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Unable to reset password through web #23655

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elightcap opened this issue Oct 29, 2022 · 6 comments · Fixed by matrix-org/matrix-js-sdk#2822
Closed

Unable to reset password through web #23655

elightcap opened this issue Oct 29, 2022 · 6 comments · Fixed by matrix-org/matrix-js-sdk#2822
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@t3chguy
Labels
A-Password-Reset O-Occasional Affects or can be seen by some users regularly or most users rarely S-Critical Prevents work, causes data loss and/or has no workaround T-Defect X-Regression X-Release-Blocker

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@elightcap
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Steps to reproduce

  1. go to https://app.element.io
  2. click 'sign in'
  3. 'click forgot password?'
  4. enter email, new password, and confirm password
  5. click 'send reset password link'
  6. open link from email
  7. click confirm 'confirm changing my password'
  8. return to password reset screen and click 'I have verified my email address'

Outcome

What did you expect?

Password reset to be completed

What happened instead?

Recieve error saying 'Failed to verify email address: make sure you clicked the link in the email.'

Operating system

Debian Linux

Browser information

firefox 104.0.1

URL for webapp

https://app.element.io

Application version

web app

Homeserver

matrix.org

Will you send logs?

Yes
@fmartingr
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Happening to me as well, endpoint response:

{
  "errcode": "M_UNKNOWN_TOKEN",
  "error": "Invalid access token passed.",
  "soft_logout": false
}

@Sp4rkR4t
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Exact same issue here, Firefox 106

@weeman1337 weeman1337 mentioned this issue Oct 31, 2022
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@weeman1337 weeman1337 added S-Critical Prevents work, causes data loss and/or has no workaround O-Occasional Affects or can be seen by some users regularly or most users rarely labels Oct 31, 2022
@weeman1337
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Thanks for reporting the issue. I can easily reproduce it.

@t3chguy t3chguy self-assigned this Oct 31, 2022
@t3chguy
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t3chguy commented Oct 31, 2022

Regressed by matrix-org/matrix-js-sdk#2719

@t3chguy t3chguy mentioned this issue Oct 31, 2022
Merged
@DMRobertson DMRobertson mentioned this issue Oct 31, 2022
Closed
@elightcap
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elightcap commented Oct 31, 2022 •
edited
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sorry, i saw this was closed with #2822 but im still running into the same issue. did i miss something?

@t3chguy
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t3chguy commented Nov 1, 2022 •
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The code hasn't been released yet so the fix would only apply to Nightly & develop.element.io which are early previews.

su-ex added a commit to SchildiChat/element-desktop that referenced this issue Nov 4, 2022
@su-ex
Merge tag 'v1.11.13' into sc
df81a41 
* Fix default behavior of Room.getBlacklistUnverifiedDevices ([\#2830](matrix-org/matrix-js-sdk#2830)). Contributed by @duxovni.
* Catch server versions API call exception when starting the client ([\#2828](matrix-org/matrix-js-sdk#2828)). Fixes element-hq/element-web#23634.
* Fix authedRequest including `Authorization: Bearer undefined` for password resets ([\#2822](matrix-org/matrix-js-sdk#2822)). Fixes element-hq/element-web#23655.
su-ex added a commit to SchildiChat/element-web that referenced this issue Nov 4, 2022
@su-ex
Merge tag 'v1.11.13' into sc
072d022 
* Fix default behavior of Room.getBlacklistUnverifiedDevices ([\element-hq#2830](matrix-org/matrix-js-sdk#2830)). Contributed by @duxovni.
* Catch server versions API call exception when starting the client ([\element-hq#2828](matrix-org/matrix-js-sdk#2828)). Fixes element-hq#23634.
* Fix authedRequest including `Authorization: Bearer undefined` for password resets ([\element-hq#2822](matrix-org/matrix-js-sdk#2822)). Fixes element-hq#23655.
su-ex added a commit to SchildiChat/matrix-js-sdk that referenced this issue Nov 4, 2022
@su-ex
Merge tag 'v21.0.1' into sc
679ba69 
* Fix default behavior of Room.getBlacklistUnverifiedDevices ([\matrix-org#2830](matrix-org#2830)). Contributed by @duxovni.
* Catch server versions API call exception when starting the client ([\matrix-org#2828](matrix-org#2828)). Fixes element-hq/element-web#23634.
* Fix authedRequest including `Authorization: Bearer undefined` for password resets ([\matrix-org#2822](matrix-org#2822)). Fixes element-hq/element-web#23655.
su-ex added a commit to SchildiChat/matrix-react-sdk that referenced this issue Nov 4, 2022
@su-ex
Merge tag 'v3.59.1' into sc
183481b 
* Fix default behavior of Room.getBlacklistUnverifiedDevices ([\matrix-org#2830](matrix-org/matrix-js-sdk#2830)). Contributed by @duxovni.
* Catch server versions API call exception when starting the client ([\matrix-org#2828](matrix-org/matrix-js-sdk#2828)). Fixes element-hq/element-web#23634.
* Fix authedRequest including `Authorization: Bearer undefined` for password resets ([\matrix-org#2822](matrix-org/matrix-js-sdk#2822)). Fixes element-hq/element-web#23655.
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@t3chguy t3chguy

Labels
A-Password-Reset O-Occasional Affects or can be seen by some users regularly or most users rarely S-Critical Prevents work, causes data loss and/or has no workaround T-Defect X-Regression X-Release-Blocker
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5 participants
@fmartingr @t3chguy @Sp4rkR4t @weeman1337 @elightcap