See the LWC Service Searcher here
LWC face a complexity of the challenges including:
- the complex emotions of stigma and fear of judgement attached to seeking help with services
- Women feeling they are wasting people's time by seeking help with LWC
- Differing experiences for users based on who answers the phone
- The need to make sure that users are getting the services that are right for them
- How to use the LWC peer support group to its fullest extent?
- The lack of data to help guide users journeys through the cente and direct LWCs services.
We focused our solution on helping women to discover the services on offer in a safe and relatable way.
LWC : Service Search
An app to help women access the right services so they can feel more in control of their lives
The aims of the solution
- To give women a safe way to see what services LWC offer
- To reassure women that they are not alone through real stories of women LWC have helped in the past
- To create a feeling of trust between the women and LWC
- To guide women to contact LWC in the way that is right for them
- To make the app sensitive, warm, and easy to use for what can be an emotional stage in our users' lives
