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Update EYOC help doc and add new pages #26355

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merged 12 commits into from
Sep 1, 2023
26 changes: 26 additions & 0 deletions docs/articles/other/Expensify-Chat-For-Admins.md
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---
title: Expensify Chat for Admins
description: Best Practices for Admins settings up Expensify Chat
---

## Overview
Expensify Chat is an incredible way to build a community and foster long-term relationships between event producers and attendees, or attendees with each other. Admins are a huge factor in the success of the connections built in Expensify Chat during the events, as they are generally the drivers of the conference schedule, and help ensure safety and respect is upheld by all attendees both on and offline.

## Getting Started
We’ve rounded up some resources to get you set up on Expensify Chat and ready to start connecting with your session attendees:
- [How to get set up and start using Expensify Chat](https://help.expensify.com/articles/other/Everything-About-Chat#how-to-use-chat-in-expensify)
- [How to format text in Expensify Chat](https://help.expensify.com/articles/other/Everything-About-Chat#how-to-format-text)
- [How to flag content and/or users for moderation](https://help.expensify.com/articles/other/Everything-About-Chat#flagging-content-as-offensive)

## Admin Best Practices
In order to get the most out of Expensify Chat, we created a list of best practices for admins to review in order to use the tool to its fullest capabilities.

**During the conference:**
- At a minimum, send 3 announcements throughout the day to create awareness of any sessions, activations, contests, or parties you want to promote.
- Communicate with the Expensify Team in the #admins room if you see anything you have questions about or are unsure of to make sure we’re resolving issues together ASAP.
- As an admin, It’s up to you to help keep your conference community safe and respectful. [Flag any content for moderation](https://help.expensify.com/articles/other/Everything-About-Chat#flagging-content-as-offensive) that does not fit your culture and values to keep chatrooms a positive experience for everyone involved.

**After the conference:**
- The rooms will all stay open after the conference ends, so encourage speakers to keep engaging as long as the conversation is going in their session room.
- Continue sharing photos and videos from the event or anything fun in #social as part of a wrap up for everyone.
- Use the #announce room to give attendees a sneak preview of your next event.
35 changes: 35 additions & 0 deletions docs/articles/other/Expensify-Chat-For-Conference-Attendees.md
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---
title: Expensify Chat for Conference Attendees
description: Best Practices for Conference Attendees
---

## Overview
Expensify Chat is the best way to meet and network with other event attendees. No more hunting down your contacts by walking the floor or trying to find someone in crowds at a party. Instead, you can use Expensify Chat to network and collaborate with others throughout the conference.

To help get you set up for a great event, we’ve created a guide to help you get the most out of using Expensify Chat at the event you’re attending.

## Getting Started
We’ve rounded up some resources to get you set up on Expensify Chat and ready to start connecting with your fellow attendees:

- [How to get set up and start using Expensify Chat](https://help.expensify.com/articles/other/Everything-About-Chat#how-to-use-chat-in-expensify)
- [How to format text in Expensify Chat](https://help.expensify.com/articles/other/Everything-About-Chat#how-to-format-text)
- [How to flag content and/or users for moderation](https://help.expensify.com/articles/other/Everything-About-Chat#flagging-content-as-offensive)

## Chat Best Practices
To get the most out of your experience at your conference and engage people in a meaningful conversation that will fulfill your goals instead of turning people off, here are some tips on what to do and not to do as an event attendee using Expensify Chat:

**Do:**
- Chat about non-business topics like where the best coffee is around the event, what great lunch options are available, or where the parties are happening that night!
- Share pictures of your travel before the event to hype everyone up, during the event if you met that person you’ve been meaning to see for years, or a fun pic from a party.
- Try to create fun groups with your fellow attendees around common interests like touring a local sight, going for a morning run, or trying a famous restaurant.

**Don't:**
- Pitch your services in public rooms like #social or speaking session rooms.
- Start a first message with a stranger with a sales pitch.
- Discuss controversial topics such as politics, religion, or anything you wouldn’t say on a first date.
- In general just remember that you are still here for business, your profile is public, and you’re representing yourself & company, so do not say anything you wouldn’t feel comfortable sharing in a business setting.

**Pro-Tips:**
Get active in Chat early and often by having real conversations around thought leadership or non-business discussions to stand out from the crowd! Also if you’re in a session and are afraid to ask a question, just ask in the chat room to make sure you can discuss it with the speaker after the session ends.

By following these tips you’ll ensure that your messages will not be [flagged for moderation](https://help.expensify.com/articles/other/Everything-About-Chat#flagging-content-as-offensive) and you will not mess it up for the rest of us.
39 changes: 39 additions & 0 deletions docs/articles/other/Expensify-Chat-For-Conference-Speakers.md
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---
title: Expensify Chat for Conference Speakers
description: Best Practices for Conference Speakers
---

## Overview
Are you a speaker at an event? Great! We're delighted to provide you with an extraordinary opportunity to connect with your session attendees using Expensify Chat — before, during, and after the event. Expensify Chat offers a powerful platform for introducing yourself and your topic, fostering engaging discussions about your presentation, and maintaining the conversation with attendees even after your session is over.

## Getting Started
We’ve rounded up some resources to get you set up on Expensify Chat and ready to start connecting with your session attendees:

- [How to get set up and start using Expensify Chat](https://help.expensify.com/articles/other/Everything-About-Chat#how-to-use-chat-in-expensify)
- [How to format text in Expensify Chat](https://help.expensify.com/articles/other/Everything-About-Chat#how-to-format-text)
- [How to flag content and/or users for moderation](https://help.expensify.com/articles/other/Everything-About-Chat#flagging-content-as-offensive)

## Setting Up a Chatroom for Your Session: Checklist
To make the most of Expensify Chat for your session, here's a handy checklist:
- Confirm that your session has an Expensify Chat room, and have the URL link ready to share with attendees in advance.
- You can find the link by clicking on the avatar for your chatroom > “Share Code” > “Copy URL to dashboard”
- Join the chat room as soon as it's ready to begin engaging with your audience right from the start.
- Consider having a session moderator with you on the day to assist with questions and discussions while you're presenting.
- Include the QR code for your session's chat room in your presentation slides. Displaying it prominently on every slide ensures that attendees can easily join the chat throughout your presentation.

## Tips to Enhance Engagement Around Your Session
By following these steps and utilizing Expensify Chat, you can elevate your session to promote valuable interactions with your audience, and leave a lasting impact beyond the conference. We can't wait to see your sessions thrive with the power of Expensify Chat!

**Before the event:**
- Share your session's QR code or URL on your social media platforms, your website or other platforms to encourage attendees to join the conversation early on.
- Encourage attendees to ask questions in the chat room before the event, enabling you to tailor your session and address their specific interests.

**During the event:**
- Keep your QR code readily available during the conference by saving it as a photo on your phone or setting it as your locked screen image. This way, you can easily share it with others you meet.
- Guide your audience back to the QR code and encourage them to ask questions, fostering interactive discussions.

**After the event:**
- Continue engaging with attendees by responding to their questions and comments, helping you expand your audience and sustain interest.
- Share your presentation slides after the event as well as any photos from your session, allowing attendees to review and share your content with their networks if they want to.

If you have any questions on how Expensify Chat works, head to our guide [here](https://help.expensify.com/articles/other/Everything-About-Chat).
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