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[FEATURE] Agent Session Timeout warnings #3

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dlassalle opened this issue Jun 26, 2020 · 1 comment
Open
2 tasks

[FEATURE] Agent Session Timeout warnings #3

dlassalle opened this issue Jun 26, 2020 · 1 comment

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@dlassalle
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  • Allow a configurable timeout warning for user-agent conversations
    • Inform customer with a countdown modal when their conversation is about to timeout.
    • This timeout is based on a Salesforce configuration that needs to be understood/respected by the Rocket.Chat Client.
  • When timeout is reached, salesforce will end the session
@dlassalle dlassalle changed the title [FEATURE] Session Timeout warnings [FEATURE] Agent Session Timeout warnings Jun 26, 2020
@PrajvalRaval
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Won't be possible since methods like setTimeout or setInterval is not supported by Apps Engine -> RocketChat/Rocket.Chat.Apps-engine#278

Shailesh351 pushed a commit to Shailesh351/Apps.Salesforce.LiveAgent that referenced this issue Oct 7, 2020
@dlassalle
Merge pull request RocketChat#3 from PrajvalRaval/widechat-readmme
a84d682 
Updating Readme for Widechat App Fork
@chadgoss chadgoss mentioned this issue Dec 3, 2020
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@dlassalle @PrajvalRaval