c87ad80
    • Dart version 2.13.4

[✓] Android toolchain - develop for Android devices (Android SDK version 31.0.0)
    • Android SDK at C:\SDK\android
    • Platform android-31, build-tools 31.0.0
    • Java binary at: C:\Program Files\OpenJDK\jdk-11.0.8.10-hotspot\bin\java.exe
    • Java version OpenJDK Runtime Environment (build 11.0.8-internal+0-adhoc..jdk11u)
    • All Android licenses accepted.

[✓] Chrome - develop for the web
    • Chrome at C:\Program Files\Google\Chrome\Application\chrome.exe

[!] Android Studio (not installed)
    • Android Studio not found; download from https://developer.android.com/studio/index.html
      (or visit https://flutter.dev/docs/get-started/install/windows#android-setup for detailed instructions).

[✓] VS Code (version 1.58.2)
    • VS Code at C:\Users\Wastu\AppData\Local\Programs\Microsoft VS Code
    • Flutter extension version 3.24.0

[✓] Connected device (3 available)
    • sdk gphone x86 (mobile) • emulator-5556 • android-x86    • Android 11 (API 30) (emulator)
    • Chrome (web)            • chrome        • web-javascript • Google Chrome 91.0.4472.164
    • Edge (web)              • edge          • web-javascript • Microsoft Edge 91.0.864.70

! Doctor found issues in 1 category.

The version of the SDK (See pubspec.lock):
6.0.0-beta.2

I have the following issue:
Error invalid event envelope when send user feedback.

Steps to reproduce:
When I call this code:

Sentry.captureUserFeedback(SentryUserFeedback(
            name: 'user name',
            email: '[email protected]',
            comments: 'feedback in here',
            eventId: SentryId.newId()));

I got error "API returned 400".

Actual result:

D/Sentry  (13608): Captured Envelope is already cached
D/Sentry  (13608): __unknown__ item 1 is being captured.
D/Sentry  (13608): Request failed, API returned 400
D/Sentry  (13608): {"detail":"invalid event envelope","causes":["invalid item header","missing field `type` at line 1 column 47"]}
D/Sentry  (13608): The transport failed to send the envelope with response code 400
E/Sentry  (13608): Envelope submission failed
E/Sentry  (13608): java.lang.IllegalStateException: The transport failed to send the envelope with response code 400
E/Sentry  (13608):      at io.sentry.transport.AsyncHttpTransport$EnvelopeSender.flush(AsyncHttpTransport.java:220)
E/Sentry  (13608):      at io.sentry.transport.AsyncHttpTransport$EnvelopeSender.run(AsyncHttpTransport.java:183)
E/Sentry  (13608):      at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:462)
E/Sentry  (13608):      at java.util.concurrent.FutureTask.run(FutureTask.java:266)
E/Sentry  (13608):      at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
E/Sentry  (13608):      at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
E/Sentry  (13608):      at java.lang.Thread.run(Thread.java:923)
D/Sentry  (13608): Marking envelope submission result: false
W/Sentry  (13608): Envelope had a failed capture at item 1. No more items will be sent.

Expected result:
User feedback sent to Sentry.

The text was updated successfully, but these errors were encountered:

ueman · 2021-07-20T07:15:11Z

You have to send user feedback for an event because user feedback is always linked to an event in Sentry.
So for example you need to do

final id = await Sentry.captureMessage('Hello World!'); // or Sentry.captureException(..), Sentry.captureEvent(..)
Sentry.captureUserFeedback(
    SentryUserFeedback(
            name: 'user name',
            email: '[email protected]',
            comments: 'feedback in here',
            eventId: id
    ),
);

If it still does not work after you changed it accordingly, then it is definitely a bug.

bgwastu · 2021-07-20T07:26:21Z

The same error still appears:

D/Sentry  (13608): Processing Envelope with 1 item(s)
I/tticdev.test(13608): Background young concurrent copying GC freed 56206(2754KB) AllocSpace objects, 7(128KB) LOS objects, 46% free, 3617KB/6707KB, paused 6.529ms total 59.911ms
D/Sentry  (13608): Capturing event: da1a1b32cc5442928c003cc3faab0ee9
I/Sentry  (13608): Not possible to read external files directory
D/Sentry  (13608): Captured Envelope is already cached
D/Sentry  (13608): Item 1 is being captured.
D/Sentry  (13608): Serializing object: {"level":"info","message":{"formatted":"Feedback"},"modules":{"StackWalker":"unknown","_fe_analyzer_shared":"unknown","abseil-cpp":"unknown","accessibility":"unknown","skia":"unknown","angle":"unknown","boringssl":"unknown","etc1":"unknown","khronos":"unknown","txt":"unknown","vulkan":"unknown","vulkan-deps":"unknown","wuffs":"unknown","base":"unknown","fuchsia_sdk":"unknown","zlib":"unknown","icu":"unknown","engine":"unknown","gpu":"unknown","tonic":"unknown","url_launcher_web":"unknown","analyzer":"unknown","rapidjson":"unknown","xxhash":"unknown","archive":"unknown","args":"unknown","async":"unknown","cli_util":"unknown","awesome_notifications":"unknown","background_fetch":"unknown","boolean_selector":"unknown","meta":"unknown","dart":"unknown","build":"unknown","build_runner":"unknown","code_builder":"unknown","web_socket_channel":"unknown","build_config":"unknown","io":"unknown","build_daemon":"unknown","ffi":"unknown","build_resolvers":"unknown","build_runner_core":"unknown","built_collection":"unknown","built_value":"unknown","characters":"unknown","checked_yaml":"unknown","package_config":"unknown","charcode":"unknown","fixnum":"unknown","glob":"unknown","http_parser":"unknown","matcher":"unknown","path":"unknown","pool":"unknown","pub_semver":"unknown","shelf_web_socket":"unknown","source_span":"unknown","stack_trace":"unknown","string_scanner":"unknown","watcher":"unknown","yaml":"unknown","clock":"unknown","fake_async":"unknown","collection":"unknown","mime":"unknown","stream_channel":"unknown","typed_data":"unknown","colorama":"unknown","convert":"unknown","crypto":"unknown","source_gen":"unknown","dart_style":"unknown","http":"unknown","shelf":"unknown","datetime_picker_formfield":"unknown","dio":"unknown","dio_cache_interceptor":"unknown","dio_cache_interceptor_hive_store":"unknown","double-conversion":"unknown","ffx_spd":"unknown","file":"unknown","files":"unknown","firebase":"unknown","firebase_analytics":"unknown","firebase_analytics_web":"unknown","firebase_core":"unknown","firebase_core_platform_interface":"unknown","firebase_messaging":"unknown","firebase_analytics_platform_interface":"unknown","package_info_plus":"unknown","firebase_core_web":"unknown","package_info_plus_linux":"unknown","package_info_plus_windows":"unknown","firebase_crashlytics":"unknown","firebase_crashlytics_platform_interface":"unknown","firebase_messaging_platform_interface":"unknown","firebase_messaging_web":"unknown","flutter":"unknown","flutter_easyloading":"unknown","flutter_native_splash":"unknown","flutter_spinkit":"unknown","flutter_svg":"unknown","freetype2":"unknown","frontend_server_client":"unknown","get":"unknown","glfw":"unknown","graphs":"unknown","json_annotation":"unknown","pedantic":"unknown","platform":"unknown","process":"unknown","stream_transform":"unknown","term_glyph":"unknown","harfbuzz":"unknown","hive":"unknown","hive_flutter":"unknown","hive_generator":"unknown","http_mock_adapter":"unknown","http_multi_server":"unknown","image":"unknown","internet_connection_checker":"unknown","intl":"unknown","logging":"unknown","shimmer":"unknown","js":"unknown","libcxx":"unknown","libcxxabi":"unknown","libjpeg-turbo":"unknown","libsdl":"unknown","libwebp":"unknown","lints":"unknown","mockito":"unknown","source_helper":"unknown","open_settings":"unknown","package_info_plus_macos":"unknown","package_info_plus_platform_interface":"unknown","package_info_plus_web":"unknown","path_drawing":"unknown","path_parsing":"unknown","path_provider":"unknown","path_provider_windows":"unknown","plugin_platform_interface":"unknown","url_launcher":"unknown","url_launcher_platform_interface":"unknown","path_provider_linux":"unknown","path_provider_platform_interface":"unknown","url_launcher_linux":"unknown","path_provider_macos":"unknown","petitparser":"unknown","xml":"unknown","pkg":"unknown","platform_detect":"unknown","pubspec_parse":"unknown","test_api":"unknown","timing":"unknown","root_certificates":"unknown","sentry":"unknown","sentry_flutter":"unknown","skcms":"unknown
D/Sentry  (13608): Serializing object: {"sid":"7f62c3e7-7ec4-4997-b78c-b361611e7176","did":"0f36b964-94e4-443e-a107-d801f0b8a72a","init":true,"started":"2021-07-20T05:55:55.086Z","status":"ok","timestamp":"2021-07-20T05:55:55.086Z","attrs":{"release":"[email protected]+1","environment":"debug"}}
D/Sentry  (13608): Envelope sent successfully.
D/Sentry  (13608): Envelope flushed
D/Sentry  (13608): Marking envelope submission result: true
D/Sentry  (13608): File '/data/user/0/com.atticdev.test/cache/sentry/outbox/9e62acfa-5b03-4b26-a735-0771163d5a06' is done.
D/Sentry  (13608): onEvent fired for EnvelopeFileObserver with event type 8 on path: /data/user/0/com.atticdev.test/cache/sentry/outbox for file 1b1ef25b-4e4a-41b5-8367-c6f61582c808.
D/Sentry  (13608): Processing Envelope with 1 item(s)
D/Sentry  (13608): Captured Envelope is already cached
D/Sentry  (13608): __unknown__ item 1 is being captured.
D/Sentry  (13608): Request failed, API returned 400
D/Sentry  (13608): {"detail":"invalid event envelope","causes":["invalid item header","missing field `type` at line 1 column 48"]}
D/Sentry  (13608): The transport failed to send the envelope with response code 400
E/Sentry  (13608): Envelope submission failed
E/Sentry  (13608): java.lang.IllegalStateException: The transport failed to send the envelope with response code 400
E/Sentry  (13608):      at io.sentry.transport.AsyncHttpTransport$EnvelopeSender.flush(AsyncHttpTransport.java:220)
E/Sentry  (13608):      at io.sentry.transport.AsyncHttpTransport$EnvelopeSender.run(AsyncHttpTransport.java:183)
E/Sentry  (13608):      at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:462)
E/Sentry  (13608):      at java.util.concurrent.FutureTask.run(FutureTask.java:266)
E/Sentry  (13608):      at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
E/Sentry  (13608):      at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
E/Sentry  (13608):      at java.lang.Thread.run(Thread.java:923)
D/Sentry  (13608): Marking envelope submission result: false
W/Sentry  (13608): Envelope had a failed capture at item 1. No more items will be sent.
D/Sentry  (13608): File '/data/user/0/com.atticdev.test/cache/sentry/outbox/1b1ef25b-4e4a-41b5-8367-c6f61582c808' is done.

bgwastu · 2021-07-20T07:30:50Z

The message appears in Issue which should be in user feedback.

marandaneto · 2021-07-20T07:31:09Z

@ueman could be something with the envelope, can you have a look?

ueman · 2021-07-20T07:41:52Z

The message appears in Issue which should be in user feedback.

@atticdev That's because you can't collect user feedback without an issue. Could it be that Feedback is the message which you captured?

@marandaneto I think it's an Android problem. Pure Dart, iOS and macOS are working fine.

marandaneto · 2021-07-20T07:46:34Z

@ueman yep, if you get the envelope String before it gets written to the disk on Android, I can try to debug too, maybe we're missing something since the Android SDK deserializes the envelope before it gets sent, different than iOS.

bgwastu · 2021-07-20T07:48:23Z

@ueman Ahh I see, I thought the user feedback sent directly to "User Feedback" menu in Sentry.

My current user feedback:

What should I do so that the feedback goes directly to the user feedback menu?

This is my full code:

Future<void> send() async {
    if (formKey.currentState!.validate()) {
      final name = nameController.text;
      final email = emailController.text;
      final feedback = feedbackController.text;

      try {
        final id = await Sentry.captureMessage('Feedback');
        Sentry.captureUserFeedback(SentryUserFeedback(
            name: name,
            email: email,
            comments: feedback,
            eventId: id));
            
        await EasyLoading.dismiss();
        await EasyLoading.showSuccess('Your feedback has been sent');
      } catch (_) {
        await EasyLoading.dismiss();
      }
    }
  }

ueman · 2021-07-20T08:04:45Z

@marandaneto
On Android the incoming UserFeedback envelope from Dart looks like

{
    "event_id": "bdd63725a2b84c1eabd761106e17d390",
    "sdk": {
        "name": "sentry.dart.flutter",
        "version": "6.0.0-beta.3",
        "packages": [
            {
                "name": "pub:sentry",
                "version": "6.0.0-beta.3"
            },
            {
                "name": "pub:sentry_flutter",
                "version": "6.0.0-beta.3"
            }
        ],
        "integrations": [
            "isolateErrorIntegration",
            "runZonedGuardedIntegration",
            "widgetsFlutterBindingIntegration",
            "flutterErrorIntegration",
            "widgetsBindingIntegration",
            "nativeSdkIntegration",
            "loadAndroidImageListIntegration",
            "loadReleaseIntegration"
        ]
    }
}
{
    "content_type": "application/json",
    "type": "user_report",
    "length": 103
}
{
    "event_id": "bdd63725a2b84c1eabd761106e17d390",
    "name": "jonas",
    "email": "[email protected]",
    "comments": "bad stuff"
}

Do you see what's wrong?

marandaneto · 2021-07-20T08:09:28Z

@ueman I'll have a look

ueman · 2021-07-20T08:10:14Z

What should I do so that the feedback goes directly to the user feedback menu?

@atticdev It's currently broken on Android. It should show up after it's fixed. Until then you can try Flutter for Web or iOS.

marandaneto · 2021-07-20T08:25:30Z

ok found out, looks like it's an Android bug, introduced by getsentry/sentry-java#1439
It's an easy fix but first I have to find out if I wont break anything else.

the thing is, type should be lower case, but Android capitalizes the String https://github.com/getsentry/sentry-java/blob/main/sentry/src/main/java/io/sentry/SentryEnvelopeItemHeaderAdapter.java#L72-L80

marandaneto · 2021-07-20T08:29:10Z

or actually, because we have to convert from a String to an enum, but only with capitalization, User_report won't match UserFeedback

marandaneto · 2021-07-20T09:17:52Z

@atticdev thanks for reporting, a fix is coming up soon.

marandaneto · 2021-07-20T11:31:50Z

the fix on the underlying SDK is done, we've to release and bump the SDK version here.

marandaneto · 2021-07-29T07:17:34Z

@atticdev thanks for reporting once more, please give it a try https://github.com/getsentry/sentry-dart/releases/tag/6.0.0-beta.3

bgwastu · 2021-07-29T07:48:25Z

Hi, @marandaneto

I have already use the updated package using git 3 days ago, and it works as expected, thanks.

ueman added bug question labels Jul 20, 2021

marandaneto mentioned this issue Jul 20, 2021

Fix: Ser/Deser of the UserFeedback from cached envelope getsentry/sentry-java#1611

Merged

4 tasks

marandaneto added Platform: Android and removed question labels Jul 20, 2021

marandaneto closed this as completed in getsentry/sentry-java#1611 Jul 20, 2021

marandaneto reopened this Jul 20, 2021

marandaneto mentioned this issue Jul 20, 2021

Bump Android SDK to 5.1.0-beta.6 #535

Merged

5 tasks

ueman closed this as completed in #535 Jul 21, 2021

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Error "invalid event envelope" when send user feedback. #534

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Error "invalid event envelope" when send user feedback. #534

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