FAQ

Q: My Cameras show "No Response" but the thumbnails work properly. What should I do?

A: The most common reason for this issue is either FFmpeg is not installed or the device running Homebridge is unable to open ports on your network. Try these common fixes for the "No Response" issue:

• General
  • In the UI, go to Homebridge Settings > Network Interfaces and ensure that the correct interface is selected.
• Windows
  • Ensure Windows firewall is not blocking Homebridge from accessing any ports.
• Mac OS
  • Ensure that the device requesting a stream is not the device running Homebridge (i.e. don't try to stream from the Mac Home app while running Homebridge on the same Mac).
• Docker
  • Ensure your Docker container is running in "HOST" mode.
  • Ensure FFmpeg is installed inside the container.

Q: How do I enable motion detection alerts?

A: Open the camera feed and press the settings gear in the top left. Select notifications and enable "Notifications on this device".

Q: Why is the stream slow/lagging/skipping?

A: Your device running Homebridge must encode the stream into a format that iOS can recognize. This requires significant processing power for devices such as a Raspberry Pi.

Q: I'm getting a 4XX/5XX error code. What should I do?

A: Check the Error Codes page to see how to resolve various error codes.

Q: Why are my notifications 10 seconds behind?

A: By default, the plugin polls for notifications every 10 seconds. You can try changing alertCheckRate to a lower value, but this may cause Nest to throw errors.

Q: Why are my Person and Sound notifications not working?

A: In order for these to work, you must have either an IQ camera or a Nest Aware subscription.

Q: Why are my sensors/switches doubled?

A: Delete the camera in cache (Homebridge Settings) and restart homebridge.

Q: Why am I only receiving motion alerts and not person and sound alerts?

A: HomKit only has motion sensors (which is what person and sound events use). This is why the notification only says "motion".