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[Android] sometimes balance won't display in panel, just spins indefinitely #20684

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LaurenWags opened this issue Jan 25, 2022 · 2 comments · Fixed by brave/brave-core#16232
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feature/rewards intermittent-issue OS/Android Fixes related to Android browser functionality priority/P3 The next thing for us to work on. It'll ride the trains. QA Pass - Android ARM QA/Yes release-notes/exclude

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@LaurenWags
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Description

I've only seen this with my older device (Android 7), sometimes when I open the panel the balance won't display, it just spins indefinitely. Close/reopen the panel doesn't work. If I background the browser, remove from memory, and relaunch, then the panel updates with my balance without spinning forever.

Steps to reproduce

  1. Open panel
  2. Look at balance

Actual result

Sometimes balance part just spins indefinitely

Expected result

balance should load without having to remove the app from memory

Issue reproduces how often

intermittent. I've seen 2x today but no discernible steps

Version/Channel Information:

  • Can you reproduce this issue with the current Play Store version? n/a
  • Can you reproduce this issue with the current Play Store Beta version? yes
  • Can you reproduce this issue with the current Play Store Nightly version? unsure

Device details

  • Install type (ARM, x86): ARM
  • Device type (Phone, Tablet, Phablet): all
  • Android version: older like 7

Brave version

1.35.89

Website problems only

  • Does the issue resolve itself when disabling Brave Shields?
  • Does the issue resolve itself when disabling Brave Rewards?
  • Is the issue reproducible on the latest version of Chrome?

Additional information

cc @deeppandya @Miyayes

@LaurenWags LaurenWags added feature/rewards intermittent-issue QA/Yes OS/Android Fixes related to Android browser functionality labels Jan 25, 2022
@zenparsing zenparsing added the priority/P3 The next thing for us to work on. It'll ride the trains. label Jan 26, 2022
@deeppandya
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Similar to #21057

@brave-builds brave-builds added this to the 1.48.x - Nightly milestone Dec 6, 2022
@LaurenWags LaurenWags added the QA/In-Progress Indicates that QA is currently in progress for that particular issue label Feb 2, 2023
@LaurenWags
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LaurenWags commented Feb 2, 2023

Verified on Google Pixel 3 XL with Android 12 running 1.48.154.

Verified on Samsung J7 Neo with Android 7 running 1.48.154.

Opened and closed rewards panel multiple times, did not observe any problems with spinning balance on either device.

Android 7 Android 12
android 7 Android 12

@LaurenWags LaurenWags added QA Pass - Android ARM and removed QA/In-Progress Indicates that QA is currently in progress for that particular issue labels Feb 2, 2023
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Labels
feature/rewards intermittent-issue OS/Android Fixes related to Android browser functionality priority/P3 The next thing for us to work on. It'll ride the trains. QA Pass - Android ARM QA/Yes release-notes/exclude
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4 participants