feat: Added setting and method to control Livechat system messages vi…

…sibility (#31751)

.changeset/cyan-shoes-fly.md

@@ -0,0 +1,6 @@
+---
+"@rocket.chat/meteor": minor
+"@rocket.chat/livechat": minor
+---
+
+Added Livechat setting `Hide system messages` & API method `setHiddenSystemMessages`, to customize system message visibility within the widget.

apps/meteor/app/livechat/server/api/lib/livechat.ts

@@ -170,6 +170,7 @@ export async function settings({ businessUnit = '' }: { businessUnit?: string }
 			limitTextLength:
 				initSettings.Livechat_enable_message_character_limit &&
 				(initSettings.Livechat_message_character_limit || initSettings.Message_MaxAllowedSize),
+			hiddenSystemMessages: initSettings.Livechat_hide_system_messages,
 		},
 		theme: {
 			title: initSettings.Livechat_title,

apps/meteor/app/livechat/server/lib/LivechatTyped.ts

@@ -1126,6 +1126,7 @@ class LivechatClass {
 			'Livechat_show_agent_info',
 			'Livechat_clear_local_storage_when_chat_ended',
 			'Livechat_history_monitor_type',
+			'Livechat_hide_system_messages',
 		] as const;
 
 		type SettingTypes = (typeof validSettings)[number] | 'Livechat_Show_Connecting';

apps/meteor/ee/app/livechat-enterprise/server/settings.ts

@@ -263,6 +263,23 @@ export const createSettings = async (): Promise<void> => {
 		i18nLabel: 'Omnichannel_transcript_pdf',
 	});
 
+	await settingsRegistry.add('Livechat_hide_system_messages', ['uj', 'ul', 'livechat-close'], {
+		type: 'multiSelect',
+		group: 'Omnichannel',
+		section: 'Livechat',
+		enterprise: true,
+		modules: ['livechat-enterprise'],
+		invalidValue: ['uj', 'ul', 'livechat-close'],
+		public: true,
+		values: [
+			{ key: 'uj', i18nLabel: 'Message_HideType_uj' },
+			{ key: 'ul', i18nLabel: 'Message_HideType_ul' },
+			{ key: 'livechat-close', i18nLabel: 'Message_HideType_livechat_closed' },
+			{ key: 'livechat-started', i18nLabel: 'Message_HideType_livechat_started' },
+			{ key: 'livechat_transfer_history', i18nLabel: 'Message_HideType_livechat_transfer_history' },
+		],
+	});
+
 	await Settings.addOptionValueById('Livechat_Routing_Method', {
 		key: 'Load_Balancing',
 		i18nLabel: 'Load_Balancing',

packages/i18n/src/locales/en.i18n.json

@@ -3175,6 +3175,7 @@
   "Livechat_offline": "Omnichannel offline",
   "Livechat_offline_message_sent": "Livechat offline message sent",
   "Livechat_OfflineMessageToChannel_enabled": "Send Livechat offline messages to a channel",
+  "Livechat_hide_system_messages": "Hide system messages",
   "Omnichannel_chat_closed_due_to_inactivity": "The chat was automatically closed because we haven't received any reply from {{guest}} in {{timeout}} seconds",
   "Omnichannel_actions": "Omnichannel actions",
   "Omnichannel_on_hold_chat_resumed": "On Hold Chat Resumed: {{comment}}",
@@ -3532,6 +3533,9 @@
   "Message_HideType_changed_announcement": "Hide \"Room announcement changed to\" messages",
   "Message_HideType_ut": "Hide \"User Joined Conversation\" messages",
   "Message_HideType_wm": "Hide \"Welcome\" messages",
+  "Message_HideType_livechat_closed": "Hide \"Conversation finished\" messages",
+  "Message_HideType_livechat_started": "Hide \"Conversation started\" messages",
+  "Message_HideType_livechat_transfer_history": "Hide \"Conversation transfered\" messages",
   "Message_Id": "Message Id",
   "Message_Ignored": "This message was ignored",
   "message-impersonate": "Impersonate Other Users",

packages/i18n/src/locales/pt-BR.i18n.json

@@ -2684,6 +2684,7 @@
   "Livechat_offline": "Omnichannel offline",
   "Livechat_offline_message_sent": "Mensagem offline do livechat enviada",
   "Livechat_OfflineMessageToChannel_enabled": "Envie mensagens offline do livechat para um canal",
+  "Livechat_hide_system_messages": "Ocultar mensagens do sistema",
   "Omnichannel_on_hold_chat_resumed": "Conversa em espera retomada: {{comment}}",
   "Omnichannel_on_hold_chat_automatically": "A conversa foi automaticamente retomada de em espera após receber uma nova mensagem de {{guest}}",
   "Omnichannel_on_hold_chat_resumed_manually": "A conversa foi manualmente retomada de em espera por {{user}}",
@@ -2961,6 +2962,9 @@
   "Message_HideType_user_removed_room_from_team": "Ocultar mensagens de \"Usuário removeu sala da equipe\"",
   "Message_HideType_ut": "Ocultar mensagens de \"Usuário entrou na conversa\"",
   "Message_HideType_wm": "Ocultar mensagens de \"Bem-vindo\"",
+  "Message_HideType_livechat_closed": "Ocultar mensagens de \"Conversa encerrada\"",
+  "Message_HideType_livechat_started": "Ocultar mensagens de \"Conversa iniciada\"",
+  "Message_HideType_livechat_transfer_history": "Ocultar mensagens de \"Histórico de transferência\"",
   "Message_Id": "ID da mensagem",
   "Message_Ignored": "Esta mensagem foi ignorada",
   "message-impersonate": "Personificar outros usuários",

packages/livechat/src/helpers/canRenderMessage.ts

@@ -1,27 +1,40 @@
 import {
 	MESSAGE_TYPE_COMMAND,
-	MESSAGE_TYPE_LIVECHAT_CLOSED,
 	MESSAGE_TYPE_LIVECHAT_NAVIGATION_HISTORY,
 	MESSAGE_TYPE_PRIORITY_CHANGE,
+	MESSAGE_TYPE_ROOM_NAME_CHANGED,
 	MESSAGE_TYPE_SLA_CHANGE,
 	MESSAGE_TYPE_USER_ADDED,
-	MESSAGE_TYPE_USER_JOINED,
-	MESSAGE_TYPE_USER_LEFT,
+	MESSAGE_TYPE_USER_REMOVED,
+	MESSAGE_TYPE_WELCOME,
 	MESSAGE_VIDEO_CALL,
 	MESSAGE_WEBRTC_CALL,
 } from '../components/Messages/constants';
+import store from '../store';
 
 const msgTypesNotRendered = [
+	MESSAGE_TYPE_WELCOME,
+	MESSAGE_TYPE_ROOM_NAME_CHANGED,
+	MESSAGE_TYPE_USER_ADDED,
+	MESSAGE_TYPE_USER_REMOVED,
 	MESSAGE_VIDEO_CALL,
 	MESSAGE_WEBRTC_CALL,
 	MESSAGE_TYPE_LIVECHAT_NAVIGATION_HISTORY,
-	MESSAGE_TYPE_USER_ADDED,
 	MESSAGE_TYPE_COMMAND,
-	MESSAGE_TYPE_USER_JOINED,
-	MESSAGE_TYPE_USER_LEFT,
-	MESSAGE_TYPE_LIVECHAT_CLOSED,
 	MESSAGE_TYPE_PRIORITY_CHANGE,
 	MESSAGE_TYPE_SLA_CHANGE,
 ];
 
-export const canRenderMessage = ({ t }: { t: string }) => !msgTypesNotRendered.includes(t);
+export const getHiddenSystemMessages = () => {
+	const { config, iframe } = store.state;
+	const configHiddenSystemMessages = config.settings.hiddenSystemMessages || [];
+	const localHiddenSystemMessages = iframe.hiddenSystemMessages || [];
+
+	return [...configHiddenSystemMessages, ...localHiddenSystemMessages] as string[];
+};
+
+export const canRenderMessage = ({ t }: { t: string }) => {
+	const hiddenSystemMessages = getHiddenSystemMessages();
+
+	return !msgTypesNotRendered.includes(t) && !hiddenSystemMessages.includes(t);
+};

packages/livechat/src/lib/hooks.ts

@@ -244,10 +244,16 @@ const api = {
 	setParentUrl: (parentUrl: StoreState['parentUrl']) => {
 		store.setState({ parentUrl });
 	},
+
 	setGuestMetadata(metadata: StoreState['iframe']['guestMetadata']) {
 		const { iframe } = store.state;
 		store.setState({ iframe: { ...iframe, guestMetadata: metadata } });
 	},
+
+	setHiddenSystemMessages: (hiddenSystemMessages: StoreState['iframe']['hiddenSystemMessages']) => {
+		const { iframe } = store.state;
+		store.setState({ iframe: { ...iframe, hiddenSystemMessages } });
+	},
 };
 
 function onNewMessageHandler(event: MessageEvent<LivechatMessageEventData<HooksWidgetAPI>>) {

packages/livechat/src/store/index.tsx

@@ -10,6 +10,13 @@ import { parentCall } from '../lib/parentCall';
 import { createToken } from '../lib/random';
 import Store from './Store';
 
+export type LivechatHiddenSytemMessageType =
+	| 'uj' // User joined
+	| 'ul' // User left
+	| 'livechat-close' // Chat closed
+	| 'livechat-started' // Chat started
+	| 'livechat_transfer_history'; // Chat transfered
+
 export type StoreState = {
 	token: string;
 	typing: string[];
@@ -45,6 +52,7 @@ export type StoreState = {
 			showConnecting?: any;
 			limitTextLength?: any;
 			displayOfflineForm?: boolean;
+			hiddenSystemMessages?: LivechatHiddenSytemMessageType[];
 		};
 		online?: boolean;
 		departments: Department[];
@@ -73,6 +81,7 @@ export type StoreState = {
 		department?: string;
 		language?: string;
 		defaultDepartment?: string;
+		hiddenSystemMessages?: LivechatHiddenSytemMessageType[];
 	};
 	gdpr: {
 		accepted: boolean;

packages/livechat/src/widget.ts

@@ -42,6 +42,7 @@ type InitializeParams = {
 	agent: StoreState['defaultAgent'];
 	parentUrl: string;
 	setGuestMetadata: StoreState['iframe']['guestMetadata'];
+	hiddenSystemMessages: StoreState['iframe']['hiddenSystemMessages'];
 };
 
 const WIDGET_OPEN_WIDTH = 365;
@@ -75,6 +76,8 @@ export const VALID_CALLBACKS = [
 	'no-agent-online',
 ];
 
+const VALID_SYSTEM_MESSAGES = ['uj', 'ul', 'livechat-close', 'livechat-started', 'livechat_transfer_history'];
+
 const callbacks = mitt();
 
 function registerCallback(eventName: string, fn: () => unknown) {
@@ -355,6 +358,23 @@ function setGuestMetadata(metadata: StoreState['iframe']['guestMetadata']) {
 	callHook('setGuestMetadata', metadata);
 }
 
+function setHiddenSystemMessages(hidden: StoreState['iframe']['hiddenSystemMessages']) {
+	if (!Array.isArray(hidden)) {
+		throw new Error('Error: Invalid parameters. Value must be an array of strings');
+	}
+
+	const hiddenSystemMessages = hidden.filter((h) => {
+		if (VALID_SYSTEM_MESSAGES.includes(h)) {
+			return true;
+		}
+
+		console.warn(`Error: Invalid system message "${h}"`);
+		return false;
+	});
+
+	callHook('setHiddenSystemMessages', hiddenSystemMessages);
+}
+
 function initialize(initParams: Partial<InitializeParams>) {
 	for (const initKey in initParams) {
 		if (!initParams.hasOwnProperty(initKey)) {
@@ -407,6 +427,9 @@ function initialize(initParams: Partial<InitializeParams>) {
 			case 'setGuestMetadata':
 				setGuestMetadata(params as InitializeParams['setGuestMetadata']);
 				continue;
+			case 'hiddenSystemMessages':
+				setHiddenSystemMessages(params as InitializeParams['hiddenSystemMessages']);
+				continue;
 			default:
 				continue;
 		}
@@ -506,6 +529,7 @@ const livechatWidgetAPI = {
 	setParentUrl,
 	setGuestMetadata,
 	clearAllCallbacks,
+	setHiddenSystemMessages,
 
 	// callbacks
 	onChatMaximized(fn: () => void) {