As a former architect, I have always enjoyed the diverse expressions of human nature. I strongly believe in the values that technology and diversity bring to our daily interactions. As a Software Development Student I want to participate in creating a future where technology is common language that reaches everyone who is curious, promotes mutual understanding and tolerance and makes communities stronger. I enjoy new challenges that allow me to use my education, skills and experience towards the continuous improvent of user experiences, bringing people together has always inspire me! For a fun fact, feel free to ask me about my sustainable housing designs, including urban farming.
If you have some additional time, here are some links for projects I developed as part of the Ada curriculum:
- TheSweetness (A full working app working on a 4 people team !)
- SecondRideShare
- DeployedRideShare
- TaskList
- We had some fun with APIs!
- Hotel
- Ada Developers Academy, Student in tuition-free, full-time full-stack web development program for women and people of non-binary gender, Jan. 2019 - current
- Bellevue College, Translation and Interpretation Certification
- WAAC Virginia Tech, Architecture. Scholarship Aug 2008- Jan 2010.
- UNAM Architecture, Mexico City 2013.
- Knowledge of Java, JS, Ruby, SpringBoot, HTML & CSS, Rails, Web APIs, Test-Driven Development, familiar R and Data Analysis
- Over 8 years of Customer Service Experience
- Interpersonal communication, collaboration, team player
- Native Spanish Speaker, bicultural competence
- Excellent organizational skills, scheduling, problem solving, locating resources, self learner
- Nordstrom Technology Intern Aug 19- Current, Downtown Seattle, WA
- Currently working on developing an internal UI tool for product distribution in React with a Java/Springboot backend
- Familiarize with Agile/Spritn methodologies
- Currently adquiring knowledge in Docker, K8s and AWS
- Amazon.com Product Review Abuse Investigator, ES Sep 17- Dec 18, Downtown Seattle, WA
- Worked in partnership with Product Management and Business teams to gather requirements to implement proactive measures and work on a feedback loop to continuously improve accuracy in the Review System.
- Investigated suspicious activities and behaviors that could pose a risk to Amazon or our customers in global markets
- Identified known fraud patterns to discover new modus operandi trends and take actions to minimize risks for Spanish Speaking Market-Places
- Amazon.com Seller Support Associate S Aug 16- Sep 15, Downtown Seattle, WA
- Seller Support to Amazon Sellers in North America Region, eliminated challenges to bring sellers to our platform
- Continually built our platform and business knowledge to better serve our sellers by gathering Data to process product applications
- Effectively manage sensitive cases by identifying proper escalation paths
- Nintendo of America, Bilingual Customer Service Representative Oct 14- Feb 16, Redmond WA
- Answered-Outbound calls and e-mails to provide technical assistance to users experiencing problems with the Nintendo gaming systems
- Researched specific issues and created free-writes in Spanish for knowledge database, including prepation for product launch
- Fraud investigation, engaging in frequent verbal communication with the customers and department management.
- NeighborCare Health at Columbia City, Bilingual Patient Service Representative April- Aug 17, Columbia City WA
- Performed patient scheduling, registration processes, insurance verification, maintained account information, co-payments,and billing inquiry functions. Assisted in maintaining medical records, filing systems, and account balances, setup patient follow-up and support after delivery.
- Interpreted patient visits and Pharmacy recommendations
- Universal Language Service, Inc. Spanish Interpreter Aug 14- Jan 16 Multiple locations, WA
- Interpreting support and voluntering in multiple areas: Healthcare; Behavioral Health; Rehabilitation, Drug and Alcohol; Vocational; Protective Services, Adult and Children; Socio-Economic Benefits; Employment; Law Enforcement; General; Business, Marketing; Education and Others (Noncertified).