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An incorrect privilege assignment vulnerability in the...

Critical severity Unreviewed Published Jul 15, 2024 to the GitHub Advisory Database

Package

No package listed— Suggest a package

Affected versions

Unknown

Patched versions

Unknown

Description

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS: 

  • 8.0.X
  • 2023.X
  • from 2024.X through 2024.4.x

References

Published by the National Vulnerability Database Jul 15, 2024
Published to the GitHub Advisory Database Jul 15, 2024

Severity

Critical

CVSS overall score

This score calculates overall vulnerability severity from 0 to 10 and is based on the Common Vulnerability Scoring System (CVSS).
/ 10

CVSS v3 base metrics

Attack vector
Network
Attack complexity
Low
Privileges required
None
User interaction
None
Scope
Changed
Confidentiality
High
Integrity
High
Availability
High

CVSS v3 base metrics

Attack vector: More severe the more the remote (logically and physically) an attacker can be in order to exploit the vulnerability.
Attack complexity: More severe for the least complex attacks.
Privileges required: More severe if no privileges are required.
User interaction: More severe when no user interaction is required.
Scope: More severe when a scope change occurs, e.g. one vulnerable component impacts resources in components beyond its security scope.
Confidentiality: More severe when loss of data confidentiality is highest, measuring the level of data access available to an unauthorized user.
Integrity: More severe when loss of data integrity is the highest, measuring the consequence of data modification possible by an unauthorized user.
Availability: More severe when the loss of impacted component availability is highest.
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:H/I:H/A:H

EPSS score

0.050%
(20th percentile)

Weaknesses

CVE ID

CVE-2024-23794

GHSA ID

GHSA-295x-34p8-7q26

Source code

No known source code

Dependabot alerts are not supported on this advisory because it does not have a package from a supported ecosystem with an affected and fixed version.

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