Merge pull request #950 from Automattic/update/direct-to-forums

Direct free users to support forums
Automattic · May 12, 2023 · 1684a2d · 1684a2d
2 parents f45f1ad + 70d764d
commit 1684a2d
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diff --git a/CHANGELOG.md b/CHANGELOG.md
@@ -4,6 +4,10 @@
     *   Added the ability to see ratings for podcasts
         ([#951](https://github.com/Automattic/pocket-casts-android/pull/951)).
 
+*   Updates
+    *   Link users to support forum from within the app
+        ([#950](https://github.com/Automattic/pocket-casts-android/pull/950)).
+
 7.38
 -----
 *   Updates:

diff --git a/...s/features/settings/src/main/java/au/com/shiftyjelly/pocketcasts/settings/HelpFragment.kt b/...s/features/settings/src/main/java/au/com/shiftyjelly/pocketcasts/settings/HelpFragment.kt
@@ -14,13 +14,18 @@ import android.webkit.WebResourceRequest
 import android.webkit.WebView
 import android.webkit.WebViewClient
 import android.widget.Button
+import androidx.appcompat.app.AlertDialog
 import androidx.appcompat.widget.Toolbar
 import androidx.core.view.isVisible
 import androidx.fragment.app.Fragment
 import androidx.fragment.app.viewModels
 import androidx.lifecycle.lifecycleScope
+import au.com.shiftyjelly.pocketcasts.analytics.AnalyticsEvent
+import au.com.shiftyjelly.pocketcasts.analytics.AnalyticsTrackerWrapper
 import au.com.shiftyjelly.pocketcasts.analytics.FirebaseAnalyticsTracker
+import au.com.shiftyjelly.pocketcasts.models.to.SubscriptionStatus
 import au.com.shiftyjelly.pocketcasts.preferences.Settings
+import au.com.shiftyjelly.pocketcasts.repositories.subscription.SubscriptionManager
 import au.com.shiftyjelly.pocketcasts.repositories.support.Support
 import au.com.shiftyjelly.pocketcasts.settings.status.StatusFragment
 import au.com.shiftyjelly.pocketcasts.settings.viewmodel.HelpViewModel
@@ -42,9 +47,11 @@ import au.com.shiftyjelly.pocketcasts.views.R as VR
 @AndroidEntryPoint
 class HelpFragment : Fragment(), HasBackstack, Toolbar.OnMenuItemClickListener {
 
+    @Inject lateinit var analyticsTracker: AnalyticsTrackerWrapper
     @Inject lateinit var settings: Settings
-    @Inject lateinit var theme: Theme
+    @Inject lateinit var subscriptionManager: SubscriptionManager
     @Inject lateinit var support: Support
+    @Inject lateinit var theme: Theme
 
     val viewModel by viewModels<HelpViewModel>()
 
@@ -98,7 +105,9 @@ class HelpFragment : Fragment(), HasBackstack, Toolbar.OnMenuItemClickListener {
         loadingView = view.findViewById(VR.id.progress_circle)
         layoutError = view.findViewById(VR.id.layoutLoadingError)
 
-        view.findViewById<Button>(VR.id.btnContactSupport).setOnClickListener { sendSupportEmail() }
+        view.findViewById<Button>(VR.id.btnContactSupport).setOnClickListener {
+            contactSupport()
+        }
 
         return view
     }
@@ -148,7 +157,9 @@ class HelpFragment : Fragment(), HasBackstack, Toolbar.OnMenuItemClickListener {
 
             when {
                 url.lowercase(Locale.ROOT).contains("feedback") -> sendFeedbackEmail()
-                url.startsWith("mailto:[email protected]") || url.startsWith("mailto:[email protected]") -> sendSupportEmail()
+                url.startsWith("mailto:[email protected]") || url.startsWith("mailto:[email protected]") -> {
+                    contactSupport()
+                }
                 url.startsWith("https://support.pocketcasts.com") -> {
                     if (!url.contains("device=android")) {
                         url += (if (url.contains("?")) "&" else "?") + "device=android"
@@ -208,12 +219,36 @@ class HelpFragment : Fragment(), HasBackstack, Toolbar.OnMenuItemClickListener {
             }
         }
 
+        analyticsTracker.track(AnalyticsEvent.SETTINGS_LEAVE_FEEDBACK)
         FirebaseAnalyticsTracker.userGuideEmailFeedback()
     }
 
-    private fun sendSupportEmail() {
+    private fun contactSupport() {
+        when (subscriptionManager.getCachedStatus()) {
+            null, is SubscriptionStatus.Free -> useForumPopup()
+            is SubscriptionStatus.Plus -> sendSupportEmail()
+        }
+
+        analyticsTracker.track(AnalyticsEvent.SETTINGS_GET_SUPPORT)
+        FirebaseAnalyticsTracker.userGuideEmailSupport()
+    }
+
+    private fun useForumPopup() {
         val context = context ?: return
+        val forumUrl = "https://forums.pocketcasts.com/"
+        AlertDialog.Builder(context)
+            .setTitle(LR.string.settings_forums)
+            .setMessage(context.getString(LR.string.settings_forums_description, forumUrl))
+            .setPositiveButton(LR.string.settings_take_me_there) { _, _ ->
+                val intent =
+                    Intent(Intent.ACTION_VIEW, Uri.parse(forumUrl))
+                startActivity(intent)
+            }
+            .show()
+    }
 
+    private fun sendSupportEmail() {
+        val context = context ?: return
         viewLifecycleOwner.lifecycleScope.launch {
             try {
                 val intent = support.shareLogs(
@@ -227,7 +262,5 @@ class HelpFragment : Fragment(), HasBackstack, Toolbar.OnMenuItemClickListener {
                 UiUtil.displayDialogNoEmailApp(context)
             }
         }
-
-        FirebaseAnalyticsTracker.userGuideEmailSupport()
     }
 }
diff --git a/...rvices/analytics/src/main/java/au/com/shiftyjelly/pocketcasts/analytics/AnalyticsEvent.kt b/...rvices/analytics/src/main/java/au/com/shiftyjelly/pocketcasts/analytics/AnalyticsEvent.kt
@@ -479,6 +479,8 @@ enum class AnalyticsEvent(val key: String) {
 
     /* Settings - Help */
     SETTINGS_HELP_SHOWN("settings_help_shown"),
+    SETTINGS_LEAVE_FEEDBACK("settings_leave_feedback"),
+    SETTINGS_GET_SUPPORT("settings_get_support"),
 
     /* Settings - Import - Export */
     SETTINGS_IMPORT_SHOWN("settings_import_shown"),

diff --git a/modules/services/localization/src/main/res/values/strings.xml b/modules/services/localization/src/main/res/values/strings.xml
@@ -1295,6 +1295,9 @@
     <string name="settings_status_service_hosts_help">The most common cause is that you have an ad-blocker configured on your phone or network. You’ll need to unblock this domain to download podcasts. Please note Pocket Casts doesn’t host or choose where podcasts are hosted, that’s up to the author of the show and is out of our control.</string>
     <string name="settings_status_service_support">Support</string>
     <string name="settings_status_service_support_summary">Access to the support FAQ and contact us.</string>
+    <string name="settings_forums">Pocket Casts Forums</string>
+    <string name="settings_forums_description">Please go to Pocket Casts\' forums (%1$s) where our support team can help you.</string>
+    <string name="settings_take_me_there">Take me there</string>
     <string name="settings_about_share_with_friends">Share with friends</string>
     <string name="settings_about_share_with_friends_message">Hey! Here is a link to download the Pocket Casts app. I\'m really enjoying it and thought you might too. \nhttps://www.pocketcasts.com</string>
     <string name="settings_about_rate_us">Rate us</string>