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Too many recovery attempts on 5th-device VPN activation #22757

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stephendonner opened this issue May 9, 2022 · 4 comments
Closed

Too many recovery attempts on 5th-device VPN activation #22757

stephendonner opened this issue May 9, 2022 · 4 comments
Labels
bug closed/stale Issue is no longer relevant, perhaps because the feature it refers to has been deprecated. feature/vpn OS/Desktop

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@stephendonner
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Description

(Bear with me: this is likely a server-side config issue, best dealt with in #premium-dev on Slack, but I wanted to note here for visibility and traction on both sides.)

Too many recovery attempts on 5th-device VPN activation

Steps to Reproduce

  1. using 1.39.x, set up VPN using the same email address, on 4 devices (use https://bravesoftware.slack.com/archives/CC5SA8CCB/p1651597201141019?thread_ts=1651597077.189229&cid=CC5SA8CCB for each)
  2. try to follow the above steps, for the 5th device

Actual result:

device5

1 2 3 4
Screen Shot 2022-05-09 at 2 05 25 PM Screen Shot 2022-05-09 at 2 16 39 PM Screen Shot 2022-05-09 at 2 21 14 PM device4

Expected result:

Should support 5 devices, per https://brave.com/firewall-vpn/ (or is this iOS-specific copy, here?)

Screen Shot 2022-05-09 at 3 08 00 PM

Reproduces how often:

100%

Brave version (brave://version info)

Brave 1.39.95 Chromium: 101.0.4951.54 (Official Build) beta (x86_64)
Revision 67da1aeb32cedd27634ca6634fb79cbd85d3f0ab-refs/branch-heads/4951@{#1126}
OS macOS Version 11.6.5 (Build 20G527)

cc @mattmcalister @tackley @rebron @brave/qa-team

@rebron rebron added the priority/P4 Planned work. We expect to get to it "soon". label May 19, 2022
@GeetaSarvadnya
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GeetaSarvadnya commented Jun 1, 2022

++reproduced on Windows 10 x64 - On the 4th and 5th device I am getting a Too many recovery attempts error message, first 3 devices are connected successfully.
image

@bsclifton
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bsclifton commented Sep 6, 2022

@stephendonner @GeetaSarvadnya have you ran into this recently?

@stephendonner
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@stephendonner @GeetaSarvadnya have you ran into this recently?

No, but I haven't been explicitly testing this of late, either, so will revisit 👍

@bsclifton
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Closing - we'll be revisiting this soon enough. We may want to log in https://github.com/brave/account-brave-com (repo is private currently)

@bsclifton bsclifton added closed/stale Issue is no longer relevant, perhaps because the feature it refers to has been deprecated. and removed priority/P4 Planned work. We expect to get to it "soon". labels Sep 21, 2022
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Labels
bug closed/stale Issue is no longer relevant, perhaps because the feature it refers to has been deprecated. feature/vpn OS/Desktop
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