Clarify language when the last issue is removed on a case

[araposo-tistatech]

User story

As a user when I remove the last issue on a case I should clearly see a message stating removing the last issue will cancel all tasks and withdraw the case.

Current language displaying is not clear.

Problem statement

Users are mistakenly canceling tasks and withdrawing cases in Caseflow.

What is out of scope?

Background/context

Often times users want to correct issues on a case. Mentally, they want to work from a clean slate and then add the issues they want, but with Caseflow design, you must add what you need first, then delete the what you don't need.

What are the unknowns?

For research tickets only: What questions do we hope to answer? What are our learning goals?

For writing tickets only: Writing guidance, if possible, such as voice and tone desired, relevant styleguides, and who the approvers should be.

New design

Existing design and content

When an issue has been removed and it was the last issue:

Success criteria

Users clearly understanding removing the last issue on a case will withdraw the appeal and cancel all tasks.

Decline in Batteam issues related to mistakenly withdrawing cases.

Technical/logistical constraints (if known)

[yoomlam]

Should emphasize in the popup that case will be closed and removed from their active queue. They will no longer be able to modify or reopen the case.

[geronimoramos]

Made some mockups here, will reach out for feedback.

V1 = normal copy change
v2= copy change with warning icon

Update: V2 gets the win!

[yoomlam]

what is this chart?

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Change layout to account for warning icon

Why 1?

• Simple update to copy and addition of an icon

Why 2?

• might have some feature tests to update? a bit of pessimism
• ✨ CSS ✨