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<!doctype html><html><head><meta charset=utf-8><link rel=stylesheet type=text/css href=/default.css><title>game, game. repeat. | A Couple Of My Duties As a Citizen of a Democracy</title></head><body><h1><a href=/>g</a>ame, g<a href=/about.html>a</a>me. repea<a href=/tags.html>t</a>.</h1><div id=content><h2>A Couple Of My Duties As a Citizen of a Democracy</h2><div id=info>Sat 02 April 2022 | ||
<a href=https://ggr.com/tags/politics.html>#politics</a></div><h3 id=speak-up>Speak Up</h3><p>I must speak up in public forums like LinkedIN, Twitter, and Christmas dinner. I’ve been taught that talking politics is impolite. But leaving good ideas unsaid and undefended, and letting bad ideas dominate the conversation and lead to bad decisions is even more impolite.</p><h3 id=change-my-mind>Change My Mind</h3><p>I must listen, learn, and change my mind, which is way harder than defending my beliefs and standing my ground. It requires humility to admit I was wrong and courage to let others see my mistakes. I have to love my community enough to do what’s right for us instead of what makes me look good.</p><p><em>“Americans like to think of themselves as uncompromising. But our true genius is for compromise. Our whole government’s founded on it.”</em> —Shelby Foote</p></div></body></html> | ||
<a href=https://ggr.com/tags/politics.html>#Politics</a></div><h3 id=speak-up>Speak Up</h3><p>I must speak up in public forums like LinkedIN, Twitter, and Christmas dinner. I’ve been taught that talking politics is impolite. But leaving good ideas unsaid and undefended, and letting bad ideas dominate the conversation and lead to bad decisions is even more impolite.</p><h3 id=change-my-mind>Change My Mind</h3><p>I must listen, learn, and change my mind, which is way harder than defending my beliefs and standing my ground. It requires humility to admit I was wrong and courage to let others see my mistakes. I have to love my community enough to do what’s right for us instead of what makes me look good.</p><p><em>“Americans like to think of themselves as uncompromising. But our true genius is for compromise. Our whole government’s founded on it.”</em> —Shelby Foote</p></div></body></html> |
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<!doctype html><html><head><meta charset=utf-8><link rel=stylesheet type=text/css href=/default.css><title>game, game. repeat. | A Usability Scale</title></head><body><h1><a href=/>g</a>ame, g<a href=/about.html>a</a>me. repea<a href=/tags.html>t</a>.</h1><div id=content><h2>A Usability Scale</h2><div id=info>Sat 30 May 2009 | ||
<a href=https://ggr.com/tags/design.html>#design</a></div><p><img src=https://ggr_com.s3.amazonaws.com/images/usability-distribution.png alt=3></p><p>Many usability professionals focus on, well, usability. But there’s more to usability than an intuitive interface. The best stuff in our lives are pleasant, fun, even habit forming.</p><p><strong>The Scott Bonds Usability Scale</strong></p><ol><li>Unusable. Not useful or usable in any sense.</li><li>Functional. Very useful, but requires instruction (manual, training, demo, etc) before a desired feature is understood.</li><li>Usable. Intuitive, requires little instruction before the user is proficient.</li><li>Pleasant. Using it is satisfying and enjoyable.</li><li>Fun. Use it for its own sake, possibly independent of its core ‘function’.</li><li>Addictive. So fun its difficulty to give up its regular use.</li></ol><p>Products that achieve scores above a 2, beyond ‘mere’ usability (which is itself tremendously hard to achieve), tend to enjoy more success than their competition. There are some <a href=http://www.upassoc.org/usability_resources/conference/2004/UPA-2004-TullisStetson.pdf>other usability scales</a> available as well as good advice about how to <a href=http://www.sensible.com/secondedition/index.html>gather feedback</a> to assess where your project lands on this scale.</p></div></body></html> | ||
<a href=https://ggr.com/tags/design.html>#Design</a></div><p><img src=https://ggr_com.s3.amazonaws.com/images/usability-distribution.png alt=3></p><p>Many usability professionals focus on, well, usability. But there’s more to usability than an intuitive interface. The best stuff in our lives are pleasant, fun, even habit forming.</p><p><strong>The Scott Bonds Usability Scale</strong></p><ol><li>Unusable. Not useful or usable in any sense.</li><li>Functional. Very useful, but requires instruction (manual, training, demo, etc) before a desired feature is understood.</li><li>Usable. Intuitive, requires little instruction before the user is proficient.</li><li>Pleasant. Using it is satisfying and enjoyable.</li><li>Fun. Use it for its own sake, possibly independent of its core ‘function’.</li><li>Addictive. So fun its difficulty to give up its regular use.</li></ol><p>Products that achieve scores above a 2, beyond ‘mere’ usability (which is itself tremendously hard to achieve), tend to enjoy more success than their competition. There are some <a href=http://www.upassoc.org/usability_resources/conference/2004/UPA-2004-TullisStetson.pdf>other usability scales</a> available as well as good advice about how to <a href=http://www.sensible.com/secondedition/index.html>gather feedback</a> to assess where your project lands on this scale.</p></div></body></html> |
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<!doctype html><html><head><meta charset=utf-8><link rel=stylesheet type=text/css href=/default.css><title>game, game. repeat. | Amazon Customer Support Has Gone Downhill</title></head><body><h1><a href=/>g</a>ame, g<a href=/about.html>a</a>me. repea<a href=/tags.html>t</a>.</h1><div id=content><h2>Amazon Customer Support Has Gone Downhill</h2><div id=info>Wed 30 November 2016 | ||
<a href=https://ggr.com/tags/politics.html>#politics</a></div><p>Amazon used to have outstanding customer support. But it seems their focus is elsewhere these days. In the past I’d contact them via phone or email and someone would try to understand my issue and resolve it in my favor. But yesterday I had a phone+email exchange about a very late order that they struggled to understand and chose not to fix–it seemed it wasn’t a fit for their playbook, so they couldn’t figure out what to do except to tell me I’m out of luck. The fix would have been easy for an empowered, quality CS rep to handle, but that’s not what I got.</p><p>I’ve been a customer since 1999 and I’ve spent a lot of money (millions) with the for my family and my companies. But I guess folks like me aren’t worth the trouble anymore.</p><p>Oh well, nothing lasts forever. I haven’t been super happy with their poor management of counterfeit merchandise, review quality, higher pricing…this is a good excuse to get off my butt and take a good look at the alternatives.</p></div></body></html> | ||
<a href=https://ggr.com/tags/politics.html>#Politics</a></div><p>Amazon used to have outstanding customer support. But it seems their focus is elsewhere these days. In the past I’d contact them via phone or email and someone would try to understand my issue and resolve it in my favor. But yesterday I had a phone+email exchange about a very late order that they struggled to understand and chose not to fix–it seemed it wasn’t a fit for their playbook, so they couldn’t figure out what to do except to tell me I’m out of luck. The fix would have been easy for an empowered, quality CS rep to handle, but that’s not what I got.</p><p>I’ve been a customer since 1999 and I’ve spent a lot of money (millions) with the for my family and my companies. But I guess folks like me aren’t worth the trouble anymore.</p><p>Oh well, nothing lasts forever. I haven’t been super happy with their poor management of counterfeit merchandise, review quality, higher pricing…this is a good excuse to get off my butt and take a good look at the alternatives.</p></div></body></html> |
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<!doctype html><html><head><meta charset=utf-8><link rel=stylesheet type=text/css href=/default.css><title>game, game. repeat. | Bean Dip</title></head><body><h1><a href=/>g</a>ame, g<a href=/about.html>a</a>me. repea<a href=/tags.html>t</a>.</h1><div id=content><h2>Bean Dip</h2><div id=info>Tue 19 July 2022 | ||
<a href=https://ggr.com/tags/food.html>#food</a> | ||
<a href=https://ggr.com/tags/recipe.html>#recipe</a></div><p>Makes 8 servings.</p><ul><li>16 ounces (1 can) Rosarita Traditional refried beans</li><li>0.5 cup Knudsen sour cream (full fat)</li><li>1 cup Tillamook medium cheddar cheese</li><li>0.5 cup Pace Picante (original, mild) salsa</li><li>14 ounces (1 bag) Casa Sanchez tortilla chips (thick & crispy)</li></ul><p>Spread beans across the bottom of a 9" pie plate. | ||
<a href=https://ggr.com/tags/food.html>#Food</a> | ||
<a href=https://ggr.com/tags/recipe.html>#Recipe</a></div><p>Makes 8 servings.</p><ul><li>16 ounces (1 can) Rosarita Traditional refried beans</li><li>0.5 cup Knudsen sour cream (full fat)</li><li>1 cup Tillamook medium cheddar cheese</li><li>0.5 cup Pace Picante (original, mild) salsa</li><li>14 ounces (1 bag) Casa Sanchez tortilla chips (thick & crispy)</li></ul><p>Spread beans across the bottom of a 9" pie plate. | ||
Layer sour cream on top, then layer on salsa, then cheese. | ||
Cover with plastic wrap and refrigerate until ready to eat. | ||
Serve with tortilla chips.</p></div></body></html> |
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<!doctype html><html><head><meta charset=utf-8><link rel=stylesheet type=text/css href=/default.css><title>game, game. repeat. | Best Burrito</title></head><body><h1><a href=/>g</a>ame, g<a href=/about.html>a</a>me. repea<a href=/tags.html>t</a>.</h1><div id=content><h2>Best Burrito</h2><div id=info>Thu 21 May 2009 | ||
<a href=https://ggr.com/tags/food.html>#food</a></div><p><img src=https://ggr_com.s3.amazonaws.com/images/burrito.jpg alt=3></p><p>They won’t be serving these at the <a href=http://www.ritzcarlton.com/en/Properties/SanFrancisco/Dining/TheDiningRoom/Default.htm>Ritz Carlton</a> any time soon, but don’t let it’s commonplace appearance fool you. –<a href="http://maps.google.com/maps?f=q&hl=en&geocode=&time=&date=&ttype=&q=Chavez+Supermarket&sll=37.486846,-122.119904&sspn=0.475107,0.925598&ie=UTF8&ll=37.624021,-122.119904&spn=0.474234,0.925598&z=10&iwloc=D&om=1">Chavez Supermarket</a> makes a–tasty–<em>Super Carnitas Burrito</em> packed with lots of pork and other burrito essentials. –But if that’s not fancy enough for you, you can always ask for it ‘Au Jus’.</p></div></body></html> | ||
<a href=https://ggr.com/tags/food.html>#Food</a></div><p><img src=https://ggr_com.s3.amazonaws.com/images/burrito.jpg alt=3></p><p>They won’t be serving these at the <a href=http://www.ritzcarlton.com/en/Properties/SanFrancisco/Dining/TheDiningRoom/Default.htm>Ritz Carlton</a> any time soon, but don’t let it’s commonplace appearance fool you. –<a href="http://maps.google.com/maps?f=q&hl=en&geocode=&time=&date=&ttype=&q=Chavez+Supermarket&sll=37.486846,-122.119904&sspn=0.475107,0.925598&ie=UTF8&ll=37.624021,-122.119904&spn=0.474234,0.925598&z=10&iwloc=D&om=1">Chavez Supermarket</a> makes a–tasty–<em>Super Carnitas Burrito</em> packed with lots of pork and other burrito essentials. –But if that’s not fancy enough for you, you can always ask for it ‘Au Jus’.</p></div></body></html> |
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