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FIA 2.3.2x/2.4 not working on some Windows Server 2012R2 #398
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Hi @pszafer Eventually, you should also try to run inventory from the commandline to see if you obtain an error:
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same error happens |
Hi @pszafer |
No more info from running fusioninventory-inventory --debug --debug
It tries to run command:
and hangs there. Any idea? |
Hi @pszafer thank you for that good debugging step. First, you still can disable Secondly, can you try to run the following command from an admin console to see what your system knows as "CIM_LogicalDevice" ?
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I guess there is something wrong with wmic on those servers.
Same thing happens for FIA when I print all info, I see that agent hangs on info about CPU... And command:
It doesn't work at all, it hangs. About Then it hanged on Any idea how to repair wmic? I think that there is something with wmic on those servers. About FIA, I think there should be some timeout on those command and eventually FIA should return info that wmic doesn't return any info. |
Hi @pszafer Can you also make a precision ? Does this happen only with Windows Server 2012R2 or also with other windows versions as you seem to find many cases ? Finally I would like to know if you still have the case after a fresh install ? If you don't know, would it be possible to select one of your locking device, re-install it and see if it's still blocking on WMI requests ? I'll understand if it's not possible, but maybe you have a testing computer concerned ? I agree a time-out could help, but it would also be interesting to know how we can detect WMI issues to provide better agent behavior and help people with same issues. |
@pszafer ,
The page also talks about:
Can you investigate that way ? |
It happens only on Windows Server 2012R2, which have different hardware. Two machines. |
I tried several times without effect. |
For now I have only 2 errors left... but I cannot rebuild those objects at all
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Hi @pszafer |
FIA worked for me once. When I deleted C:/Windows/system32/wbem/repository and started rebuilding wmi database. During rebuilding FIA sent report to GLPI. After it hanged again. About patch, it is working but I have one error
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Hi @pszafer |
Hi @pszafer |
Yes. I think it is working, but rc doesn't have service option, true? Here is logoutput. |
Great to see this 2.4-rc2 works for you. |
Hi @pszafer Thank you for your involvement. |
Thank you for your help! |
Hi, I have to reopen this issue... FIA is in hang for over 12 days.
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Hi, |
Hi, In some machines we have issues like this fusioninventory/fusioninventory-agent#398, where we need to increase backend-collect-timeout parameter value. (In some cases, we need to set this value to 3600.)
Hi,
From September on some WS2012R2 agent is not working properly.
Is it not doing inventory at all.
About machines, both has hyper-v service installed and that's all what is different than other our WS2012R2, on which agent is working properly..
Here is debug log:
It is always stuck on FusionInventory::Agent::Task::Inventory::Win32::Controllers and hangs forever....
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