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Disabling 'Create and move objects' in room settings prevents mobile users from interacting with media #3242

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dprado75 opened this issue Oct 28, 2020 · 4 comments
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android bug ios jira-hubs P2 Address when able [QA]:Verified-fixed Label for QA to mark verified fixed issues

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@dprado75
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dprado75 commented Oct 28, 2020

Description
Hubs mobile support is limited due to many factores like OS and model. The present behavior for links and media over mobile phones is confusing for both users and creators and, is not the same behavior over desktop or VR (tested using Firefox Reality + Quest).

To Reproduce
Steps to reproduce the behavior:

  1. Go to Spoke
  2. Create a new Spoke Project. Add a video (default video will do it) and a link to another room.
  3. Publish it as a new scene
  4. Open a new room with the new scene
  5. Test the video controls and room link using a Computer.
  6. Test the video controls and room link using a mobile phone.
  7. User should be able to play/pause the video, skip it or change its volume and open the link.
  8. Go to Room Settings and disable "Create and move objects" in Room Member Permissions
  9. Repeat steps 5 and 6. Mobile phone will not allow the users to control the media or use the link.

Expected behavior
The above steps demonstrates how the sames features do not work as expect using mobile devices.
It should either have another permission setting for "Enable guest interaction and navigation" (which seems more reasonable) or implement the same behaviour on Desktop devices.

Hardware

  • Device: phone
  • OS: Android / iOS
  • Browser: Chrome / Safari

Additional context
For developers working on a custom client, a workaround might be hiding the "spawn / create" element in the top menu UI.

┆Issue is synchronized with this Jira Task

@dprado75 dprado75 added bug needs triage For bugs that have not yet been assigned a fix priority labels Oct 28, 2020
@misslivirose
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Hey @dprado75 , this looks like a duplicate of #2163 - basically, this happens because the phone browser treats the link as a popup and blocks it. Can you try the workaround in there?

@dprado75
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Hey @dprado75 , this looks like a duplicate of #2163 - basically, this happens because the phone browser treats the link as a popup and blocks it. Can you try the workaround in there?

Hi Liv, thanks!

It's not browser related, it's by design. Please see the whole steps to reproduce as it doesn't involve anything other than changing the room's setting for the links to work on mobile. As you pointed in ticket #2163 there's a comment by jessicasymons https://github.com/mozilla/hubs/issues/2163#issuecomment-703541886 but it wasn't detailed and since this has been confusing for so long I think it needs to be reviewed. If not, I hope this post will help in the future for users with the same issues.
See tickets:
#2163
#3066
#2523
#2098

I've selected a few messages over the Discord server (but there are many more):
https://discordapp.com/channels/498741086295031808/535638855643299840/750358284690653267
https://discordapp.com/channels/498741086295031808/535638724785078292/749191333645647902
https://discordapp.com/channels/498741086295031808/715710114438447114/725639138749054997

@misslivirose misslivirose changed the title Hub links and media not working on Android/iOS Disabling 'Create and move objects' in room settings prevents mobile users from interacting with media Nov 10, 2020
@brianpeiris brianpeiris added P1 Address as quickly as possible and removed needs triage For bugs that have not yet been assigned a fix priority labels Jun 15, 2021
@takahirox takahirox added ios android P2 Address when able P3 Backlog and removed P1 Address as quickly as possible labels Oct 5, 2021
@takahirox takahirox removed the P3 Backlog label Oct 11, 2021
@takahirox
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Should be fixed by #4740

@Softvision-RemusDranca
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I have verified the issue and it's no longer reproducible. The links and waypoints are now working while the “Create and move objects” setting is disabled.
Tested on Windows 10 using Chrome(94) and Firefox(93), macOS(Big Sur 11.6) using Safari(15.0), iOS (15.0.1) with Safari Android (11) using Chrome(94) and Firefox(92.1.1).

@Softvision-RemusDranca Softvision-RemusDranca added the [QA]:Verified-fixed Label for QA to mark verified fixed issues label Oct 15, 2021
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