Install Error - NA11

[chrisnoe]

I am getting the following error when trying to install the latest package on NA11 (enterprise edition, spring '14). I was able to successfully install from the same link to 2 other orgs on NA15 and NA3.

Your requested install failed. Please try this again.

None of the data or setup information in your salesforce.com organization should have been affected by this error.

If this error persists, contact salesforce.com Support through your normal channels and reference number: 131686137-15389 (-240192476)

[afawcett]

Thanks, this has also been reported, here #28. I'll see if NA11 is the common aspect. In the meantime, will see if i can find a NA11 org to test myself. I'll also raise a Partner Portal case to see if Salesforce can decode this to determine what the underlying cause is for us.

[afawcett]

I've now raised Salesforce case 10478384, will keep you posted. I have not been able to provide org access or an org ID of course, will let you know if they request this. For now I've asked to be told the underlying error message that causes this, as its typically some kind of org config thing, that can be resolved without Salesforce getting further involved.

[afawcett]

Would you mind providing the org id?

[afawcett]

Salesforce are asking for the full email message with this error in. Could you perhaps create a private Gist between us and share it that way? https://gist.github.com/

[chrisnoe]

I just mentioned you in a private Gist comment...I don't know if that works but I'm not sure how else to share the Gist with you?

[afawcett]

Salesforce have got back to me, the error message for this is...

Multiple install problems encountered [LookupRollupSummariesFull: In field: object - no CustomObject named Idea found: LookupRollupSummariesFull: In field: object - no CustomObject named Idea found]

LookupRollupSummariesFull is a Permission Set i included new v1.9.

It looks like it has a dependency on the Idea object, which was not my intention.

The strange thing is i cannot see it referenced in the Permission Set source code...

https://github.com/afawcett/declarative-lookup-rollup-summaries/blob/master/rolluptool/src/permissionsets/LookupRollupSummariesFull.permissionset

I'll have to keep investigating with Salesforce, but wanted to share this with you in the meantime to see if it gave you any thoughts.

Is Ideas an optional object then?

[chrisnoe]

Interesting...I've run into issues in the past with packages that depend on Chatter being enabled that shouldn't have that dependency. I've never seen this with Ideas though. After enabling Ideas in our org, I was able to successfully install the package!!

[afawcett]

Excellent!

[benamada]

This was helpful. I was getting the same exact error message trying to install 1.14 (SF support sent me the error message details). That led me to finding this closed issue. I enabled Ideas, and the install then worked!

I did run into one separate error after install when setting it up, getting an error when clicking the Deploy button on the trigger. Not sure the cause of the error, but the trigger Deploy worked on the second attempt.