This repository has been archived by the owner on May 15, 2020. It is now read-only.
-
Notifications
You must be signed in to change notification settings - Fork 26
Getting support
othrayte edited this page Jul 6, 2011
·
2 revisions
There are multiple different ways to reports problem and bugs and to get support, the main ones are:
- Post a message in the TraktUtilities thread in the XBMC forum at http://forum.xbmc.org/showthread.php?p=832630 (Requires registration at forum)
- Submit a issue on github https://github.com/Manromen/script.TraktUtilities/issues (requires github registration)
When reporting issues and requesting support there are some basic things that will helps us identify and potentially fix any problems.
- Tell us about the system your using, what version of XBMC, what version of TraktUtilities, and what operating system.
- Try to describe the simplest situation which causes the problem
- Provide us with a copy of your XBMC debug log, REMEMBER TO REMOVE ANY PERSONAL DETAILS. This log file which is described here http://wiki.xbmc.org/index.php?title=Log_file can be found in these locations and is simply called "xbmc.log".
- OSX/ATV /Users//Library/Logs/
- Linux /home//.xbmc/temp/
- Windows %APPDATA%\XBMC\
- ATV2/iPad/iPhone /private/var/mobile/Library/Preferences/xbmc.log
NOTE: For it to be of most use please enable 'debug' in TraktUtilities settings (inside XBMC) before reproducing the problem and copying the log file.