Authentication failed on sending a mail

[alihbuzaid]

I can login and receiving mails with no problem
but when I want to send a new message it gives me "Authentication failed"
in the JS console the resposne is error code Json {"Action":"SendMessage","Result":false,"ErrorCode":102,"ErrorMessage":"","Time":56}

if I goes into other webmail like virtualmin I can send mails with no problem ...

thanks,

[RainLoop]

Can you send me the RainLoop logs?

application.ini

[logs]
enable=On

[ProsperDevelopment]

I also have problems with an account that uses no encryption on the outgoing server.

Here's the log:

--- cuted ---

[ankitladhania]

I'm also getting the same error but when i remove the authentication from smtp it works fine.
But authentication is mandatory

[RainLoop]

Is this issue still relevant?

[ProsperDevelopment]

Hi!

No It started working correct after an update.

Thanks for your support.

best regards

Emmanuel Myrhede

---

Prosper Development
Hemsida: http://www.prosper.se
Epost: [email protected]
Telefon: 073-0873679
Besöksadress: Kavallerigatan 4, Landskrona
August 14 2014 9:32 PM, "RainLoop Team" wrote:

  
Is this issue still relevant? 

—

Reply to this email directly or view it on GitHub (#228 (comment)).

Â

[djibux]

I have the same issue. Sending emails randomly displays a "Authentication Failed" message.
I fix it by saving the email, opening the draft, and sending it again.

I sometimes need to do that serveral times for the same email.

[RainLoop]

I have the same issue.

Did you use the latest version?
Can you send me ([email protected]) RainLoop Webmail logs?

application.ini

[logs]
enable=On

[djibux]

Thanks. I have just sent you the log.

I'm using version 1.6.8.155 which I believe is the last.

[RainLoop]

[10:02:02.225][f1955a21] PHP[NOTICE]: 
Error: fsockopen(): unable to connect to ssl://ssl0.ovh.net:465 (Connection refused)

Your server cann't connect to SMTP (ssl://ssl0.ovh.net:465) - "Connection refused"

[djibux]

Mmmh I see, but I come the message only comes up once in a while?  As you can see it worked for the first email and works most of the time.  Also I don't have that problem with other webmail (Roundcube and Horde).

Thanks.

djib
August 15 2014 12:30 PM, "RainLoop Team" wrote:

  
 [10:02:02.225][f1955a21] PHP[NOTICE]: Error: fsockopen(): unable to connect to ssl://ssl0.ovh.net:465 (Connection refused)  

Your server cann't connect to SMTP (ssl://ssl0.ovh.net:465) - "Connection refused" 

—

Reply to this email directly or view it on GitHub (#228 (comment)).

[djibux]

This error keeps popping up randomly. If I spam click the send button, it ends up working. Is there something I can do about it?

[marti79]

Hi, I have same problem as original (Sndan) Cannot send emails, getting "Authentication failed" popup. I have last version (1.6.11.191) of RainLoop installed. I did try other webmail service it works, but I like RainLoom much more. Logs below.

--- cuted ---

[RainLoop]

Try to enable SMTP STARTTLS in domain settings.

[adrien-r]

Hi, I am experiencing the same problem when sending message using SSL/TLS (authentification failed). I have installed the last version of RainLoop on a mutualized web hosting (OVH). Sometimes I can send message, sometines not. I usually save the message (draft), close it and then open it again and then it is ok to send it.
Except this problem, RainLoop is awesome, you can be proud of your work ! Thanks.

ps: I tried to enable SMTP STARTTTLS but it does not work with my mail provider (OVH)

[djibux]

@grotesque42, I have the same provider. It might help understanding the issue. I had to stop using RainLoop because of that issue :'( and would love to come back.

[adrien-r]

@djibux Indeed, I usually use RainLoop to read/manage my email but I answer using the OVH webmail (RoundCube) which is ugly, does not support Carddav but send email without problem. Hope a solution will be found with Rainloop !

[Think-It]

Hi,

I've got the same issue. Can login/retrieves emails, but cannot send emails.

[ghost]

Hi,

Same issue, also with OVH.
Rainloop v1.7.0.204

[djibux]

Using php mail() function (beta in 1.7.2.229) is a workaround that issue.

[djibux]

The problem seems fixed for me. Maybe OVH changed its settings or there was a bug and it has been fixed.

[Think-It]

Just try with my OVH server, and still get the same error message...

[adrien-r]

It is working for me also. Good news ! @Think-It did you update your rainloop ?

[Think-It]

@grotesque42 : Yes, I've v1.8.0.251. Good, no ?

Edit : After check "Using php mail() (beta)" it's now OK.

Edit 2 : After several tests, when my receiver read the mail sent, there is it email 2 times.

Like :
From : [email protected]
To : [email protected], [email protected]

Anyone with this issue ?

[RainLoop]

Anyone with this issue ?

Yes, I have met a similar problem when using a mail function.

[adrien-r]

@Think-It I have the same version and it works but without the php mail. Here is my configuration which is working well :

[ghost]

Like @grotesque42, no more problem with SMTP in v1.8.0.251 ! Thanks !

[Think-It]

@grotesque42 : I'm using my own imap/smtp server.
I have try to set "localhost" or "mydomain.com". The "TEST" button become green each time I try it.

By the way, my config work perfectly with Thundetbird and my email app on Android. =(

[adrien-r]

@Think-It I can't help you, I am using OVH shared server... good luck.

[SimpleHomeUser]

Hi,
sorry to come back to it but I have the same problem.
Installed Rainloop on an OVH mutualized web hosting.
I have the message "Authentication failed" randomly:
Next exception 'MailSo\Smtp\Exceptions\LoginBadCredentialsException' with message '555 sorry, too many emails mail137'
This message is surprising as I don't have a limited number of email allowed and mostly because I don't send a lot of emails (4 or 5 max a day).

[Think-It]

Still got the same error too, and I have been forced to quit Rainloop software because of that...

There is a real authentication issue with some server configs (especially on OVH servers).
The Rainloop team should investigate on it.

[adrien-r]

Yes... I'm back with the same problem again....(ovh shared hosting, last version of RainLopp, failed authentification).

[caranchls]

I have same problem with this logs
SMTP[NOTICE]: exception 'MailSo\Smtp\Exceptions\LoginBadMethodException' with message 'MailSo-Smtp-Exceptions-LoginBadMethodException (SmtpClient.php ~ 264)' in /var/www/webmail/rainloop/v/1.9.3.363/app/libraries/MailSo/Smtp/SmtpClient.php:264

[vtolenti89]

I am facing the same problem above. Could we reopen the issue?