Relating CaseArticle to Case #219
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I also have a strange issue where I cannot link Case with CaseArticle. CaseArticle is linked to Case, but not like LinkedArticle is to say Incident. Has anyone had any luck with this configuration? It cascades down through the KnowledgeArticle. Thanks in advance! |
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Replies: 3 comments
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See above for config example. You can use dot notation to traverse the CaseArticle -> KnowledgeArticle -> KnowledgeArticleVersion. This positions based on the date it was attached to the case. |
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In the example above I used the Fallback Tooltip Field to choose a field to display when the user hovers over a Case Article. Another alternative option for the tooltip displayed when hovering is to use the compact layout for the Knowledge object (Setup->Object Manager->Knowledge). This in hindsight would be better since you can change the fields displayed declaratively. See the new config below.
Which looks like this to the user:
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I can confirm this worked perfectly. Thanks for the assistance! |
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In the example above I used the Fallback Tooltip Field to choose a field to display when the user hovers over a Case Article.
Another alternative option for the tooltip displayed when hovering is to use the compact layout for the Knowledge object (Setup->Object Manager->Knowledge). This in hindsight would be better since you can change the fields displayed declaratively. See the new config below.
Which looks like this to the user: