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Disabled “Create and move objects” scene setting blocks to open a link with link buttons on mobiles #4394

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MegaMotion opened this issue Jul 7, 2021 · 7 comments
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android bug has-repro This has been reproduced using steps in the bug ios jira-hubs P2 Address when able [QA]:Verified-fixed Label for QA to mark verified fixed issues user submitted

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@MegaMotion
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MegaMotion commented Jul 7, 2021

Description
It is very difficult if not impossible to click on "visit room" links (and possibly other open-media-button links) from a touchscreen device, notably iPhone or Android devices.

To Reproduce
Steps to reproduce the behavior:

  1. Go to this room, on a touchscreen device: https://hubs.mozilla.com/dwghAPe/accomplished-powerless-festivity/
  2. Attempt to click on a link to a breakout room.
  3. Fail

Hardware

  • Any iPhone or Android touchscreen device

Additional context
Was present before the 04/20 hubs client update, but got worse after the update.

┆Issue is synchronized with this Jira Task

@MegaMotion MegaMotion added bug needs triage For bugs that have not yet been assigned a fix priority labels Jul 7, 2021
@robinkwilson
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I reproed on my Pixel 3. It captures clicks (sometimes) on the words but not the button itself.

@robinkwilson robinkwilson added has-repro This has been reproduced using steps in the bug ios P1 Address as quickly as possible user submitted and removed needs triage For bugs that have not yet been assigned a fix priority labels Jul 7, 2021
@Softvision-GeluHaiduc
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Softvision-GeluHaiduc commented Sep 30, 2021

I have verified this issue using the latest mobile releases of Firefox and Chrome on an Android 11 device.
While verifying using the room from the above steps the issue reproduces, creating a new room with the same scene worked and the issue did not reproduce anymore.
After further investigation, I noticed that if the “Create and move objects” setting from room settings is disabled the issue is reproducible again for other users than the room creator, on mobile, waypoints don't work either.

@takahirox takahirox added mobile and removed ios labels Oct 1, 2021
@Softvision-RemusDranca
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I have the same behavior on Iphone SE2 (iOS 15) with Safari as described by @Softvision-GeluHaiduc .

@takahirox takahirox added P2 Address when able P3 Backlog and removed P1 Address as quickly as possible labels Oct 4, 2021
@takahirox takahirox changed the title Open media button links can't be clicked from touchscreen devices. Disabled “Create and move objects” scene setting blocks to open a link with link buttons on mobiles Oct 4, 2021
@takahirox
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Thanks for the report. I confirmed I can reproduce the problem on my mobiles and changed the issue subject to clarify.

@takahirox
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Sounds like the same issue as #3242

@takahirox takahirox removed the P3 Backlog label Oct 11, 2021
@takahirox
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Should be fixed by #4740

@Softvision-RemusDranca
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I have verified the issue and it's no longer reproducible. The links and waypoints are now working while the “Create and move objects” setting is disabled.
Tested on Windows 10 using Chrome(94) and Firefox(93), macOS(Big Sur 11.6) using Safari(15.0), iOS (15.0.1) with Safari Android (11) using Chrome(94) and Firefox(92.1.1).

@Softvision-RemusDranca Softvision-RemusDranca added the [QA]:Verified-fixed Label for QA to mark verified fixed issues label Oct 15, 2021
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Labels
android bug has-repro This has been reproduced using steps in the bug ios jira-hubs P2 Address when able [QA]:Verified-fixed Label for QA to mark verified fixed issues user submitted
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