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Odicci partner's docs #8579

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2 changes: 2 additions & 0 deletions _docs/_partners/data_and_infrastructure_agility.md
Original file line number Diff line number Diff line change
Expand Up @@ -137,4 +137,6 @@ valid_partner_list:
url: /docs/partners/data_and_infrastructure_agility/analytics/inbox_monster/
- name: Outgrow
url: /docs/partners/data_and_infrastructure_agility/leads_capture/outgrow/
- name: Odicci
url: /docs/partners/data_and_infrastructure_agility/customer_data_platform/odicci/
---
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Expand Up @@ -50,5 +50,6 @@ valid_partner_list:
url: /docs/partners/data_and_infrastructure_agility/customer_data_platform/ketch/
- name: Lytics
url: /docs/partners/data_and_infrastructure_agility/customer_data_platform/lytics/

- name: Odicci
url: /docs/partners/data_and_infrastructure_agility/customer_data_platform/odicci/
---
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@@ -0,0 +1,101 @@
---
nav_title: Odicci
article_title: Odicci
description: "Step-by-step guide to integrating Odicci with Braze for personalized marketing campaigns"
alias: /partners/odicci/
page_type: partner
search_tag: Partner
---

# Integrating Odicci with Braze

> Learn how to integrate Braze with [Odicci](https://www.odicci.com/), a platform that empowers businesses to acquire, engage and retain customers through loyalty driven omnichannel experiences.

## Use cases

With this integration, you can connect the Odicci platform with Braze for seamless data sharing and campaign management, which includes:

- Automatically send audience data collected in Odicci experiences to Braze.
- Trigger personalized marketing campaigns based on user interactions.
- Map fields between Odicci and Braze to ensure accurate data synchronization.

## Prerequisites

Before you start, you'll need the following:

| Prerequisite | Description |
|---------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------|
| An Odicci account | An Odicci account with access to the **Integrations** section is required to take advantage of this partnership.|
| Braze REST API key | A Braze REST API key with the `users.track` permission. |
{: .reset-td-br-1 .reset-td-br-2 role="presentation" }

## Integrating Odicci

### Step 1: Enable the Integration in Odicci

1. Log in to your Odicci account.
2. Navigate to the **Settings > Integrations** section.
3. Find the **Braze** integration and click **Connect**.

![Connect Braze Integration]({% image_buster /assets/img/odicci/braze_connect.png %})

4. Enter your Braze REST API Key into the provided field.
5. Save the settings to activate the integration at the account level.

### Step 2: Obtain Your Braze REST API Key

1. Log in to your Braze account.
2. Go to **Developer Console > REST API Keys**.
3. Create a new API Key or copy an existing one with the `users.track` permission.

### Step 3: Activate the Integration at the Experience Level

1. Create or open an **Experience** in Odicci Studio.
2. Navigate to **Studio > Settings > Integrations**.
3. Locate the **Braze** checkbox and tick it to activate the integration for the experience.
4. Save your changes.

### Step 4: Map Fields

1. After activating the integration, remain in the **Studio > Settings > Integrations** section.
2. Map the fields from your Odicci experience (e.g., `Email`, `Name`) to their corresponding fields in Braze.
3. Save your configuration.

![Field Mapping Configuration]({% image_buster /assets/img/odicci/braze_field_mapping.png %})

### Step 5: Test the Integration

1. Run the experience in Odicci to collect test data.
2. Verify that the data syncs correctly to Braze by checking the Braze dashboard or data logs.
3. Ensure the mapped fields are correctly populated in Braze.

## Example

**Scenario**: A retailer uses Odicci’s gamified experiences to collect email addresses for a marketing campaign.

1. A customer completes a game in Odicci, providing their email address.
2. Odicci automatically syncs this data to Braze.
3. Braze triggers a personalized "Thank You" email and includes a discount code.

## Troubleshooting

If you experience issues with the integration, consider the following solutions. For further assistance, contact [Odicci Support](https://help.odicci.com).

### Issue: API Key Not Valid

- Double-check your Braze API Key and ensure it has the necessary permissions.
- Re-enter the API Key in the Odicci integration settings.

### Data Not Syncing

- Verify that the fields in the **Field Mapping** section are correctly configured.
- Ensure the API Key has permissions for user data imports.

### Campaign Not Triggering

- Check the Braze campaign settings to ensure the correct audience or trigger conditions are set.

## Additional Information

- Learn more about Braze API permissions in the [Braze Developer Documentation](https://www.braze.com/docs/api/).
- Refer to the [Odicci Help Center](https://help.odicci.com) for additional resources and FAQs.
2 changes: 2 additions & 0 deletions _docs/_partners/home.md
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Expand Up @@ -316,4 +316,6 @@ valid_partner_list:
url: /docs/partners/message_personalization/dynamic_content/contentful/
- name: Outgrow
url: /docs/partners/data_and_infrastructure_agility/leads_capture/outgrow/
- name: Odicci
url: /docs/partners/data_and_infrastructure_agility/customer_data_platform/odicci/
---
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