fix(download): show appropriate download error

src/i18n/en-AU.properties

@@ -41,11 +41,11 @@ has_x_refs=This preview has references you cannot view. Open the file in its nat
 
 # Error messages
 # Default preview error message
-error_generic=We're sorry, the preview didn't load.
+error_generic=We’re sorry, the preview didn't load.
 # Default preview error message
-error_unsupported=We're sorry, we can't preview this file type in your web browser. To view this content, please download and open it on your device.
+error_unsupported=We’re sorry, we can't preview this file type in your web browser. To view this content, please download and open it on your device.
 # Account doesn't have a sufficient tariff to preview the requested file type
-error_account=We're sorry, your account is unable to preview this file type.
+error_account=We’re sorry, your account is unable to preview this file type.
 # No permissions preview error message
 error_permissions=Sorry! You don't have permission to preview this file.
 # Preview refresh error message suggesting refreshing the page as a possible fix
@@ -59,15 +59,15 @@ error_browser_unsupported=Sorry! Your browser doesn't support preview for {1}.
 # Preview error message shown when document loading fails (most likely due to password or watermark)
 error_document=Sorry! The preview hasn't loaded. This document may be protected.
 # Preview error message shown when the document is password protected
-error_password_protected=We're sorry, but the preview didn't load. This document is protected.
+error_password_protected=We’re sorry, but the preview didn't load. This document is protected.
 # Preview error message shown when conversion was unable to process the file at the given time.
-error_try_again_later=We're sorry, but the preview didn't load. Please try again later.
+error_try_again_later=We’re sorry, but the preview didn't load. Please try again later.
 # Preview error message shown when conversion failed due to file contents
-error_bad_file=We're sorry the preview didn't load. This file could not be converted.
+error_bad_file=We’re sorry the preview didn’t load. This file could not be converted.
 # Preview error message shown when the file cannot be downloaded
 error_not_downloadable=Oops! It looks as if something is wrong with this file. We apologise for the inconvenience and recommend that you upload a new version of this file or roll back to a previous version. Please contact us for more details.
 # Preview error message shown when flash is not enabled on their browser
-error_flash_not_enabled=We're sorry, the preview did not load because Flash is not enabled on your browser. If possible, please enable Flash and refresh the page.
+error_flash_not_enabled=We’re sorry, the preview did not load because Flash is not enabled on your browser. If possible, please enable Flash and refresh the page.
 
 # Media Preview
 # Label for autoplay in media player

src/i18n/en-CA.properties

@@ -41,33 +41,33 @@ has_x_refs=This preview has references you cannot view. Open the file in its nat
 
 # Error messages
 # Default preview error message
-error_generic=We're sorry, the preview didn't load.
+error_generic=We’re sorry, the preview didn't load.
 # Default preview error message
-error_unsupported=We're sorry, we can't preview this file type in your web browser. To view this content please download and open it on your device.
+error_unsupported=We’re sorry, we can't preview this file type in your web browser. To view this content please download and open it on your device.
 # Account doesn't have a sufficient tariff to preview the requested file type
-error_account=We're sorry, your account is unable to preview this file type.
+error_account=We’re sorry, your account is unable to preview this file type.
 # No permissions preview error message
-error_permissions=We're sorry, you don't have permission to preview this file.
+error_permissions=We’re sorry, you don't have permission to preview this file.
 # Preview refresh error message suggesting refreshing the page as a possible fix
-error_refresh=We're sorry, the preview didn't load. Please refresh the page.
+error_refresh=We’re sorry, the preview didn't load. Please refresh the page.
 # Preview rate limit error suggesting waiting a few minutes to avoid rate limit
-error_rate_limit=We're sorry, the preview didn't load because your request was rate limited. Please wait a few minutes and try again.
+error_rate_limit=We’re sorry, the preview didn't load because your request was rate limited. Please wait a few minutes and try again.
 # Preview re-upload error message suggesting re-uploading the file or contacting support as a possible fix
-error_reupload=We're sorry, the preview didn't load. Please re-upload the file or contact Box support.
+error_reupload=We’re sorry, the preview didn't load. Please re-upload the file or contact Box support.
 # Preview error message shown when the user's browser doesn't support previews of this file type
-error_browser_unsupported=We're sorry, your browser doesn't support preview for {1}.
+error_browser_unsupported=We’re sorry, your browser doesn't support preview for {1}.
 # Preview error message shown when document loading fails (most likely due to password or watermark)
-error_document=We're sorry, the preview didn't load. This document may be protected.
+error_document=We’re sorry, the preview didn't load. This document may be protected.
 # Preview error message shown when the document is password protected
-error_password_protected=We're sorry the preview didn't load. This document is protected.
+error_password_protected=We’re sorry the preview didn’t load. This document is protected.
 # Preview error message shown when conversion was unable to process the file at the given time.
-error_try_again_later=We're sorry the preview didn't load. Please try again later.
+error_try_again_later=We’re sorry the preview didn’t load. Please try again later.
 # Preview error message shown when conversion failed due to file contents
-error_bad_file=We're sorry the preview didn't load. This file could not be converted.
+error_bad_file=We’re sorry the preview didn’t load. This file could not be converted.
 # Preview error message shown when the file cannot be downloaded
 error_not_downloadable=Oops! It looks like something is wrong with this file. We apologize for the inconvenience and recommend that you upload a new version of this file or roll back to a previous version. Please contact us for more details.
 # Preview error message shown when flash is not enabled on their browser
-error_flash_not_enabled=We're sorry, the preview didn't load because Flash is not enabled on your browser. If possible, please enable Flash and refresh the page.
+error_flash_not_enabled=We’re sorry, the preview didn't load because Flash is not enabled on your browser. If possible, please enable Flash and refresh the page.
 
 # Media Preview
 # Label for autoplay in media player
@@ -171,11 +171,11 @@ annotation_draw_save=Save drawing
 # Accessibilty text for button that soft deletes drawing
 annotation_draw_delete=Delete drawing
 # Text for when annotations fail to load
-annotations_load_error=We're sorry, annotations failed to load for this file.
+annotations_load_error=We’re sorry, annotations failed to load for this file.
 # Text for when the annotation can't be created
-annotations_create_error=We're sorry, the annotation could not be created.
+annotations_create_error=We’re sorry, the annotation could not be created.
 # Text for when the annotation can't be deleted
-annotations_delete_error=We're sorry, the annotation could not be deleted.
+annotations_delete_error=We’re sorry, the annotation could not be deleted.
 # Text for when the authorization token is invalid
 annotations_authorization_error=Your session has expired. Please refresh the page.
 

src/i18n/en-GB.properties

@@ -41,11 +41,11 @@ has_x_refs=This preview has references you cannot view. Open the file in its nat
 
 # Error messages
 # Default preview error message
-error_generic=We're sorry, the preview didn't load.
+error_generic=We’re sorry, the preview didn't load.
 # Default preview error message
-error_unsupported=We're sorry, we can't preview this file type in your web browser. To view this content, please download and open it on your device.
+error_unsupported=We’re sorry, we can't preview this file type in your web browser. To view this content, please download and open it on your device.
 # Account doesn't have a sufficient tariff to preview the requested file type
-error_account=We're sorry, your account is unable to preview this file type.
+error_account=We’re sorry, your account is unable to preview this file type.
 # No permissions preview error message
 error_permissions=Sorry! You don't have permission to preview this file.
 # Preview refresh error message suggesting refreshing the page as a possible fix
@@ -59,15 +59,15 @@ error_browser_unsupported=Sorry! Your browser doesn't support preview for {1}.
 # Preview error message shown when document loading fails (most likely due to password or watermark)
 error_document=Sorry! The preview hasn't loaded. This document may be protected.
 # Preview error message shown when the document is password protected
-error_password_protected=We're sorry, but the preview didn't load. This document is protected.
+error_password_protected=We’re sorry, but the preview didn't load. This document is protected.
 # Preview error message shown when conversion was unable to process the file at the given time.
-error_try_again_later=We're sorry, but the preview didn't load. Please try again later.
+error_try_again_later=We’re sorry, but the preview didn't load. Please try again later.
 # Preview error message shown when conversion failed due to file contents
-error_bad_file=We're sorry the preview didn't load. This file could not be converted.
+error_bad_file=We’re sorry the preview didn’t load. This file could not be converted.
 # Preview error message shown when the file cannot be downloaded
 error_not_downloadable=Oops! It looks as if something is wrong with this file. We apologise for the inconvenience and recommend that you upload a new version of this file or roll back to a previous version. Please contact us for more details.
 # Preview error message shown when flash is not enabled on their browser
-error_flash_not_enabled=We're sorry, the preview did not load because Flash is not enabled on your browser. If possible, please enable Flash and refresh the page.
+error_flash_not_enabled=We’re sorry, the preview did not load because Flash is not enabled on your browser. If possible, please enable Flash and refresh the page.
 
 # Media Preview
 # Label for autoplay in media player

src/i18n/en-US.properties

@@ -41,33 +41,33 @@ has_x_refs=This preview has references you cannot view. Open the file in its nat
 
 # Error messages
 # Default preview error message
-error_generic=We're sorry, the preview didn't load.
+error_generic=We’re sorry, the preview didn’t load.
 # Default preview error message
-error_unsupported=We're sorry, we can't preview this file type in your web browser. To view this content please download and open it on your device.
-# Account doesn't have a sufficient tariff to preview the requested file type
-error_account=We're sorry, your account is unable to preview this file type.
+error_unsupported=We’re sorry, we can’t preview this file type in your web browser. To view this content please download and open it on your device.
+# Account doesn’t have a sufficient tariff to preview the requested file type
+error_account=We’re sorry, your account is unable to preview this file type.
 # No permissions preview error message
-error_permissions=We're sorry, you don't have permission to preview this file.
+error_permissions=We’re sorry, you don’t have permission to preview this file.
 # Preview refresh error message suggesting refreshing the page as a possible fix
-error_refresh=We're sorry, the preview didn't load. Please refresh the page.
+error_refresh=We’re sorry, the preview didn’t load. Please refresh the page.
 # Preview rate limit error suggesting waiting a few minutes to avoid rate limit
-error_rate_limit=We're sorry, the preview didn't load because your request was rate limited. Please wait a few minutes and try again.
+error_rate_limit=We’re sorry, the preview didn’t load because your request was rate limited. Please wait a few minutes and try again.
 # Preview re-upload error message suggesting re-uploading the file or contacting support as a possible fix
-error_reupload=We're sorry, the preview didn't load. Please re-upload the file or contact Box support.
-# Preview error message shown when the user's browser doesn't support previews of this file type
-error_browser_unsupported=We're sorry, your browser doesn't support preview for {1}.
+error_reupload=We’re sorry, the preview didn’t load. Please re-upload the file or contact Box support.
+# Preview error message shown when the user’s browser doesn’t support previews of this file type
+error_browser_unsupported=We’re sorry, your browser doesn’t support preview for {1}.
 # Preview error message shown when document loading fails (most likely due to password or watermark)
-error_document=We're sorry, the preview didn't load. This document may be protected.
+error_document=We’re sorry, the preview didn’t load. This document may be protected.
 # Preview error message shown when the document is password protected
-error_password_protected=We're sorry the preview didn't load. This document is protected.
+error_password_protected=We’re sorry the preview didn’t load. This document is protected.
 # Preview error message shown when conversion was unable to process the file at the given time.
-error_try_again_later=We're sorry the preview didn't load. Please try again later.
+error_try_again_later=We’re sorry the preview didn’t load. Please try again later.
 # Preview error message shown when conversion failed due to file contents
-error_bad_file=We're sorry the preview didn't load. This file could not be converted.
+error_bad_file=We’re sorry the preview didn’t load. This file could not be converted.
 # Preview error message shown when the file cannot be downloaded
 error_not_downloadable=Oops! It looks like something is wrong with this file. We apologize for the inconvenience and recommend that you upload a new version of this file or roll back to a previous version. Please contact us for more details.
 # Preview error message shown when flash is not enabled on their browser
-error_flash_not_enabled=We're sorry, the preview didn't load because Flash is not enabled on your browser. If possible, please enable Flash and refresh the page.
+error_flash_not_enabled=We’re sorry, the preview didn’t load because Flash is not enabled on your browser. If possible, please enable Flash and refresh the page.
 
 # Media Preview
 # Label for autoplay in media player
@@ -171,11 +171,11 @@ annotation_draw_save=Save drawing
 # Accessibilty text for button that soft deletes drawing
 annotation_draw_delete=Delete drawing
 # Text for when annotations fail to load
-annotations_load_error=We're sorry, annotations failed to load for this file.
-# Text for when the annotation can't be created
-annotations_create_error=We're sorry, the annotation could not be created.
-# Text for when the annotation can't be deleted
-annotations_delete_error=We're sorry, the annotation could not be deleted.
+annotations_load_error=We’re sorry, annotations failed to load for this file.
+# Text for when the annotation can’t be created
+annotations_create_error=We’re sorry, the annotation could not be created.
+# Text for when the annotation can’t be deleted
+annotations_delete_error=We’re sorry, the annotation could not be deleted.
 # Text for when the authorization token is invalid
 annotations_authorization_error=Your session has expired. Please refresh the page.
 
@@ -191,7 +191,9 @@ notification_annotation_draw_mode=Press down and drag the pointer to draw on the
 # Notification message shown when the user has a degraded preview experience due to blocked download hosts
 notification_degraded_preview=It looks like your connection to {1} is being blocked. We think we can make file previews faster for you. To do that, please ask your network admin to configure firewall settings so that {1} is reachable.
 # Notification message shown when a file cannot be downloaded
-notification_cannot_download=Sorry! You can't download this file.
+notification_cannot_download=Sorry! You can’t download this file.
+# Notification message shown when a file cannot be downloaded due to an access policy
+notification_cannot_download_due_to_policy=Downloading of this content has been disabled based on an access policy.
 
 # Link Text
 link_contact_us=Contact Us

src/lib/Preview.js

@@ -43,6 +43,7 @@ import {
     API_HOST,
     APP_HOST,
     CLASS_NAVIGATION_VISIBILITY,
+    ERROR_CODE_403_FORBIDDEN_BY_POLICY,
     PERMISSION_PREVIEW,
     PREVIEW_SCRIPT_NAME,
     X_REP_HINT_BASE,
@@ -517,6 +518,8 @@ class Preview extends EventEmitter {
      */
     download() {
         const downloadErrorMsg = __('notification_cannot_download');
+        const downloadErrorDueToPolicyMsg = __('notification_cannot_download_due_to_policy');
+
         if (!canDownload(this.file, this.options)) {
             this.ui.showNotification(downloadErrorMsg);
             return;
@@ -546,10 +549,18 @@ class Preview extends EventEmitter {
             // Otherwise, get the content download URL of the original file and download
         } else {
             const getDownloadUrl = appendQueryParams(getDownloadURL(this.file.id, apiHost), queryParams);
-            this.api.get(getDownloadUrl, { headers: this.getRequestHeaders() }).then(data => {
-                const downloadUrl = appendQueryParams(data.download_url, queryParams);
-                this.api.reachability.downloadWithReachabilityCheck(downloadUrl);
-            });
+            this.api
+                .get(getDownloadUrl, { headers: this.getRequestHeaders() })
+                .then(data => {
+                    const downloadUrl = appendQueryParams(data.download_url, queryParams);
+                    this.api.reachability.downloadWithReachabilityCheck(downloadUrl);
+                })
+                .catch(error => {
+                    const code = getProp(error, 'response.data.code');
+                    const msg =
+                        code === ERROR_CODE_403_FORBIDDEN_BY_POLICY ? downloadErrorDueToPolicyMsg : downloadErrorMsg;
+                    this.ui.showNotification(msg);
+                });
         }
 
         const downloadAttemptEvent = {

src/lib/__tests__/Preview-test.js

@@ -1670,7 +1670,7 @@ describe('lib/Preview', () => {
             stubs.checkPermission.withArgs(sinon.match.any, PERMISSION_PREVIEW).returns(false);
             expect(() => preview.loadViewer()).to.throw(
                 PreviewError,
-                /We're sorry, you don't have permission to preview this file./,
+                /We’re sorry, you don’t have permission to preview this file./,
             );
         });
 

src/lib/__tests__/PreviewError-test.js

@@ -26,12 +26,12 @@ describe('lib/PreviewError', () => {
 
         it('should default display message to generic error message if not provided', () => {
             const previewError = new PreviewError('some_code');
-            expect(previewError.displayMessage).to.equal("We're sorry, the preview didn't load.");
+            expect(previewError.displayMessage).to.equal('We’re sorry, the preview didn’t load.');
         });
 
         it('should default message to display message if message is not provided', () => {
             const previewError = new PreviewError('some_code');
-            expect(previewError.message).to.equal("We're sorry, the preview didn't load.");
+            expect(previewError.message).to.equal('We’re sorry, the preview didn’t load.');
         });
     });
 });

src/lib/constants.js

@@ -136,3 +136,6 @@ export const METADATA = {
     SCOPE_GLOBAL: 'global',
     TEMPLATE_AUTOCAD: 'autocad',
 };
+
+// Error Codes
+export const ERROR_CODE_403_FORBIDDEN_BY_POLICY = 'forbidden_by_policy';