Career Summary.

I am determined to secure a position of responsibility and challenge within an organization where I can leverage my knowledge and talent to deliver optimal solutions. Simultaneously, I am committed to advancing my technical skills and actively contributing to the growth and success of the organization.

Skills

Technical Skills:

Exposed to the following - SQL, Java, JavaScript, ReactJS, Agile practices, ServiceNow, and Linux shell scripting.

Collaboration Tools:

Supporting DevOps processes using Git/GitHub, Jenkins, BitBucket, and JFrog Artifactory. Additionally, familiar with Agile methodologies and worked with Jira Kanban Boards.

Personal Skills:

Problem-solving, utilizing analytical thinking to implement effective solutions. I am adaptable, creative, and continuously expanding my knowledge. I am also a valuable team player.

Experience

Westpac – Infosys Aug 2021 - Current

Senior Associate Consultant

• Continuous improvements and development features and reports, including daily health checks, and analysis of vulnerable items, to facilitate Stakeholders and Users to make informed decision-making.

• Adapted into Agile environment for Minor Enhancement projects for given applications by improving existing as well as adding new functionality as required by Business Stakeholders with tech leads.

• Maintain a high degree of user service for all support queries in assigned groups and adhere to all SLAs.

• Excellent communication skills and providing application-level support and resolution to minimize service impacts due to application outages/issues, providing analysis and possible solutions with impacts calculated/identified.

• Exposure to Git Hub and CI/CD pipeline using Jenkins as well as docker and containerization app for testing and deployment using JFrog, Maven, and Bitbucket.

• Exposure to ServiceNow for managing workflows for business ticketing operations. Worked on domain dashboard to facilitate Backlog ticket reduction and effective monitoring and other objectives.

• Exposure to Jira and Kanban for communicating/reflecting on project/work/issues progress with Management, Stakeholders, and other teams.