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Prevent crisp resolved events #689

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merged 1 commit into from
Oct 29, 2024
Merged

Prevent crisp resolved events #689

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23 changes: 11 additions & 12 deletions src/crisp/crisp.service.ts
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Original file line number Diff line number Diff line change
@@ -1,7 +1,5 @@
import { Injectable, Logger } from '@nestjs/common';
import { Injectable } from '@nestjs/common';
import Crisp from 'crisp-api';
import { sendMailchimpUserEvent } from 'src/api/mailchimp/mailchimp-api';
import { MAILCHIMP_CUSTOM_EVENTS } from 'src/api/mailchimp/mailchimp-api.interfaces';
import { EventLoggerService } from 'src/event-logger/event-logger.service';
import { crispPluginId, crispPluginKey, crispWebsiteId } from 'src/utils/constants';
import {
Expand All @@ -15,7 +13,6 @@ import {
import { CrispEventDto } from './dtos/crisp.dto';

const CrispClient = new Crisp();
const logger = new Logger('CrispLogger');

@Injectable()
export class CrispService {
Expand All @@ -25,6 +22,16 @@ export class CrispService {

async handleCrispEvent(message: CrispEventDto, eventName: EVENT_NAME) {
try {
if (
eventName === EVENT_NAME.CHAT_MESSAGE_RECEIVED &&
typeof message.content !== 'string' &&
'namespace' in message.content
) {
// When a conversation is resolved on crisp, the message:received event is fired with
// message.content.namespace = "state:resolved"
// Prevent our events being logged for conversation resolved events
return;
}
const sessionMetaData = await CrispClient.website.getConversationMetas(
message.website_id,
message.session_id,
Expand All @@ -34,14 +41,6 @@ export class CrispService {
event: eventName,
date: new Date(),
});

if (eventName === EVENT_NAME.CHAT_MESSAGE_RECEIVED) {
sendMailchimpUserEvent(
sessionMetaData.email,
MAILCHIMP_CUSTOM_EVENTS.CRISP_MESSAGE_RECEIVED,
);
logger.log('Crisp service: CRISP_MESSAGE_RECEIVED event sent to mailchimp');
}
} catch (error) {
throw new Error(`Failed to handle crisp event for ${eventName}: ${error}`);
}
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