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Unsupported URL/connection timeout #5

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thisisreallife opened this issue Oct 27, 2019 · 5 comments
Open

Unsupported URL/connection timeout #5

thisisreallife opened this issue Oct 27, 2019 · 5 comments

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@thisisreallife
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When I download a playlist, e.g. https://www.youtube.com/watch?v=0IAPZzGSbME&list=PLDN4rrl48XKpZkf03iYFl-O29szjTrs_O&index=2&t=0s, I came across unsupported URL or connection timeout error.

Did I misuse this tool or any hiding skills I should know?

Thank you very much!

@xylish7
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xylish7 commented Oct 27, 2019

Hy! Did you upgrade to the last version ? It was a bug regarding the use of the youtube-dl.exe which has updates after upadates and it was breaking my app. Now I've made some changes to the code, and the last version should work ok. I've tested your link, and you need to wait some time until it fetches the needed data beacuse it is a large playlist but it will download you files.

I've updated the link to download the app, so make sure to download the latest version or update to the latest version and tell me if it's working.

Here is the link to the latest version of the app: https://github.com/xylish7/Youtube-Downloader-GUI/releases/download/v2.1.2/yt-downloader-setup-2.1.2.exe

@thisisreallife
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Thank you for your kind reply!

I know why this issue happened on my PC:

  1. I downloaded old version of this GUI and installed it
  2. The first time I opened it, it said 'need update' and automatically downloaded the latest version
  3. Then I clicked later to install updates (not install immediately)
  4. When I reopen my software, It do not check for update. So It remains old version and fail to fetch my link.

I click the link you provided, but is seems not the latest version. The software downloaded latest version automatically. If I choose to update immediately, the updating icon keeps spinning for half an hour. But it still don't work right now.

Here is the screen shot of icon spinning:
image

@xylish7
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xylish7 commented Oct 30, 2019

Thank you for patience and for rising this issue. I'm not sure why it's not working on your PC, because I've asked my friends to run the update and for the first time the Updating... took about 30 sec and then stopped.

The program makes two updates. The bigger one when you get a pop-up with update, and a second one which is an auto-update showed in by that spinner.

Let's make another try, and if this doesn't work, I will create another release which will create some logs so we can see the problem. So now, please uninstall the program and take the last version:
https://github.com/xylish7/Youtube-Downloader-GUI/releases/download/v2.1.3/yt-downloader-setup-2.1.3.exe

Again, thank you for helping me fixing this issue!

@thisisreallife
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It doesn't work on my laptop,PC and friends' laptops. I think you can collect logs in the next release

@xylish7
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xylish7 commented Nov 1, 2019

I've worked on a new release and now you should be able to provide me the logs.

So do the following steps:

  1. Open the app
  2. Update it and install the update
  3. After the updates see if the problem persists
  4. If the problem persists go to the settings of the app:
    image and then, at the bottom you have the open logs button:
    image
    Press it and the folder with the logs should open. After this, provide me the log with the name of the date in which you opened the app:
    Ex: image

@xylish7 xylish7 reopened this Nov 1, 2019
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