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[Security Solution][DOCS][7.10] Cases and rules support for SN connec…
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…tors (#132662) (#142516)

Co-authored-by: nastasha-solomon <[email protected]>
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lcawl and nastasha-solomon authored Oct 3, 2022
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4 changes: 2 additions & 2 deletions docs/user/alerting/action-types/servicenow.asciidoc
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[[servicenow-action-type]]
=== ServiceNow action

The ServiceNow action type uses the https://developer.servicenow.com/app.do#!/rest_api_doc?v=orlando&id=c_TableAPI[V2 Table API] to create ServiceNow incidents.
The {sn} action type uses the https://docs.servicenow.com/bundle/sandiego-application-development/page/integrate/inbound-rest/concept/c_TableAPI.html[V2 Table API] to create {sn} incidents. The connector can be used for rule actions and cases.

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[[servicenow-connector-configuration]]
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Urgency:: The extent to which the incident resolution can delay.
Severity:: The severity of the incident.
Impact:: The effect an incident has on business. Can be measured by the number of affected users or by how critical it is to the business in question.
Short description:: A short description for the incident, used for searching the contents of the knowledge base.
Short description:: A short description for the incident, used for searching the contents of the knowledge base.
Description:: The details about the incident.
Additional comments:: Additional information for the client, such as how to troubleshoot the issue.

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