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"Take a Photo" option fails often when adding images to gallery or image blocks #1965

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designsimply opened this issue Feb 27, 2020 · 1 comment · Fixed by wordpress-mobile/WordPress-iOS#14299
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HACK week HACK week June 2020 Media [Pri] High [Type] Bug Something isn't working

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@designsimply
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Steps to reproduce:

  1. Add a gallery block.
  2. Add an image using "Choose from device"
  3. Tap the "+" button at the bottom of the gallery block.
  4. Add an image using the "Take a Photo" option.
  5. You may need to try several times before it fails.
  6. Add an image block.
  7. Tap "ADD IMAGE".
  8. Try adding an image using the "Take a Photo" option.

Result: the "Take a Photo" option fails often when trying to add images to the gallery block or the image block—this happens most often after adding an image in another way first, such as using the "Choose from device" option.

Video 1: 2m28s
Tested with WPiOS 14.3.0.0 TestFlight beta on iPhone 6S iOS 13.3.1.

  • App logs: text.txt (tokens redacted)
  • WPiOS 14.3.0.0 TestFlight beta
  • iPhone 6S (WiFi only)
  • iOS 13.3.1.
  • Jetpack 8.2.3 site (but it fails for me in any site type)
  • WiFi connection speed: 54 Mpbs down, 60 Mbps up (Google Fiber)

Video 2: 1m23s
Tested with WPiOS 14.3.0.0 TestFlight beta on iPhone 6S iOS 13.3.1.

  • App logs: text-2.txt (tokens redacted)
  • WPiOS 14.3.0.0 TestFlight beta
  • iPhone 6S (WiFi only)
  • iOS 13.3.1.
  • WordPress.com Premium
  • WiFi connection speed: 54 Mpbs down, 60 Mbps up (Google Fiber)
@designsimply designsimply added [Type] Bug Something isn't working Media labels Feb 27, 2020
@mkevins
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mkevins commented Mar 24, 2020

@designsimply 👋 thanks so much for providing such a high level of detail! This will be very helpful in reproducing the issue and finding a solution.

When you mention:

You may need to try several times before it fails.

Was the "Take a photo" option working for you in some cases, or just the "choose from device" option? If so, once it was in a "broken" state (where "take a photo" was not working), do you remember if every attempt failed after that?

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Labels
HACK week HACK week June 2020 Media [Pri] High [Type] Bug Something isn't working
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