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Merge pull request #30 from orcinus/master
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Add service removal tip as first attempt at fixing error 1001
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kusomaigo authored Aug 4, 2023
2 parents 8db5440 + aa13440 commit f7bd14a
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31 changes: 25 additions & 6 deletions docs/hardware/VIVE/sranipal.mdx
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Expand Up @@ -67,8 +67,10 @@ The recommended version to use as of now (May 2023):
2. Run the installer and complete the installation process

:::info
The installer for v1.3.1.1 has a known failure point during installation: **Error 1001**. It is not entirely clear why it happens.
All we know is that it is a meaningless, "VIVE Moment" kind of error.
The installer for v1.3.1.1 has a known failure point during installation: **Error 1001**. It is not entirely clear why it happens
in **all** of the cases, but most of the time it's because of either another version of
SRanipal being present on the system, or an uninstall of a previous version
not finishing properly.
:::

<div style={{
Expand All @@ -80,10 +82,27 @@ All we know is that it is a meaningless, "VIVE Moment" kind of error.
<img src={require("../img/vive/sranipal/vive_installer_error_1001.png").default} alt="sranipal error 1001" />
</div>

In case you encounter this error when attempting to install SRanipal v1.3.1.1, you can try working around it:
In case you encounter this error while attempting to install SRanipal v1.3.1.1,
try this first:

<details>
<summary>Working around Error 1001</summary>
<summary>Remove existing SRanipal service</summary>
<div>
<div>
<ol>
<li>Exit/Finish out of SRanipal installer</li>
<li>Open Windows Terminal / Powershell (as admin)</li>
<li>Run <code>Remove-Service -Name "SRanipalService"</code></li>
<li>Retry installing</li>
</ol>
</div>
</div>
</details>

If this fails as well, proceed with this workaround:

<details>
<summary>Manual Installation Workaround for Error 1001</summary>
<div>
<div>
<b>KEEP THE INSTALLER WINDOW OPEN ON THE ERROR BEFORE CONTINUING</b>
Expand All @@ -98,9 +117,9 @@ In case you encounter this error when attempting to install SRanipal v1.3.1.1, y
</div>
</details>

Alternatively, you can
Finally, failing both of these, you can

1. Attempt [uninstalling sranipal](#uninstalling-sranipal) and seeing if it installs correctly after
1. Attempt a complete [uninstall of SRanipal](#uninstalling-sranipal) and see if it installs correctly after
2. (Last resort!) Install SRanipal via one of the other options (Vive Console or the v1.3.6.5 zip)

### Installing Via v1.3.6.5 .zip
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