Support to monitor IMAP

[bastiao]

Support to monitor IMAP Inbox to trigger support actions (documents in pha).

The idea is to create the capability to monitor IMAP inbox and filter by a specific label / email in BCC. If it triggers, then, the template will need to match with the following criteria:

For instance, there are several information that should be parsed:

• Identify the project: This should be relying on the domain "To" email, that will allow to identify which will be the wiki page to edit.
• Date: Email Date will be enough
• To: Translate to a name the "From" email.
• From: It can be a static content, and can be filter by a specific settings, to avoid to trigger it, if another user are sending the email.
• Problem: Identify the problem in the email content. It may be fetched also from previous history
• Solution: The solution should be in place of reply
• Time spent/to response/to solve: compare the time spent, otherwise use a default time.
• Severity: Try to parse email or use a some tags/labels in the email ´source+high@domain"