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[DOCS] Assign users to Stack Management cases (#142925)
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lcawl authored Oct 11, 2022
1 parent 9d39ed6 commit 4d39919
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8 changes: 4 additions & 4 deletions docs/management/cases/cases.asciidoc
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preview::[]

Cases are used to open and track issues directly in {kib}. All cases list
the original reporter and all the users who contribute to a case (_participants_).
You can also send cases to external incident management systems by configuring
connectors.
Cases are used to open and track issues directly in {kib}. You can add
assignees and tags to your cases, set their severity and status, and add alerts,
comments, and visualizations. You can also send cases to external incident
management systems by configuring connectors.

[role="screenshot"]
image::images/cases.png[Cases page]
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7 changes: 6 additions & 1 deletion docs/management/cases/manage-cases.asciidoc
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Expand Up @@ -10,12 +10,15 @@ Open a new case to keep track of issues and share their details with colleagues.

. Go to *Management > {stack-manage-app} > Cases*, then click *Create case*.

. Give the case a name, add any relevant tags and a description.
. Give the case a name, severity, and description.
+
TIP: In the `Description` area, you can use
https://www.markdownguide.org/cheat-sheet[Markdown] syntax to create formatted
text.

. Optionally, add assignees and tags. You can add users only if they meet
the necessary <<setup-cases,prerequisites>>.

. For *External incident management system*, select a connector. For more
information, refer to <<add-case-connectors>>.

Expand Down Expand Up @@ -61,10 +64,12 @@ To view a case, click on its name. You can then:

* Add a new comment.
* Edit existing comments and the description.
* Add or remove assignees.
* Add a connector.
* Send updates to external systems (if external connections are configured).
* Edit tags.
* Refresh the case to retrieve the latest updates.
* Change the status.
* Change the severity.
* Close or delete the case.
* Reopen a closed case.
6 changes: 6 additions & 0 deletions docs/management/cases/setup-cases.asciidoc
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Expand Up @@ -18,6 +18,12 @@ a|
NOTE: The *Actions and Connectors* feature privilege is required to create, add,
delete, and modify case connectors and to send updates to external systems.

| Give assignee access to cases
a| `All` for the *Cases* feature under *Management*.

NOTE: Before a user can be assigned to a case, they must log into {kib} at
least once, which creates a user profile.

| Give view-only access for cases | `Read` for the *Cases* feature under *Management*.

| Give access to view and delete cases | `Read` for the *Cases* feature under
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