iDeal payment method not available for subscription product (with WooCommerce Subscriptions extension) #3546
Comments
haszari
changed the title
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@aprea (current porter) – Can you take a look at this and confirm what the expected behaviour is? I.e. what methods should be available for subscription products (with the subscriptions extension active). |
haszari
changed the title
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I can see the iDEAL payment method has an This means we're not able to retrieve/store a payment token for the order: woocommerce-payments/includes/payment-methods/class-upe-payment-gateway.php Lines 442 to 450 in a2cfe06 I believe this is a prerequisite for processing subscription renewals through the WooCommerce Subscriptions extension. cc @james-allan does this sound correct? |
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Yeah that sounds right to me. There's a number of functions that indicate that non-reusable payment methods cannot be used to purchase subscriptions. For example |
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From what I can see about iDeal though is that it should work with subscriptions but needs be converted to SEPA. So we might want to tag someone more familiar with the UPE to see if this is intended or not. |
naman03malhotra
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category: core
vbelolapotkov
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the
needs prioritisation
This was very strange when we read it at first, but I see at https://stripe.com/docs/payments/ideal/set-up-payment that if you have both LPMs enabled, you can accept a first payment through iDeal, but then use the saved payment method for SEPA payments. It might be a bit complicated to add the necessary functionality to suggest enabling SEPA when iDeal and Subscriptions are already enabled, as well as the functionality needed to share the payment method between gateways. The complicated part is that not even Stripe seems to describe how to handle this with UPE, or at least I don't see it. Have you seen any other requests for this? That might help us determine the priority of the issue. |
naman03malhotra
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the
priority: low
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This is an issue affecting all the other payment methods supported by WooCommerce Payments aside from Credit/debit card payments It's quite the situation for European merchants where those payment options are the popular options in their country/region Most recent report - 35703400-hc Seems like the same issue here - #2398 |
haszari
added
the
component: wc subscriptions integration
Thanks for that insight @Luminus – I was not clear on how important these other payment methods are, and in particular, for subscriptions. Switching the priority of this issue and #3776 to high so we can take a look and see what's practical here. cc @thenbrent – How important is non-card / alternative payment methods for subscriptions (when integrating with WC Subscriptions paid extension)? |
haszari
added
priority: high
Based on the payment volume we see through iDeal and other non-card payment methods, adding WC Pay Subscriptions support for these payment methods is not a priority right now. For anyone in need of this support, please request or vote on the idea here to help encourage its prioritization: https://woocommerce.com/feature-requests/woocommerce-payments/ There is another aspect to Will's original report that we should address more immediately though:
It should be clearly communicated that some payment methods do not support Subscriptions. For example, in the standard WooCommerce > Settings > Payments screen, this is communicated with the the Automatic Recurring Payments column:
This communication gap is a higher priority and more urgent issue. |
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Thanks @thenbrent – great insight! I've logged a separate issue for specifically that problem (that we can prioritise), feel free to add info or tweak. |
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Can we also check on Bancontact and Sofort since we've mentioned they are supported here: https://woocommerce.com/document/payments/faq/subscriptions/ |
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5497780-zen : Merchant unable to see IDeal method. |
That doc should clarify that SEPA support is for the WooCommerce Subscriptions extension only (it looks like that section of the docs was added before WC Pay Subscriptions was readily available). I've updated the doc to reflect that and explicitly mention that only card payments are supported by WC Pay Subscriptions now so this is clear in the docs. FYI @darcie as you added the section on SEPA originally (which is super helpful) and @aheckler as the WC Pay docs owner now in case you want to refine what is included there further now. |
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IMHO the whole "Compatibility With Additional Payment Methods" section should probably live in this doc instead: https://woocommerce.com/document/payments/subscriptions/comparison/ ... which is the comparison doc for WC Pay subs vs. the standalone Subs extension. The doc we're referring to here, which is: https://woocommerce.com/document/payments/faq/subscriptions/ ... should be a bit simpler I think and just answer the question "Does WooCommerce Payments support Subscriptions and recurring payments?" without getting into the details too much (leaving that for the comparison doc). For now, things are more or less OK and accurate, so I won't make that change now, but it's on my list. One thing we might look into from a merchant experience angle @thenbrent would be a modal or something that warns merchants who A) have some LPMs enabled, and B) then enable WC Pay's subscriptions feature. It could look similar to the modal shown when disabling UPE:
... but instead explain how enabling LPMs and subscriptions at the same time might not product the results they expect, since of course subs are only available for card payments atm. |
That's a good approach. It is also already covered there and has always been, though in less detail than has since been added to the compatibility doc.
There is no step to enable WC Pay Subscriptions - it's available by default and can be disabled if necessary. Enabling the feature is effectively done by creating a subscription product. We could show a warning after that if APMs are enabled and we see more feedback on this issue (I suspect now that we've seen the docs were incorrectly stating APMs were compatible, now that is addressed we may see less reports of this). |
Ahh OK, my mistake then! 🤦 I thought it had to be enabled first under Payments → Settings → Advanced Settings, but it must be on by default. Agree with playing the "wait and see" game for now, given that the docs are corrected. cc @csmcneill as something to keep an eye on going forward. (Context: we've gotten some feedback in this issue that some merchants expect to be able to use iDeal and other local payment methods for WC Pay's built-in subscriptions functionality. Of course, the fact is that it's limited to just card payments at the moment, but because of incorrect info in our docs, merchants were led to believe iDeal, etc. should work. The docs have been corrected, so we want to see if instances of this confusion go away / are reduced now.) |
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Thanks @thenbrent @aheckler for improving the documentation about APMs and subscriptions. 🙌 Now that this is clearly documented, is there any follow up or fixes needed? If not maybe we can close this issue. @WillBrubaker (reporter) what do you think? |
The communication gap still needs to be addressed in-product, but now that is being tracked separately (#4616) this issue can be closed as support for APMs will be prioritized separately against other features. |
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I see no need to keep it open |
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Looks like we're agreed – closing. Reopen with details if this is still an issue we need to fix. |
Describe the bug
In 4617511-zen the user reports that while iDeal is enabled, it is not being displayed at checkout..
To Reproduce
Screenshots
Expected behavior
Lacking any information to tell me otherwise, I expect that iDeal would be available.
Desktop (please complete the following information):
Smartphone (please complete the following information):
Additional context
WordPress address (URL): https://www.esaresearchinstitute.com
Site address (URL): https://www.esaresearchinstitute.com
WC Version: 6.0.0
REST API Version: ✔ 6.0.0
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WP Multisite: –
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staging_4RT_tve_leads_split_test_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
staging_4RT_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
staging_4RT_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
staging_4RT_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
staging_4RT_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
staging_4RT_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
staging_4RT_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
staging_4RT_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
staging_4RT_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
staging_4RT_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
staging_4RT_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
staging_4RT_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
staging_4RT_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
staging_4RT_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
staging_4RT_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
staging_4RT_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
staging_4RT_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
staging_4RT_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
staging_4RT_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
staging_4RT_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
staging_4RT_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
staging_4RT_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
staging_4RT_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
staging_4RT_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
staging_4RT_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
staging_4RT_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
staging_4RT_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
staging_4RT_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
staging_4RT_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
staging_4RT_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
staging_4RT_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Post Type Counts
_tcb_form_settings: 6
attachment: 30
mailpoet_page: 1
nav_menu_item: 6
page: 19
post: 3
postman_sent_mail: 212
product: 4
revision: 34
shop_order: 21
shop_subscription: 2
tcb_content_template: 24
tcb_lightbox: 2
tcb_symbol: 19
thrive_demo_page: 1
thrive_demo_post: 1
thrive_layout: 15
thrive_section: 2
thrive_template: 32
thrive_typography: 3
tva_chapter: 1
tva_course_overview: 9
tva_course_type: 1
tva_lesson: 26
tva_module: 4
tva-acc-restriction: 2
tve_form_type: 1
tve_lead_group: 1
tve_notifications: 1
yaymail_template: 11
Security
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔
Active Plugins (27)
All in One SEO: by All in One SEO Team – 4.1.5.3
Bluehost: by Bluehost – 2.8.5
Classic Editor: by WordPress Contributors – 1.6.2
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.3.0
Google Listings and Ads: by WooCommerce – 1.9.0
Jetpack: by Automattic – 10.4
Mailchimp for WooCommerce: by Mailchimp – 2.5.4
MailPoet 3 (New): by MailPoet – 3.75.1
OptinMonster: by OptinMonster Team – 2.6.9
Post SMTP: by Yehuda Hassine – 2.0.23
Thrive Apprentice: by Thrive Themes – 3.3.2
Thrive Leads: by Thrive Themes – 3.3.2
Thrive Product Manager: by Thrive Themes – 1.2.7
Thrive Architect: by Thrive Themes – 3.5.2
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.66
Direct Checkout for WooCommerce: by QuadLayers – 2.5.7
WooCommerce EU VAT Number: by WooCommerce – 2.4.1
WooCommerce Stripe Gateway: by WooCommerce – 5.9.0
WooCommerce Payments: by Automattic – 3.4.0
WooCommerce PayPal Payments: by WooCommerce – 1.6.3
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.11.1
WooCommerce Shipping & Tax: by WooCommerce – 1.25.20
WooCommerce Subscriptions: by WooCommerce – 3.1.6
WooCommerce: by Automattic – 6.0.0
WPForms Lite: by WPForms – 1.7.1.2
YayMail - WooCommerce Email Customizer: by YayCommerce – 2.7.8
YaySMTP - Simple WP SMTP Mail: by YayCommerce – 2.0.1
Inactive Plugins (4)
Akismet Anti-Spam: by Automattic – 4.2.1
Creative Mail by Constant Contact: by Constant Contact – 1.4.8
Hello Dolly: by Matt Mullenweg – 1.7.2
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
Dropin Plugins (2)
db-error.php: db-error.php
maintenance.php: maintenance.php
Must Use Plugins (1)
Endurance Page Cache: by Mike Hansen – 2.1.2
Settings
API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: ✔
WC Pages
Shop base: #5 - /shop/
Cart: #6 - /cart/
Checkout: #7 - /checkout/
My account: #8 - /my-account/
Terms and conditions: #184 - /terms-conditions/
Theme
Name: Thrive Theme Builder
Version: 3.3.2
Author URL:
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔
Templates
Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
Overrides: –
Subscriptions
WCS_DEBUG: ✔ No
Subscriptions Mode: ✔ Live
Subscriptions Live URL: https://www.esaresearchinstitute.com
Subscription Statuses: wc-active: 1
wc-pending: 1
WooCommerce Account Connected: ✔ Yes
Active Product Key: ✔ Yes
Report Cache Enabled: ✔ Yes
Cache Update Failures: ✔ 0 failure
Store Setup
Country / State: Netherlands
Subscriptions by Payment Gateway
Stripe: wc-active: 1
wc-pending: 1
Payment Gateway Support
WooCommerce Payments: products
refunds
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions
tokenization
add_payment_method
Stripe: products
refunds
tokenization
add_payment_method
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions
PayPal: refunds
products
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions
WooCommerce PayPal Payments
Onboarded: ✔
Shop country code: NL
WooCommerce currency supported: ✔
PayPal card processing available in country: –
Pay Later messaging available in country: –
Webhook status: –
Vault enabled: ✔
Logging enabled: ✔
Reference Transactions: –
Used PayPal Checkout plugin: ✔
WooCommerce Payments
Version: 3.4.0
Connected to WPCOM: Yes
Blog ID: 197300738
Account ID: acct_1Jcn752HTU9NtZN8
Action Scheduler
Canceled: 5
Oldest: 2021-11-30 16:39:46 +0000
Newest: 2021-12-03 06:29:46 +0000
Complete: 520
Oldest: 2021-11-17 16:13:47 +0000
Newest: 2021-12-16 09:22:31 +0000
Pending: 10
Oldest: 2021-12-16 09:37:31 +0000
Newest: 2022-01-12 05:24:06 +0000
Status report information
Generated at: 2021-12-16 09:27:44 +00:00
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