Section 9: Sales Operations (5%)

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Section 9: Sales Operations (5%)

9.1 Demonstrate ability to customize sales operations

Describe how to modify order processing and integrate it with a third-party ERP system.

Describe how to modify order processing flow. How would you add new states and statuses for an order? How do you change the behavior of existing states and statuses?

Described how to customize invoices. How would you customize invoice generation, capturing, and management?

Describe refund functionality in Magento. Which refund types are available, and how are they used?