[$250] QBO Desktop – Missing message in admins room after a failed connection

[lanitochka17]

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Version Number: 9.0.49-0
Reproducible in staging?: Y
Reproducible in production?: Y
If this was caught during regression testing, add the test name, ID and link from TestRail: N/A
Email or phone of affected tester (no customers): [email protected]
Issue reported by: Applause - Internal Team

Issue found when executing PR #50045

Action Performed:

1. ND: Navigate to https://staging.new.expensify.com/
2. ND: Log in with a new Gmail account
3. ND: Create a workspace
4. ND: Navigate to OD by clicking on Account settings - Domains
5. OD: Navigate to Settings - Workspaces - "Created workspace name" - Connections
6. OD: Upgrade the WS to Collect with the lock icon next to "QuickBooks Desktop"
7. OD: Click on QuickBooks Desktop - Connect to QuickBooks Desktop - Connect to QuickBooks Desktop
8. OD: Attempt to connect to QuickBooks Desktop (the connection will fail)
9. ND: Navigate to the #admins room

Expected Result:

"Failed to sync with QuickBooks Desktop" message shows

Actual Result:

Missing message in #admins room

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

Bug6635538_1729014956443.QBO_D.mp4

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Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~021846685325712658805
• Upwork Job ID: 1846685325712658805
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• Automatic offers:
• rojiphil | Reviewer | 104486913

Issue Owner

Current Issue Owner: @rojiphil

[melvin-bot]

Triggered auto assignment to @slafortune (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[lanitochka17]

@slafortune FYI I haven't added the External label as I wasn't 100% sure about this issue. Please take a look and add the label if you agree it's a bug and can be handled by external contributors

[lanitochka17]

We think that this bug might be related to #wave-collect - Release 1

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~021846685325712658805

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @rojiphil (External)

[Anaslancer]

It works fine on my side.

[melvin-bot]

📣 @Anaslancer! 📣
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Please follow these steps:

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[waterim]

Hello, Im Artem from Callstack and would like to help with this issue!

[melvin-bot]

📣 @rojiphil 🎉 An offer has been automatically sent to your Upwork account for the Reviewer role 🎉 Thanks for contributing to the Expensify app!

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[waterim]

Tried to reproduce it with different accounts, new accounts, but not luck to reproduce.

8mb.video.compressor.4.mp4

Video.Compressor.mp4

@lanitochka17 Can you please check these recordings, maybe I missed something, but from my side everything works fine

And can you retest please if everything is correct with my recordings

[melvin-bot]

@rojiphil, @slafortune, @waterim Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!

[slafortune]

Added the retest tag too

[melvin-bot]

@rojiphil, @slafortune, @waterim Eep! 4 days overdue now. Issues have feelings too...

[melvin-bot]

@rojiphil, @slafortune, @waterim Now this issue is 8 days overdue. Are you sure this should be a Daily? Feel free to change it!

[melvin-bot]

@rojiphil @slafortune @waterim this issue was created 2 weeks ago. Are we close to approving a proposal? If not, what's blocking us from getting this issue assigned? Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!

[mvtglobally]

Issue not reproducible during KI retests. (First week)

[melvin-bot]

@rojiphil, @slafortune, @waterim 10 days overdue. Is anyone even seeing these? Hello?

[slafortune]

Updated to weekly - one more test and we'll close

[rojiphil]

Updated to weekly - one more test and we'll close

@slafortune We are at the end of the second week now and I think we can close this issue as it is not reproducible as mentioned here.

[mvtglobally]

Issue not reproducible during KI retests. (Second week)

[rojiphil]

@garrettmknight @slafortune Let us close this issue as it is not reproducible for the second week and also as mentioned here.

[melvin-bot]

@rojiphil @slafortune @waterim this issue is now 4 weeks old, please consider:

• Finding a contributor to fix the bug
• Closing the issue if BZ has been unable to add the issue to a VIP or Wave project
• If you have any questions, don't hesitate to start a discussion in #expensify-open-source

Thanks!

[mvtglobally]

Issue not reproducible during KI retests. (Third week)