First changes

.vscode/launch.json

@@ -0,0 +1,22 @@
+{
+  // Use IntelliSense to learn about possible Node.js debug attributes.
+  // Hover to view descriptions of existing attributes.
+  // For more information, visit: https://go.microsoft.com/fwlink/?linkid=830387
+  "version": "0.2.0",
+  "configurations": [
+    {
+      "type": "node",
+      "request": "launch",
+      "name": "Launch Program",
+      "program": "${workspaceRoot}/server.js",
+      "protocol": "inspector"
+    },
+    {
+      "type": "node",
+      "request": "attach",
+      "name": "Attach to Process",
+      "address": "localhost",
+      "port": 5858
+    }
+  ]
+}

README.md

@@ -1 +1,12 @@
-# customer-support2
+# customer-support
+
+## Future enhancements
+* Add topic dropdown in form with predefined topics in config
+* Allow customer to upload files/images and post them to conversation
+* Set conversation avatar (missing in SDK)
+* Set a 'complaints' label on conversation
+
+## Run
+```bash
+  npm start
+```

circuit.js

@@ -0,0 +1,80 @@
+/*
+    Copyright (c) 2017 Unify Inc.
+
+    Permission is hereby granted, free of charge, to any person obtaining
+    a copy of this software and associated documentation files (the "Software"),
+    to deal in the Software without restriction, including without limitation
+    the rights to use, copy, modify, merge, publish, distribute, sublicense,
+    and/or sell copies of the Software, and to permit persons to whom the Software
+    is furnished to do so, subject to the following conditions:
+
+    The above copyright notice and this permission notice shall be included in
+    all copies or substantial portions of the Software.
+
+    THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND,
+    EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES
+    OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
+    IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY
+    CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT,
+    TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE
+    OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
+*/
+
+/* jslint node: true */
+'use strict';
+
+const Circuit = require('circuit-sdk');
+const config = require('./config.json');
+
+let client;
+let emitter;
+
+//Circuit.setLogger(console);
+//Circuit.logger.setLevel(Circuit.Enums.LogLevel.Debug);
+
+/**
+ * Initialize
+ * @param {Object} events Event emitter
+ */
+function init (events) {
+  return Promise.resolve();
+
+    emitter = events;
+    client = new Circuit.Client(config.bot);
+    return client.logon()
+      .then(setupListeners);
+}
+
+/**
+ * Create a conversation
+ * @param {Object}
+ */
+function createConversation() {
+  return Promise.resolve({convId: '3452354235'})
+}
+
+function getUsersByEmail(emails) {
+  return Promise.resolve(['213421342134']);
+  return client.getUsersByEmail(emails)
+}
+
+function sendMessage(obj) {
+  return Promise.resolve({});
+  return client.addTextItem(obj)
+}
+
+/**
+ * Setup the listeners
+ */
+function setupListeners() {
+    client.addEventListener('itemAdded', evt => {
+      console.log(evt);
+    });
+}
+
+module.exports = {
+    init,
+    createConversation,
+    sendMessage,
+    getUsersByEmail
+}

complaints.json

@@ -0,0 +1,11 @@
+[
+  {
+    "convId": "0b978e53-cf46-43d6-b2a1-3789d057e49e",
+    "complaintId": 100,
+    "customer": {
+      "name": "Peter",
+      "email": "[email protected]",
+      "topic": "Fridge"
+    }
+  }
+]

config.json

@@ -0,0 +1,18 @@
+{
+	"bot": {
+	  "domain": "circuitsandbox.net",
+		"client_id": "851763b2fe7a4aaaa33a2de397d92170",
+		"client_secret": "97cedbbf3954434d99ef0acf54bf6df9"
+	},
+  "supportUsers": [
+    "[email protected]",
+    "[email protected]"
+  ],
+  "topics": [
+    "Washer",
+    "Dryer",
+    "Fridge",
+    "Dishwasher"
+  ],
+  "complaintIdStart": 100
+}

config.json.template

@@ -0,0 +1,7 @@
+{
+	"bot": {
+	  "domain": "circuitsandbox.net",
+		"client_id": "<client_id>",
+		"client_secret": "<client_secret>"
+	}
+}