DSB Item - CX Guidelines

[CDR-CX-Stream]

As per rule 4.10(1)(a)(ii), 4.20D(a)(ii), and 4.22(b), ADRs, CDR Representatives, and DHs must have regard to the DSB's Consumer Experience Guidelines when developing consent model designs.

The CX Guidelines demonstrate optional examples for how to implement key CDR requirements, including rules, standards, and privacy safeguards. These typically take the form of annotated wireframes and prototypes, but also include:

• a CX Checklist, which provides a a complete list of items referenced in the CX Guidelines, to assist participants with implementation and compliance discovery
• open source assets, which include version-controlled Figma files, complete with annotations, working prototypes, and focus order notes to assist with WCAG Success Criterion, along with a proof of concept coded prototype using a Single Page Application with React JS
• CX metrics to aid participants with the measurement of consent quality, comprehension, and characteristics
• other research related information to share insights relating to participant demographics and CDR behavioural archetypes

This quarter, the DSB will be progressing CX guidelines related to:

• Consent Review and operational enhancements to support new rules and standards, which are being consulted on via CR674
• a new data language section page
• Enhancing CDR Adoption: Streamlining Account Selection and Improving Data Transparency standards-maintenance#659
• Recognition of corrected data in DH Dashboard standards-maintenance#563
• Withdrawal of a SUI by an Account Holder leaving an "Empty" Authorisation standards-maintenance#557

CX Guidelines are typically driven by rules and standards developments, but also based on community requests via the CDR zendesk or as a standards-maintenance change request.