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Optimization often fails after v2.1 update #707

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validatorhq opened this issue Dec 29, 2022 · 2 comments · Fixed by #709
Closed

Optimization often fails after v2.1 update #707

validatorhq opened this issue Dec 29, 2022 · 2 comments · Fixed by #709
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optimization priority: high Issues which should be resolved as quickly as possible severity: major type: bug
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@validatorhq
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Describe the bug
We have more than usual reports of failed optimization process (bulk and individual). Our standard debugging process fails and there is no any specific error reported.

The "Optimize" button simply comes back to processed image.

Checking at the Action Scheduler page does not help, as there is no visible error.

To Reproduce
It's a bit hard to reproduce, I was not able to do it on 3 of my test sites.

Expected behavior
Optimization should be completed, or at least we should get a visible error report so we could act further.

Screenshots
Screenshot 2022-12-28 at 16 59 11

Screenshot 2022-12-29 at 05 51 31

Screenshot 2022-12-28 at 16 58 59

Even though it says the action is complete, no image was optimized.

Additional context
The background process run and it is spinning when we check the Bulk optimization page, but if we go back to the Media Library, no image is processed (all of them in this case were whether optimized or have "Optimize" button).

@piotrbak piotrbak added type: bug severity: major priority: high Issues which should be resolved as quickly as possible optimization labels Jan 2, 2023
@piotrbak
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piotrbak commented Jan 2, 2023

@validatorhq To move forward there we need to have access to some sample sites that are experiencing the issue.

@markonikolic985
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@piotrbak We have a couple of tickets with WP Admin access, waiting for SFTP access as well.

You can check tickets under img gh 707 tag here and see if there is the update from customers with SFTP access.

@remyperona remyperona self-assigned this Jan 24, 2023
@remyperona remyperona added this to the 2.1.1 milestone Jan 24, 2023
@remyperona remyperona linked a pull request Jan 24, 2023 that will close this issue
@remyperona remyperona mentioned this issue Jan 25, 2023
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Labels
optimization priority: high Issues which should be resolved as quickly as possible severity: major type: bug
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4 participants