Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Unable to register on iPhone 15 iOS 17.2.1 #2333

Closed
adinic opened this issue Dec 27, 2023 · 14 comments · Fixed by #2365 or #2366
Closed

Unable to register on iPhone 15 iOS 17.2.1 #2333

adinic opened this issue Dec 27, 2023 · 14 comments · Fixed by #2365 or #2366
Assignees
Labels
bug Something isn't working x:planned We're on it!

Comments

@adinic
Copy link

adinic commented Dec 27, 2023

Describe the issue
When I attempt to create an account via the iPhone app the registration page hangs after I enter the first character of my invite code. I am unable to create an account on iPhone 15 iOS 17.2.1

To Reproduce

Steps to reproduce the behavior:

  1. Open Bluesky app
  2. Select create account
  3. Start to enter invite code
  4. Page hangs and I am unable to complete the registration/create an account

Expected behavior

I should be able to enter the invite code, addition details and create an account

Screenshot(s)

image

Platform

  • Platform: App
  • Platform version: iPhone iOS 17.2.1
  • App version: 1.61
@adinic adinic added the bug Something isn't working label Dec 27, 2023
@pfrazee pfrazee added the x:planned We're on it! label Dec 27, 2023
@pfrazee
Copy link
Collaborator

pfrazee commented Dec 27, 2023

Yikes. Thanks for reporting, we'll look into this

@ms-threepwood
Copy link

Im experiencing the very Same issue. iOS 17.1.2 on iPhone 13 mini

occasionally (Like 1/10 tries maybe) I’m able to enter an email Address, Passwort and username and as soon as I try to pick my birthday the page hangs after moving one of the options (e.g. month) once.

@pfrazee
Copy link
Collaborator

pfrazee commented Dec 27, 2023

@adinic @ms-threepwood out of curiosity what languages/regions are you in? One theory I have is that date parsing is somehow failing because of a baked in assumption about american-style dates

@adinic
Copy link
Author

adinic commented Dec 27, 2023

I’m in the UK, so the date format will be day/month/year.

@ms-threepwood
Copy link

Im in Germany so Date Format is day / month / year

System Language of my Phone is english though (not sure if the App is checking Location or System Language)

but I only get so far in Like 1/10 or 1/20 times. Most cases the page freezes right after entering my invite code

@elinscott
Copy link

Same issue here. (Page freezes after entering anything in the invite code field.) iOS 16.1.1 on iPhone SE. I use dd/mm/yyyy formatting.

@estrattonbailey estrattonbailey self-assigned this Dec 28, 2023
@estrattonbailey
Copy link
Member

Just an update: we're actively looking into this, but have so far been unable to reproduce using these device specs and UK/German locales. We'll keep digging 🙏

@ms-threepwood
Copy link

@estrattonbailey thank you!

maybe to specify: it‘s not just the create account- page itself that freezes, it’s also my keyboard that stops reacting (but just on this specific page, not a general system issue). I cannot click any key on my keyboard anymore as long as I stay on that page. The keyboard is still visible / open, but doesn’t react.

the cursor however keeps blinking. (Not sure if cursor is the correct term, I’m sorry, I’m referring to the little marker that shows at which point in the box you will be entering the next letter).

@pfrazee
Copy link
Collaborator

pfrazee commented Dec 29, 2023

yeah we've been able to reproduce finally. now trying some fixes (not ready to close yet so re-opening). fingers crossed; this one is a bit of a mystery

@pfrazee pfrazee reopened this Dec 29, 2023
pfrazee added a commit that referenced this issue Dec 29, 2023
)

* Remove the keyboardavoidingview in account creation (close #2333)

* Smaller pad on desktop/tablet
@pfrazee
Copy link
Collaborator

pfrazee commented Dec 29, 2023

Alright fixed. Another react-native core element breaking randomly.

@ms-threepwood
Copy link

ms-threepwood commented Dec 29, 2023

I’m sorry but it’s not solved for me. Same issue. (I deinstalled the app and downloaded it again but it still behaves in the same way)

@wtlgo
Copy link

wtlgo commented Dec 29, 2023

Ah, I was just going to open the same issue

I’m sorry but it’s not solved for me. Same issue. (I deinstalled the app and downloaded it again but it still behaves in the same way)

You should wait till 1.62 is released to the AppStore

@ms-threepwood
Copy link

Perfect. It works now. Thank you

estrattonbailey added a commit that referenced this issue Jan 1, 2024
* origin/main: (67 commits)
  Localize options in "Thread Preferences" screen (#2373)
  Bump ios build number and android version code
  Remove the KeyboardAvoidingView in account creation (close #2333) (#2366)
  1.62
  Create account tweaks (#2365)
  Fix sizing of the leftnav new post btn (#2248)
  Use memory caching for android lightbox (#2354)
  Disable page-transition animations on android (#2352)
  Disable BlurView on android (#2351)
  Handle birth dates as UTC, handle locale formatting (#2363)
  Fix desktop styles a bit
  Disable spanish translation until it's more thoroughly reviewed (#2362)
  minor search screen ux improvements (#2264)
  Temporarily disable the german translation (#2360)
  Web dropdowns (#2358)
  Mark more text as translatable (#2284)
  Remove patched color scheme code (#2340)
  support multiple og:image tags (#2305)
  Fix missing avatar moderation in replies (#2325)
  Fixes to feed load triggers (#2323)
  ...
@pfrazee
Copy link
Collaborator

pfrazee commented Jan 2, 2024

Excellent. Sorry again about this issue!

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
bug Something isn't working x:planned We're on it!
Projects
None yet
6 participants