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We use ticket templates with the ticket "description" as mandatory field (amongst others) and it works fine when creating tickets manually.
But when a ticket is created by E-mail it can happen that the user/technician does not put anything in the content of the E-mail but only in the subject as description of the requests/issues.
The behavior plugin allow to put several fields as mandatory before to solve/close ticket but not the " ticket description" field.
Is is possible to ensure that the "ticket description" field is also mandatory before to solve/close a ticket so that the technician have to add a more detailed description of the ticket?
Plugin version: 2.7.3
Thank you for your support,
Regards,
The text was updated successfully, but these errors were encountered:
TTAdem
changed the title
Description of ticket is mandatory before ticket is solved/closed
Add feature: "Description of ticket" is mandatory before ticket is solved/closed
May 13, 2024
Hi,
We use ticket templates with the ticket "description" as mandatory field (amongst others) and it works fine when creating tickets manually.
But when a ticket is created by E-mail it can happen that the user/technician does not put anything in the content of the E-mail but only in the subject as description of the requests/issues.
The behavior plugin allow to put several fields as mandatory before to solve/close ticket but not the " ticket description" field.
Is is possible to ensure that the "ticket description" field is also mandatory before to solve/close a ticket so that the technician have to add a more detailed description of the ticket?
Plugin version: 2.7.3
Thank you for your support,
Regards,
The text was updated successfully, but these errors were encountered: