Clicking on `Restore account? Import using account seed phrase` does nothing #7537

bsclifton · 2019-12-30T05:56:48Z

Description

Reported by @CMEONE here and @paulwaldmann here, it seems even with the latest version of Brave (1.1.23) this is still a problem

Steps to Reproduce

See below report 😄

The text was updated successfully, but these errors were encountered:

paulwaldmann · 2019-12-30T06:15:05Z

Description

Returning to brave://wallet can't use "import using account seed phrase"

Steps to Reproduce

Go to brave://wallet
Close browser and go back to brave://wallet (so you're logged out and see Welcome Back! screen)
Click "Import using account seed phrase"
Nothing happens, clicking the link has no effect.

Extra note: When I generated the new wallet, during the seed phrase retyping step, the browser crashed, and that's how I encountered the problem to begin with (step 2).

Actual result:

Expected result:

It should take me to import flow.

Brave version (brave://version)

Version 1.1.23 Chromium: 79.0.3945.88 (Official Build) unknown (64-bit)

ryanml · 2020-01-03T21:10:16Z

Fixed via: https://github.com/brave/devops/pull/2322 cc: @bsclifton

ryanml · 2020-01-03T21:10:54Z

@paulwaldmann thanks for reporting! Restore flow should work correctly now.

paulwaldmann · 2020-01-03T23:42:45Z

@ryanml anytime, love Brave and what it stands for!

paulwaldmann · 2020-01-04T00:14:39Z

@ryanml when will the changes be pushed to the stable version? I see that the dev version has been updated but the stable 1.1.23 hasn't changed. Thanks.

ryanml · 2020-01-04T00:15:57Z

@paulwaldmann there was a networking issue with our JSON RPC, no deployments needed. Are you still seeing the problem? If so, try relaunching Brave. Let me know how that works thank you!

paulwaldmann · 2020-01-04T00:18:58Z

Restarted browser and laptop, the problem persists.

ryanml · 2020-01-04T00:19:53Z

@paulwaldmann got it, apologies. I cannot reproduce but I will continue to look in to this issue.

ryanml · 2020-01-04T00:20:18Z

It would be great if you could provide any errors you see in console, if there are any

paulwaldmann · 2020-01-04T00:21:52Z

No errors in the console. I've already checked and would have posted it if there were any. If you want, You can join via AnyDesk and have a look by yourself.

Kevmate · 2020-01-09T08:04:02Z

I am getting the same problem, using latest version. I was creating a wallet, wrote down my passphrase, then on the next screen where you have to select the words I found they were not all on the screen. I couldn't scroll, so I refreshed the page. The words disappeared. After that the page didn't work so I came out and went back in. Now I am asked for a password, which I can remember, but when I continue it just returns to the password prompt. Recovery using phrase also fails. I expect you could reproduce this. We need a way to delete corrupted wallets.

ryanml · 2020-01-09T17:47:03Z

Hey folks cc: @Kevmate @paulwaldmann a reset feature is in the works, however, this workaround will suffice in the meantime. (Note this will completely reset everything to how it was the first time you used Crypto Wallets)

Navigate to your Application data directory for Brave, (on MacOS for example it is /Users/your-username/Library/Application Support/BraveSoftware/Brave-Browser). Inside that directory navigate to Default/Local Extension Settings/odbfpeeihdkbihmopkbjmoonfanlbfcl and delete the file 000003.log. Now restart Brave completely, and navigate to brave://wallet. You should see the original welcome screen. (If you restart Brave with that tab open you may need to refresh the page once)

Kevmate · 2020-01-10T11:43:43Z

Yes, thanks, that removed the corrupt wallet. I haven't created a new one yet, but the fault is cleared :)

ryanml · 2020-01-15T18:19:39Z

Reopening as it has not deployed yet

bbondy · 2020-01-17T18:20:01Z

Let's close and move to the project's awaiting deployment column.

GitNasi · 2020-02-07T10:37:29Z

I have the same issue and cant fix it.
I have followed the steps deleting file 000003.log and restating Brave which led me to the
"KeyringController - No account found on keychain." error while creating a new profile.
After this error I cant do anything but closing Brave again which leads me to the initial problem situation. "Welcome Back!" screen.

Brave is up to date
Version 1.2.43 Chromium: 79.0.3945.130 (Official Build) (64-bit)

Windows 10

srirambv · 2020-02-11T05:32:55Z

Verification passed on

Brave	1.6.14 Chromium: 80.0.3987.87 (Official Build) nightly (64-bit)
Revision	449cb163497b70dbf98d389f54e38e85d4c59b43-refs/branch-heads/3987@{#801}
OS	Windows 10 OS Version 1803 (Build 17134.523)
Component	`0.1.42`

Reproduced issue from Clicking on Restore account? Import using account seed phrase does nothing #7537 (comment) and Clicking on Restore account? Import using account seed phrase does nothing #7537 (comment) on current release component 1.0.15
Verified doing an upgrade based on those steps allows to login successfully or import another account using seed words
Logged Backup seed phrase notification is not shown when logged back in #8176 for missing backup seed phrase notification upon upgrade

Verification passed on

Brave	1.6.14 Chromium: 80.0.3987.87 (Official Build) nightly (64-bit)
Revision	449cb163497b70dbf98d389f54e38e85d4c59b43-refs/branch-heads/3987@{#801}
OS	Linux
Component	`0.1.42`

Reproduced issue from Clicking on Restore account? Import using account seed phrase does nothing #7537 (comment) and Clicking on Restore account? Import using account seed phrase does nothing #7537 (comment) on current release component 1.0.15
Verified doing an upgrade based on those steps allows to login successfully or import another account using seed words
Encountered Backup seed phrase notification is not shown when logged back in #8176 on Linux as well

Verification passed on

Brave	1.6.14 Chromium: 80.0.3987.87 (Official Build) nightly (64-bit)
Revision	449cb163497b70dbf98d389f54e38e85d4c59b43-refs/branch-heads/3987@{#801}
OS	macOS Version 10.15.1 (Build 19B88)
Component	`0.1.42`

Reproduced issue from Clicking on Restore account? Import using account seed phrase does nothing #7537 (comment) and Clicking on Restore account? Import using account seed phrase does nothing #7537 (comment) on current release component 1.0.15
Verified doing an upgrade based on those steps allows to login successfully or import another account using seed words
Encountered Backup seed phrase notification is not shown when logged back in #8176 on Linux as well

nonkreon · 2020-05-03T22:20:30Z

I am still stuck here indefinitely:

This is Brave 1.8.86 on Windows 10 1809. Local extension settings folder looks like this (snapshot taken 6:19PM)

bsclifton · 2020-05-17T08:32:42Z

@NejcZdovc ^^

NejcZdovc · 2020-05-17T15:00:33Z

@nonkreon could you please start browser like this. You can send me logs on nejc[at]brave.com. Thank you

Open the windows command prompt
Change directory with a cd “C:\Program Files (x86)\BraveSoftware\Brave-Browse\Application”
Run the following: brave.exe --enable-logging=stderr --vmodule=*rewards*=6 --v=0 --log-level=1
Copy and paste logs from the command prompt

nonkreon · 2020-05-17T18:25:07Z

@nonkreon could you please start browser like this. You can send me logs on nejc[at]brave.com. Thank you

Open the windows command prompt
Change directory with a cd “C:\Program Files (x86)\BraveSoftware\Brave-Browse\Application”
Run the following: brave.exe --enable-logging=stderr --vmodule=*rewards*=6 --v=0 --log-level=1
Copy and paste logs from the command prompt

Thank you for your help @bsclifton and @NejcZdovc , interestingly i got 3 separate log files out of these, i'm putting them all here.
Log0: https://pastebin.com/iuTFs836
Log1: https://pastebin.com/6gWf3hJW
Log2: https://pastebin.com/Wpu085WW
What kind of problem have i gotten myself into 😄

nonkreon · 2020-06-21T21:23:08Z

@nonkreon could you please start browser like this. You can send me logs on nejc[at]brave.com. Thank you
Open the windows command prompt
Change directory with a cd “C:\Program Files (x86)\BraveSoftware\Brave-Browse\Application”
Run the following: brave.exe --enable-logging=stderr --vmodule=*rewards*=6 --v=0 --log-level=1
Copy and paste logs from the command prompt
Thank you for your help @bsclifton and @NejcZdovc , interestingly i got 3 separate log files out of these, i'm putting them all here.
Log0: https://pastebin.com/iuTFs836
Log1: https://pastebin.com/6gWf3hJW
Log2: https://pastebin.com/Wpu085WW
What kind of problem have i gotten myself into 😄

@NejcZdovc Brave updated today and it only asked to reauthorize my uphold, everything is set back up now. Thanks for the background fixes!

NejcZdovc · 2020-06-22T04:33:55Z

@nonkreon great to hear that it was fixed for you

bsclifton added the feature/web3/wallet Integrating Ethereum+ wallet support label Dec 30, 2019

bsclifton mentioned this issue Dec 30, 2019

import using account seed phrase broken link #5682

Closed

srirambv added needs-investigation A bug not 100% confirmed/fixed QA/Yes release-notes/include labels Dec 30, 2019

bbondy added the priority/P2 A bad problem. We might uplift this to the next planned release. label Jan 3, 2020

ryanml self-assigned this Jan 3, 2020

ryanml closed this as completed Jan 3, 2020

ryanml reopened this Jan 4, 2020

bbondy added the support addition/edits to articles on support website label Jan 10, 2020

ryanml reopened this Jan 15, 2020

bbondy closed this as completed Jan 17, 2020

This was referenced Feb 3, 2020

Manual test run on OS X for Ethereum Remote Client 1.0.16 #8013

Closed

Manual test run on Windows x64 for Ethereum Remote Client 1.0.16 #8014

Closed

Manual test run on Linux for Ethereum Remote Client 1.0.16 #8015

Closed

srirambv mentioned this issue Feb 11, 2020

Backup seed phrase notification is not shown when logged back in #8176

Closed

srirambv added QA Pass-Win64 QA Pass-Linux QA Pass-macOS labels Feb 11, 2020

srirambv mentioned this issue Feb 12, 2020

Release Notes for Ethereum Remote Client 0.1.44 #8210

Closed

srirambv added feature/ethereum-remote-client and removed feature/web3/wallet Integrating Ethereum+ wallet support labels Sep 23, 2021

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Clicking on `Restore account? Import using account seed phrase` does nothing #7537

Clicking on `Restore account? Import using account seed phrase` does nothing #7537

bsclifton commented Dec 30, 2019 •

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paulwaldmann commented Dec 30, 2019

ryanml commented Jan 3, 2020

ryanml commented Jan 3, 2020

paulwaldmann commented Jan 3, 2020

paulwaldmann commented Jan 4, 2020

ryanml commented Jan 4, 2020

paulwaldmann commented Jan 4, 2020

ryanml commented Jan 4, 2020

ryanml commented Jan 4, 2020

paulwaldmann commented Jan 4, 2020

Kevmate commented Jan 9, 2020

ryanml commented Jan 9, 2020

Kevmate commented Jan 10, 2020

ryanml commented Jan 15, 2020

bbondy commented Jan 17, 2020

GitNasi commented Feb 7, 2020

srirambv commented Feb 11, 2020 •

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nonkreon commented May 3, 2020 •

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bsclifton commented May 17, 2020

NejcZdovc commented May 17, 2020

nonkreon commented May 17, 2020

nonkreon commented Jun 21, 2020

NejcZdovc commented Jun 22, 2020

Clicking on Restore account? Import using account seed phrase does nothing #7537

Clicking on Restore account? Import using account seed phrase does nothing #7537

Comments

bsclifton commented Dec 30, 2019 • edited Loading

Description

Steps to Reproduce

paulwaldmann commented Dec 30, 2019

Description

Steps to Reproduce

Actual result:

Expected result:

Brave version (brave://version)

ryanml commented Jan 3, 2020

ryanml commented Jan 3, 2020

paulwaldmann commented Jan 3, 2020

paulwaldmann commented Jan 4, 2020

ryanml commented Jan 4, 2020

paulwaldmann commented Jan 4, 2020

ryanml commented Jan 4, 2020

ryanml commented Jan 4, 2020

paulwaldmann commented Jan 4, 2020

Kevmate commented Jan 9, 2020

ryanml commented Jan 9, 2020

Kevmate commented Jan 10, 2020

ryanml commented Jan 15, 2020

bbondy commented Jan 17, 2020

GitNasi commented Feb 7, 2020

srirambv commented Feb 11, 2020 • edited Loading

nonkreon commented May 3, 2020 • edited Loading

bsclifton commented May 17, 2020

NejcZdovc commented May 17, 2020

nonkreon commented May 17, 2020

nonkreon commented Jun 21, 2020

NejcZdovc commented Jun 22, 2020

Clicking on `Restore account? Import using account seed phrase` does nothing #7537

Clicking on `Restore account? Import using account seed phrase` does nothing #7537

bsclifton commented Dec 30, 2019 •

edited

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srirambv commented Feb 11, 2020 •

edited

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nonkreon commented May 3, 2020 •

edited

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