Debugger / Site Health Displaying False-Positive Errors #12881

htdat · 2019-06-27T08:55:16Z

Purpose of this GitHub issue

Gather sites/reports with the error in Site Health (WP Admin dashboard) but there is no issue with any Jetpack feature or https://jetpack.com/support/debug/.
After that, we will troubleshoot and improve our debugger in WP Admin.

Details of the issue.

In WP Admin -> Tools -> Site Health, you're seeing a Jetpack error like the following.

When checking your site staus in https://jetpack.com/support/debug/ , it's still showing Everything looks great!.

What to report

Jetpack Debug status (do not need to post the JPDB link).
Site ID (blog_id) (optional for Automattic Happiness Engineers)
In WP Admin -> Tools -> Site Health -> Info -> Scoll down to "Jetpack" -> Send us "Connection Tests" info

Other info

Originally in 3927-gh-jpop-issues

The text was updated successfully, but these errors were encountered:

anaemnesis · 2019-07-13T07:43:10Z

Ticket: 2169467-zen
Jetpack debug: Everything looks great!
Site ID: 148793315
Connection test:

cxn_tests: {"9":{"name":"test__wpcom_self_test","pass":false,"message":"Jetpack.com detected an error.","resolution":"Visit the Jetpack.com debugging page for more information or contact support.","action":false,"severity":"critical","group":["default"],"type":"direct"}}

ntpixels · 2019-07-24T20:15:36Z

Ticket: 2202245-zen
Jetpack debug: Everything looks great!
Site ID: 164759548
Connection test:

cxn_tests: {"9":{"name":"test__wpcom_self_test","pass":false,"message":"Jetpack.com detected an error.","resolution":"Visit the Jetpack.com debugging page for more information or contact support.","action":false,"severity":"critical","group":["default"],"type":"direct"}}

pranali333 · 2019-07-29T08:50:14Z

Ticket: 2213829-zen
Jetpack debug: Everything looks great!
Site ID: 163415962
Connection test:

cxn_tests: {"9":{"name":"test__wpcom_self_test","pass":false,"message":"Jetpack.com detected an error.","resolution":"Visit the Jetpack.com debugging page for more information or contact support.","action":false,"severity":"critical","group":["default"],"type":"direct"}}

htdat · 2019-08-05T09:08:04Z

Tix: 2250241-zen
Jetpack debug: Everything looks great!
Site ID: 158699724

cxn_tests: {"9":{"name":"test__wpcom_self_test","pass":false,"message":"Jetpack.com detect\u00f3 un error.","resolution":"Visita la p\u00e1gina de depuraci\u00f3n de Jetpack.com para m\u00e1s informaci\u00f3n o contactar con soporte.","action":false,"severity":"critical","group":["default"],"type":"direct"}}

a8ck3n · 2019-08-09T04:03:31Z

Ticket: 2254863-zen
Jetpack debug is good.
Site ID: 41160620

cxn_tests: {'9':{'name':'test__wpcom_self_test','pass':false,'message':'Jetpack.com detected an error.','resolution':'Visit the Jetpack.com debugging page for more information or contact support.','action':false,'severity':'critical','group':['default'],'type':'direct'}}

dericleeyy · 2019-08-14T05:11:38Z

Ticket: 2272084-zen

Jetpack Debug is good.

Site ID: 155898264

cxn_tests: {"9":{"name":"test__wpcom_self_test","pass":false,"message":"Jetpack.com detected an error.","resolution":"Visit the Jetpack.com debugging page for more information or contact support.","action":false,"severity":"critical","group":["default"],"type":"direct"}}

htdat · 2019-08-26T01:31:09Z

2290973-zen
Jetpack Debug is good.
Site ID: 120401281

cxn_tests: {"9":{"name":"test__wpcom_self_test","pass":false,"message":"Jetpack.com detected an error.","resolution":"Visit the Jetpack.com debugging page for more information or contact support.","action":false,"severity":"critical","group":["default"],"type":"direct"}}

anaemnesis · 2019-08-26T12:56:00Z

2299364-zen
Jetpack Debug is good
Site ID: 165021488

cxn_tests: {"9":{"name":"test__wpcom_self_test","pass":false,"message":"Jetpack.com detected an error.","resolution":"Visit the Jetpack.com debugging page for more information or contact support.","action":false,"severity":"critical","group":["default"],"type":"direct"}}

coder-karen · 2019-08-30T14:49:49Z

2290680-zen
Jetpack Debug is good
Site ID: 143332086

cxn_tests: {"9":{"name":"test__wpcom_self_test","pass":false,"message":"Jetpack.com detected an error.","resolution":"Visit the Jetpack.com debugging page for more information or contact support.","action":false,"severity":"critical","group":["default"],"type":"direct"}}

lizthefair · 2019-09-01T18:31:53Z

Ticket: 2312741-zen
Jetpack Debug status: Everything looks great!
Site ID (blog_id): 82368205

cxn_tests: {"9":{"name":"test__wpcom_self_test","pass":false,"message":"Jetpack.com detected an error.","resolution":"Visit the Jetpack.com debugging page for more information or contact support.","action":false,"severity":"critical","group":["default"],"type":"direct"}}

anaemnesis · 2019-09-02T08:36:07Z

Ticket: 2317282-zen
Jetpack Debug: Everything looks great!
Site ID: 103873295
Connected via REST.

cxn_tests: 
{'9':{'name':'test__wpcom_self_test','pass':false,'message':'Jetpack.com 
detectu00f3 un error.','resolution':'Visita la pu00e1gina de depuraciu00f3n de 
Jetpack.com para mu00e1s informaciu00f3n o contactar con 
soporte.','action':false,'severity':'critical','group':['default'],'type':'direct'}}

aheckler · 2019-09-03T14:07:02Z

2318941-zen
Debug OK
Site ID: 67178716
Connected via REST
cxn_tests: {"9":{"name":"test__wpcom_self_test","pass":false,"message":"Jetpack.com detected an error.","resolution":"Visit the Jetpack.com debugging page for more information or contact support.","action":false,"severity":"critical","group":["default"],"type":"direct"}}

htdat · 2019-09-04T02:24:42Z

@aheckler and @jeremypaavola - Site ID and JPDB result are good enough. Avoid providing site URLs in this public issue ;)

mdrovdahl · 2019-09-04T18:28:18Z

Note: this is a Team51 site
Slack: p1567620876088300-slack-jpop-support
Debug OK
Site ID: 162042271
Connected via XML-RPC
{"9":{"name":"test__wpcom_self_test","pass":false,"message":"Jetpack.com detected an error.","resolution":"Visit the Jetpack.com debugging page for more information or contact support.","action":false,"severity":"critical","group":["default"],"type":"direct"}}

htdat · 2019-09-05T00:46:47Z

Updating the priority to [Pri] Normal as we have more and more reports.

anaemnesis · 2019-09-07T09:45:00Z

2328536-zen
Debug OK
Site ID: 112133580
Connected via REST
cxn_tests: {"9":{"name":"test__wpcom_self_test","pass":false,"message":"Jetpack.com detected an error.","resolution":"Visit the Jetpack.com debugging page for more information or contact support.","action":false,"severity":"critical","group":["default"],"type":"direct"}}

anaemnesis · 2019-09-07T10:38:46Z

2329845-zen
Debug: 503 due to a CF block on /xmlrpc.php?for=jetpack (but not on /xmlrpc.php)
Site ID: 103947952
Connected via XML-RPC (but not really)
{'9':{'name':'test__wpcom_self_test','pass':false,'message':'Jetpack.com detected an error.','resolution':'Visit the Jetpack.com debugging page for more information or contact support.','action':false,'severity':'critical','group':['default'],'type':'direct'}}

anaemnesis · 2019-09-09T06:14:05Z

324579-zen
Debug: OK
Site ID: 137516216
Connected via XML-RPC
cxn_tests: All Pass.

aheckler · 2019-09-09T15:29:36Z

2328310-zen
ID: 121282792
Debug: OK
Connected via REST.
cxn_tests: {"7":{"name":"test__wpcom_connection_test","pass":false,"message":"blue dirt girl - original indie band from vancouver is not connected.: 200","resolution":"Please contact Jetpack support.","action":false,"severity":"critical","group":["default"],"type":"direct"}}

julsyd · 2019-09-13T12:40:48Z

Ticket: 2343601-zen
ID: 162687667
Debug: OK

Connection Tests {"9":{"name":"test__wpcom_self_test","pass":false,"message":"Jetpack.com a d\u00e9tect\u00e9 une erreur.","resolution":"Visitez la page de d\u00e9bogage de Jetpack.com pour en savoir plus ou contactez l'assistance.","action":false,"severity":"critical","group":["default"],"type":"direct"}}

anaemnesis · 2019-09-21T08:47:15Z

2341843-zen
Debug: OK
Site ID: 151135806
{'9':{'name':'test__wpcom_self_test','pass':false,'message':'Jetpack.com detected an error.','resolution':'Visit the Jetpack.com debugging page for more information or contact support.','action':false,'severity':'critical','group':['default'],'type':'direct'}}

chaselivingston · 2019-09-23T19:08:58Z

2360289-zen
Debug ok
Site ID: 137938645

Connection Tests

{"9":{"name":"test__wpcom_self_test","pass":false,"message":"Jetpack.com detected an error.","resolution":"Visit the Jetpack.com debugging page for more information or contact support.","action":false,"severity":"critical","group":["default"],"type":"direct"}}

kraftbj · 2019-09-23T19:27:18Z

I'd like to see if we can break up this issue some.

test__wpcom_self_test -- this is the same as when the SELF test failed on the old in-plugin debugger. The Jetpack site pings wp.com and requests WP.com run the Jetpack debugger, then handles the response as long as it comes back within 30 seconds. If it takes longer than 30 seconds, it'll fail. A potential resolution is to provide a middle state ("Test did not respond in time.").

test__wpcom_connection_test -- this one is stating that the /jetpack-blogs/%d/test-connection endpoint did not think the site was connected. Maybe confirm the URLs are what is expected?

joendotcom · 2019-10-10T11:32:02Z

2409631-zen
Everything looks great!
44649782

cxn_tests: {"9":{"name":"test__wpcom_self_test","pass":false,"message":"Jetpack.com detected an error.","resolution":"Visit the Jetpack.com debugging page for more information or contact support.","action":false,"severity":"critical","group":["default"],"type":"direct"}}

RCowles · 2019-11-04T16:37:38Z

Also reported in 2463999-zen, user on Jetpack 7.8.

coder-karen · 2019-11-06T14:37:00Z

User on 7.9, Site Health reports a curl 28 timeout error. All tests pass in the debugger.
2468476-zen

kraftbj · 2019-11-06T15:05:17Z

The loopback request mentioned in the ticket is from Core -- their site did not respond to a request to itself as expected ( https://github.com/WordPress/WordPress/blob/f1b5f2aa94c45aa087e96ac91ca53d241ee3146b/wp-admin/includes/class-wp-site-health.php#L1642 ).

The http_request_failed test means that their site did not get a response back from something within 10 seconds, but it isn't clear in the ticket from what.

All in all, I think that is the site debug working as expected. It isn't a false positive error -- loopback isn't working as expected and whatever the http request, it was expecting to get a response back within 10 seconds and didn't. That could indicate the test is expecting something too quickly or network issues between the Jetpack site and the server, etc. I think this site is just slow.

tmmbecker · 2019-11-20T12:43:49Z

2496139-zen
JP 7.9.1
Debug is great. Self-test is failing.

htdat · 2019-11-25T07:26:00Z

2514574-zen
JP 7.9.1
blog_id = 73509231
Debug is great. Self-test is failing.

aicee · 2019-11-29T01:50:56Z

2525376-zen
JP: 7.9.1
blog_id = 162706612
Debug is great. Self-test is failing.

htdat · 2019-11-29T06:00:27Z

@kraftbj - We're seeing more and more reports. Do you think we should report this in a separate issue?

htdat · 2019-12-04T06:29:59Z

2535860-zen
JP 8.0
blog_id = 157196708

aicee · 2019-12-04T06:54:58Z

2535296-zen
JP 7.9.1
blog_id = 51124069
Debug is great. Self-test is failing.

madhattermattic · 2019-12-04T18:56:16Z

2535251-zen
JP 8.0
Blog ID: 156763502
Debug is great. Self-test is failing.

htdat · 2019-12-06T08:49:04Z

2531506-zen
JP 8.0
Blog ID: 169763173
Debug is great. Self-test is failing.

tmmbecker · 2019-12-09T16:20:19Z

2534598-zen
Self-test is failing and user-facing debugger is showing Could not fetch data.
JP 8.0

csonnek · 2019-12-09T17:54:08Z

2540352-zen
JP 8.0
Self-test failing
Debug OK (both for Super admin and user-facing) - blog ID 169685843

kraftbj · 2019-12-09T18:12:09Z

Going to just not run the self test and moving forward with using the newer suite.

bhoop · 2019-12-09T19:10:20Z

2543967-zen
JP 8.0
Self-test failing
Debug is great

kraftbj · 2019-12-09T23:26:06Z

No need to keep reporting these.

chaselivingston · 2020-01-06T14:48:47Z

@kraftbj Just saw another instance of this in 2601672-zen using Jetpack 8.0. Should this still be happening or do you think there's a new problem?

csonnek · 2020-01-08T20:27:47Z

@kraftbj I have one in 2615740-zen as well.

The Site Health plugin is listing JetPack as having a Critical Issue.
Specifically, it says, 'Jetpack.com detected an error on the WPcom Self Test.'
When I click the link to debug it, it says, 'Debug Unknown error An unknown
error has occurred.'

They're on 8.0 and the debug is OK.

kraftbj · 2020-01-08T20:29:14Z

@chaselivingston & @csonnek Pulling out the old debugger is coming in Jetpack 8.1 and converting the server-side old debugger to use the new suite is pending review in D37439

nielslange · 2020-01-14T02:04:44Z

Another report in

17798236-zen
2630165-hc

druesome · 2020-01-14T08:48:33Z

Seeing this happening consistently in Atomic sites atm. When running jetpack status, common error message is:

test__wpcom_self_test: Jetpack.com detected an error on the WPcom Self Test.

Disconnecting and reconnecting doesn't help.

2629897-zen

kraftbj · 2020-01-14T16:07:02Z

This issue should remain closed and any others should have a new ticket. The impacted test was removed in #14198, but that code didn't ship until 8.1 (today). If there are still issues, please confirm they are not running an older version. If they are running 8.1 or higher, please open a new issue as it is not related to this one since the test is no longer running by default (requires a filter to enable it currently).

htdat added [Pri] Low [Type] Enhancement Changes to an existing feature — removing, adding, or changing parts of it General labels Jun 27, 2019

matticbot added the Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". label Jul 13, 2019

htdat added [Pri] Normal and removed [Pri] Low labels Sep 5, 2019

kraftbj mentioned this issue Sep 24, 2019

Jetpack Debug: Do not fail if WP.com SELF test times outs. #13530

Merged

coder-karen reopened this Nov 6, 2019

kraftbj closed this as completed Nov 6, 2019

htdat reopened this Nov 29, 2019

kraftbj mentioned this issue Dec 9, 2019

Debugger: Makes SELF test optional #14198

Merged

kraftbj closed this as completed in #14198 Dec 11, 2019

mlaetitia reopened this Jan 14, 2020

kraftbj closed this as completed Jan 14, 2020

Debugger / Site Health Displaying False-Positive Errors #12881

Debugger / Site Health Displaying False-Positive Errors #12881

Comments

htdat commented Jun 27, 2019 • edited Loading

Purpose of this GitHub issue

Details of the issue.

What to report

Other info

anaemnesis commented Jul 13, 2019 • edited by htdat Loading

ntpixels commented Jul 24, 2019 • edited by htdat Loading

pranali333 commented Jul 29, 2019 • edited by htdat Loading

htdat commented Aug 5, 2019

a8ck3n commented Aug 9, 2019 • edited by jeherve Loading

dericleeyy commented Aug 14, 2019

htdat commented Aug 26, 2019

anaemnesis commented Aug 26, 2019

coder-karen commented Aug 30, 2019

lizthefair commented Sep 1, 2019

anaemnesis commented Sep 2, 2019 • edited by htdat Loading

aheckler commented Sep 3, 2019 • edited by htdat Loading

htdat commented Sep 4, 2019

mdrovdahl commented Sep 4, 2019 • edited by dereksmart Loading

htdat commented Sep 5, 2019

anaemnesis commented Sep 7, 2019

anaemnesis commented Sep 7, 2019

anaemnesis commented Sep 9, 2019

aheckler commented Sep 9, 2019

julsyd commented Sep 13, 2019

anaemnesis commented Sep 21, 2019

chaselivingston commented Sep 23, 2019

kraftbj commented Sep 23, 2019

joendotcom commented Oct 10, 2019

RCowles commented Nov 4, 2019

coder-karen commented Nov 6, 2019

kraftbj commented Nov 6, 2019

tmmbecker commented Nov 20, 2019

htdat commented Nov 25, 2019

aicee commented Nov 29, 2019

htdat commented Nov 29, 2019

htdat commented Dec 4, 2019

aicee commented Dec 4, 2019

madhattermattic commented Dec 4, 2019

htdat commented Dec 6, 2019

tmmbecker commented Dec 9, 2019

csonnek commented Dec 9, 2019

kraftbj commented Dec 9, 2019

bhoop commented Dec 9, 2019

kraftbj commented Dec 9, 2019

chaselivingston commented Jan 6, 2020

csonnek commented Jan 8, 2020

kraftbj commented Jan 8, 2020

nielslange commented Jan 14, 2020

druesome commented Jan 14, 2020

kraftbj commented Jan 14, 2020

htdat commented Jun 27, 2019 •

edited

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anaemnesis commented Jul 13, 2019 •

edited by htdat

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ntpixels commented Jul 24, 2019 •

edited by htdat

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pranali333 commented Jul 29, 2019 •

edited by htdat

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a8ck3n commented Aug 9, 2019 •

edited by jeherve

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anaemnesis commented Sep 2, 2019 •

edited by htdat

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aheckler commented Sep 3, 2019 •

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mdrovdahl commented Sep 4, 2019 •

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