Added config options for sending user email/sending operators email w…

…hen opening new ticket. Added internal switch for new tickets
WhiteyDude · May 30, 2019 · 5d3ac7b · 5d3ac7b
1 parent 022cb3c
commit 5d3ac7b
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Showing 2 changed files with 13 additions and 6 deletions.
diff --git a/lib/supportpal.rb b/lib/supportpal.rb
@@ -10,7 +10,7 @@ class Error < StandardError; end
   class Session
     include HTTParty
     # Uncomment to debug output
-    #debug_output $stdout
+    debug_output $stdout
 
     def initialize(options)
       # Make a class variable
@@ -46,12 +46,17 @@ def open_new_ticket(subject, message, options = {})
       params['text']                        = message
 
       params['user']                        = @config[:ticket_user_id]
-      params['user']                        = options['operator_id'] if options['operator_id']
-      params['user']                        = options['user_id'] if options['user_id']
+      params['user']                        = options[:operator_id] if options[:operator_id]
+      params['user']                        = options[:user_id] if options[:user_id]
 
-      params['department']                  = (options['department']) ? options['department'] : @config[:ticket_department_id]
-      params['status']                      = (options['status']) ? options['status'] : @config[:ticket_status]
-      params['priority']                    = (options['priority']) ? options['priority'] : @config[:ticket_priority]
+      params['department']                  = (options[:department]) ? options[:department] : @config[:ticket_department_id]
+      params['status']                      = (options[:status]) ? options[:status] : @config[:ticket_status]
+      params['priority']                    = (options[:priority]) ? options[:priority] : @config[:ticket_priority]
+
+      params['internal']                    = options[:internal] if options[:internal]
+
+      params['send_user_email']             = (options[:send_user_email]) ? options[:send_user_email] : @config[:ticket_send_user_email]
+      params['send_operators_email']        = (options[:send_operators_email]) ? options[:send_operators_email] : @config[:ticket_send_operators_email]
 
       @http_options.merge!({ body: params })
       res = self.class.post('/api/ticket/ticket', @http_options)

diff --git a/lib/supportpal/config.rb b/lib/supportpal/config.rb
@@ -8,6 +8,8 @@ def default_config
         :ticket_priority                => 1, # Low
         :ticket_user_id                 => nil, # Operator or user
         :ticket_department_id           => nil,
+        :ticket_send_user_email         => false, # Send an email to the user who opens the ticket when ticket opens
+        :ticket_send_operators_email    => false, # Send an email to all operators when ticket opens
         :auth_token                     => nil, # SupportPal token
       }
     end