Supporting Email or Mobile as the Preferred Communication Channel

[somindatommy]

Issue

Currently IS supports different types of communication channels such as Email, SMS etc. for second-factor authentication, but not for account confirmation and notification paths. Account confirmation and notification paths only work with Email as the communication channel.

This requirement is originally tracked in #6116

Requirement

There are several scenarios, that need users' interaction to select a channel that they want to receive any kind of notification.

Therefore, the notification channel selection should be based on the following criteria.

• SMS : If the user have provided only the mobile number.
• Email : If the user have provided only the email address.
• Either SMS or Email : If the user have provided both mobile and email. In this case communication channel should be the preferred channel selected by the specific user.

User scenarios associated with Multiple Communication Channels

Backend support

• User self-registration and account confirmation: Supporting Multiple Verification Channels for User Self-Registration and Account Confirmation #6339
• User account recovery (Username and Password recovery) : Supporting Multiple Notification Channels for Username Recovery and Password Recovery  #6343
• Notify on Failed Login Attempts : Multiple Notification Channel Support for Notify on Failed Login Attempts #9755
• Account Suspension : Multiple Notification Channel Support for User Account Suspension #9756

UI requirement

• Self Registration with multiple channels where the user can select the preferred notification channel to be used in the future.
  NOTE: The requirement is specified in UI support for self registration with multiple channels #9847
• Account recovery with multiple channels (Username and Password recovery) where the user can select the notification channel. : UI support for account recovery via multiple notification channels. #9761

Identity / IT admin scenarios associated with Multiple Communication Channels

• Onboard users with Email/SMS-based account verification and ask password : Multiple Notification Channel Support for onboarding users with Email/SMS-based account verification and ask password #9757
• Forced Password Reset with OTP (Both Email and SMS) : Multiple Notification Channel Support for Forced Password Reset with OTP #9758
• Lock a user account with notifications : Multiple Notification Channel Support for admin initiated account lock. #9759
• Disable a user account with notifications : Multiple Notification Channel Support for disabling a user account by the admin #9760

UI requirement

For the above requirements, existing UIs in the product can be used.

[isharak]

This issue is being closed due to extended inactivity. Please feel free to reopen it if further attention is needed. Thank you for helping us keep the issue list relevant and focused!