Merge branch 'ft-coverage' of https://github.com/atlp-rwanda/knights-…

…ecomm-be into ft-coverage

Intents/cancel.json

@@ -0,0 +1,14 @@
+{
+    "intent": "cancel",
+    "utterances": [
+      "Can I cancel my order?",
+      "Why is my order cancelled?",
+      "How do I can cancel my order",
+      "Can I cancel an order"
+    ],
+    "responses": [
+        "Order can only be cancelled within 7 days of placement. Digital goods do not qualify for refund.",
+        "Visit my orders page to check status of specific orders."
+      ]
+    }
+

Intents/confirm.json

@@ -0,0 +1,14 @@
+{
+    "intent": "confirm",
+    "utterances": [
+      "My payment was processed successfully but I didn't get any order confirmation. What should I do?",
+      "Payment was completed but no confirmation",
+      "Order was not confirmed",
+      "Money deducted but order is not confirmed"
+    ],
+    "responses": [
+      "knight sends you an Email & SMS upon confirmation of your order. If it requires manual confirmation, our team will contact you within 24 hours after order placement. Delay in confirmation SMS may occur due to network error, you may receive it with a delay.",
+      "It takes upto 24 hours for confirmation, please bear with us! Type Need more help for more assistance. "
+    ]
+  }
+

Intents/delay.json

@@ -0,0 +1,16 @@
+{
+    "intent": "delay",
+    "utterances": [
+      "Why is my order delayed? ",
+      "Did my order get delayed?",
+      "Why is my order not delivered yet?",
+      "When do I get my delivery?"
+    ],
+    "responses": [
+      "We are really sorry if there has been a delay in your order! If your order is within delivery period, We recommend you to please wait during this period since our Delivery Heroes make 3 attempts to deliver your order!",
+      "If your order is past up to 3 days after delivery period, There may be logistic issues causing a delay in delivery. Please type 'Common reasons for delivery delay' to know more about this.",
+      "We appreciate if you could wait for your items as most orders are delivered successfully within this period.",
+      "If your order is past more than 3 days, Since there may be unexpected issues causing delivery delays, you can click on 'Need more Help' for further assistance."
+    ]
+  }
+

Intents/delivery.json

@@ -0,0 +1,15 @@
+{
+    "intent": "delivery",
+    "utterances": [
+      "How long does delivery take?",
+      "How long does shipping take?",
+      "Please Tell me about my delivery",
+      "When do I get my delivery?",
+      "Why is my order not delivered yet"
+    ],
+    "responses": [
+      "Delivery takes 2-4 days. Please bear with us!",
+      "Shipping takes 2-4 days. Please bear with us!"
+    ]
+  }
+

Intents/greetings.bye.json

@@ -0,0 +1,18 @@
+{
+  "intent": "goodbye",
+  "utterances": [
+    "goodbye",
+    "bye take care",
+    "see you later",
+    "bye for now",
+    "i must go"
+  ],
+  "responses": [
+    "see you soon!",
+    "Till next time",
+    "bye bye",
+    "have a great day", 
+    "See you later, thanks for visiting. Hope I was able to help!",
+    "Have a nice day. Hope I was able to help!"
+  ]
+}

Intents/greetings.hello.json

@@ -0,0 +1,19 @@
+{
+    "intent": "greetings",
+    "utterances": [
+      "hello",
+      "hi",
+      "howdy",
+      "Greetings",
+       "Is anyone there?",
+      "Hello",
+      "Good day"
+    ],
+    "responses": [
+      "Hey :-) My name is knight!",
+      "Hello, thanks for visiting. My name is knight!",
+      "Hi there, My name is knight!. What can I do for you?",
+      "Hi there, My name is knight! How can I help?"
+    ]
+  }
+

Intents/items.json

@@ -0,0 +1,23 @@
+{
+    "intent": "items",
+    "utterances": [
+      "Which items do you have?",
+      "What kinds of items are there?",
+      "What do you sell?",
+      "What do you offer?",
+      "What can I buy?",
+      "I'm looking for...", 
+      "Do you have any...",  
+      "I'm interested in...",  
+      "Can I see what you have in...", 
+      "I want to buy a...",  
+      "I'm looking for something like this...",  
+      "What are your most popular items?",
+      "What are some of your best deals?",
+      "Do you have any new arrivals?"
+    ],
+    "responses": [
+      "Search your preference in our flagship store's search bar to see all available products. "
+    ]
+  }
+

Intents/more.contact.json

@@ -0,0 +1,12 @@
+{
+    "intent": "more_contact",
+    "utterances": [
+      "Need more help",
+      "Help me more"
+    ],
+    "responses": [
+      "Absolutely! How can I help you today? Here are some options based on your inquiry:",
+      "Sure, let me know what you need help with. Here are a few things I can assist you with:"
+    ]
+  }
+

Intents/more.help.json

@@ -0,0 +1,19 @@
+{
+    "intent": "more_help",
+    "utterances": [
+      "can I talk to an agent",
+      "can I call customer service",
+      "customer support number",
+      "how to contact customer service",
+      "customer service number",
+      "contact number for help",
+      "helpline number",
+      "How to become a seller",
+      "How to contact a seller"
+    ],
+    "responses": [
+      "Contact us for further information here: Phone: +250 780 000 000. Timings are from 09:00 AM to 05:00 PM from Monday to Saturday.",
+      "For immediate assistance, you can contact our customer service team at +250 780 000 000. Our hours are from 09:00 AM to 05:00 PM, Monday to Saturday."
+    ]
+  }
+

Intents/order.json

@@ -0,0 +1,12 @@
+{
+    "intent": "order_status",
+    "utterances": [
+      "What is my order status",
+      "I want to know my return status",
+      "How to return status"
+    ],
+    "responses": [
+      "Please visit the My Orders page for a list of your confirmed orders."
+    ]
+  }
+

Intents/payments.json

@@ -0,0 +1,15 @@
+{
+    "intent": "payments",
+    "utterances": [
+      "Do you take credit cards?",
+      "Do you accept Mastercard?",
+      "Can I pay with Cash?",
+      "Are you cash only?",
+      "What are your payment methods?",
+      "How do I pay?"
+    ],
+    "responses": [
+      "We accept VISA and Mastercard"
+    ]
+  }
+

Intents/personal.json

@@ -0,0 +1,12 @@
+{
+    "intent": "personal",
+    "utterances": [
+      "How are you?",
+      "How are you doing?",
+      "How is your day?"
+    ],
+    "responses": [
+      "I'm good, all's good, thanks. How about you?"
+    ]
+  }
+

Intents/profile.info.json

@@ -0,0 +1,15 @@
+{
+    "intent": "profile_info",
+    "utterances": [
+      "How can I change my profile information",
+      "I want to change my password",
+      "I want to change my phone number",
+      "I want to change my address",
+      "I want to Reset my password",
+      "I want to delete my account",
+      "delete my account"
+    ],
+    "responses": [
+        "You can easily add or change your account details by following the steps below: Step 1: Click on 'Account', Step 2: Click on 'Manage my account' from the icon, Step 3: You can change or edit your name, address, email address, mobile number, etc., Step 4: Fill in the required details, and click on Save. Note: You can also change your delivery address from the Checkout page before proceeding to pay."
+      ]
+      }

Intents/reason.json

@@ -0,0 +1,13 @@
+{
+    "intent": "reasons",
+    "utterances": [
+      "Common reasons for delivery delay",
+      "common reasons for delivery delay",
+      "reasons for delay",
+      "delivery delay"
+    ],
+    "responses": [
+      "Reasons include Seller Sourcing Issues, Courier Issues, Cross Border shipment delay, Wrong Address or Phone Number, and Unavailability of Customer. "
+    ]
+  }
+

Intents/refund.demanding.json

@@ -0,0 +1,14 @@
+{
+    "intent": "demandin_refund",
+    "utterances": [
+      "Can I refund an item.",
+      "I want to refund an item",
+      "can I refund my order",
+      "Are refunds available"
+    ],
+    "responses": [
+      "Refund can only be issued within 7 days of placement. Digital goods do not qualify for refund.",
+      "Visit my orders page to check for specific orders."
+    ]
+  }
+

Intents/refund.status.json

@@ -0,0 +1,14 @@
+{
+    "intent": "refund_status",
+    "utterances": [
+      "Why is the status Refunded when it's not credited?",
+      "No refund even though status is refunded",
+      "No refund when status says refunded",
+      "I did not receive my refund money",
+      "Refund money not received"
+    ],
+    "responses": [
+      "Please be patient as refunds take upto 30 days to receive into bank. "
+    ]
+  }
+

Intents/thanks.json

@@ -0,0 +1,13 @@
+{
+    "intent": "thanks",
+    "utterances": ["Thanks",
+     "Thank you",
+      "That's helpful",
+       "Thank's a lot!", 
+       "thx", 
+       "thnks"],
+    "responses": ["Happy to help!", 
+    "Any time!", 
+    "My pleasure"]
+  }
+

Intents/track.json

@@ -0,0 +1,13 @@
+{
+    "intent": "track",
+    "utterances": [
+      "How can I track my order",
+      "I want to track my order",
+      "Can I track my order",
+      "Track order"
+    ],
+    "responses": [
+      "Visit the order page, click on the specific order, select 'track my order', and check the status"
+    ]
+  }
+

Intents/user.response.json

@@ -0,0 +1,14 @@
+{
+    "intent": "user_response",
+    "utterances": [
+      "I'm good",
+      "Im good",
+      "Im doing good",
+      "I am good",
+      "I am okay"
+    ],
+    "responses": [
+      "Great to hear you are doing good."
+    ]
+  }
+

Intents/voucher.json

@@ -0,0 +1,12 @@
+{
+    "intent": "use_voucher",
+    "utterances": [
+      "How to use a voucher?",
+      "Can I use a voucher?",
+      "How to use a voucher?"
+    ],
+    "responses": [
+      "You can add a voucher by clicking on My Cart > Check Out > Enter Voucher Code > APPLY. "
+    ]
+  }
+