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GLPI stands for Gestionnaire Libre de Parc Informatique is a Free Asset and IT Management Software package, that provides ITIL Service Desk features, licenses tracking and software auditing.

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GLPI stands for Gestionnaire Libre de Parc Informatique is a Free Asset and IT Management Software package, that provides ITIL Service Desk features, licenses tracking and software auditing.

GLPI features:

  • Multilingual support: 45 translations available
  • Inventory of computers, peripherals, network printers and any associated components through an interface, with inventory tools such as: OCS Inventory or FusionInventory
  • Assignment of equipment by geographical area to users and groups
  • Item lifecycle management
  • Asset reservation
  • Licenses management (ITIL compliant)
  • Management of warranty and financial information (purchase order, warranty and extension, damping)
  • Management of contracts, contacts, documents related to inventory items
  • Incidents, requests, problems and changes management
  • Ticket creation through emails, end-user or technician interface
  • Ticket lifecycle (assignment, tickets scheduling, solutions, etc.)
  • Knowledge base and Frequently-Asked Questions (FAQ)
  • Report generator: hardware, network or interventions (support)

Moreover, GLPI supports many plugins that provide additional features.

License

It is distributed under the GNU GENERAL PUBLIC LICENSE Version 2 - please consult the file called COPYING for more details.

Prerequisites

See prerequisites part f the Installation documentation.

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Documentation

Here is a pdf version. We are working on a markdown version

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GLPI stands for Gestionnaire Libre de Parc Informatique is a Free Asset and IT Management Software package, that provides ITIL Service Desk features, licenses tracking and software auditing.

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