Changes all cases under Article A (BadID) to Article B (ArticleID) (OSIsoft via Salesforce)
Prevent User from going AFK (OSIsoft via In-house Systems)
Automatically change work status based on Outlook Activity + End of Day settings (EOS) (OSIsoft via In-house Systems)
Edit In-house Emails (OSIsoft via Salesforce)
Send In-house Emails (OSIsoft via Salesforce)
Add Custom Button to In-House Cases (OSIsoft via Salesforce)
Bulk Closes NOC Cases (24/7 maintenance sometimes required closing out 10+ cases at a time) (OSIsoft via Salesforce)
Remove NOC "Closed" Button to prevent other Engineers from throwing NOC cases into the void (OSIsoft via Salesforce)
Automatically views the case-description for incoming OMNI cases (OSIsoft via Salesforce) (https://trailhead.salesforce.com/content/learn/modules/omni-channel-readiness-and-digital-engagement/defining-omni-channel)
Automatically takes any OMNI cases that match certain criteria. This allows engineers to pick up more work, even when taking a 5min water break. (OSIsoft via Salesforce)
Calculates how much time a certain OMNI/NOC case will reset the engineer to (Includes 1st and 2nd tier support levels) (OSIsoft via Salesforce)
Re-direct Salesforce (OSIsoft via Salesforce)
Redirects all clicked links from external docs to internal docs (Engineers cannot view customer links, Customers cannot view Internal Links: So this saved hours of time for most people) (OSIsoft via Salesforce)
Adds Documents Link on Product pages for VERY quick reference material (OSIsoft via Salesforce)
Grabs EOS, Staleness, and Case load to log patterns in the queue
Spoof Rewards Page for Local Shops
Completely overhaul Saleforce's upload Images process. Allows user to CTRL-V pictures directly into most text boxes (OSIsoft via Salesforce)
Send out Default NOC emails for basic issues (OSIsoft via Salesforce)
Customizeable sliders for internal queue pages (Allowed users to use vertical monitors or weird aspect resolutions for custom monitors) (OSIsoft via Internal)
