Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

[GlobalStep] [WP 6.1.1] Blank page is display after navigating to "Page > Add new" and "Post > Add new" page. #37953

Closed
1 of 5 tasks
gglobalstep opened this issue Apr 24, 2023 · 3 comments
Labels
focus: classic front end Issues related to the classic front end. plugin: woocommerce Issues related to the WooCommerce Core plugin. type: bug The issue is a confirmed bug. type: community contribution

Comments

@gglobalstep
Copy link

gglobalstep commented Apr 24, 2023

Prerequisites

  • I have carried out troubleshooting steps and I believe I have found a bug.
  • I have searched for similar bugs in both open and closed issues and cannot find a duplicate.

Describe the bug

For WP 6.1.1, Blank page is display after navigating to "Page > Add new" and "Post > Add new" page.

Expected behavior

For WP 6.1.1, All content should be display after navigating to "Page > Add new" and "Post > Add new" page.

Actual behavior

For WP 6.1.1, Blank page is display after navigating to "Page > Add new" and "Post > Add new" page.

Steps to reproduce

  1. Create any test site.
  2. Install and activate all the required plugins.
  3. Install and activate Woocommerce.
  4. Complete OBW.
  5. Go to o "Page > Add new" page or "Post > Add new" page.
  6. Observe that For WP 6.1.1, Blank page is display after navigating to "Page > Add new" and "Post > Add new" page.

Screencast:

37953.1.mp4

#37953(2)

WordPress Environment

Woocommerce Version: WooCommerce 7.7.0-beta.1
WordPress version: 6.1.1

PC:
Windows 10
Chrome(Version 112.0.5615.138)

Isolating the problem

  • I have deactivated other plugins and confirmed this bug occurs when only WooCommerce plugin is active.
  • This bug happens with a default WordPress theme active, or Storefront.
  • I can reproduce this bug consistently using the steps above.
` ### WordPress Environment ### WC Version: 7.7.0 REST API Version: ✔ 7.7.0 WC Blocks Version: ✔ 10.0.1 Action Scheduler Version: ✔ 3.5.4 Log Directory Writable: ✔ WP Version: ❌ 6.1.1 - There is a newer version of WordPress available (6.2) WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: ✔ WP Cron: ✔ Language: en_US External object cache: –

Server Environment

Server Info: Apache/2.4.56 (Unix) OpenSSL/1.0.2g
PHP Version: 7.4.33
PHP Post Max Size: 1 GB
PHP Time Limit: 30
PHP Max Input Vars: 5000
cURL Version: 7.47.0
OpenSSL/1.0.2g

SUHOSIN Installed: –
MySQL Version: 5.7.33-0ubuntu0.16.04.1-log
Max Upload Size: 512 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

Database

WC Database Version: 7.7.0
WC Database Prefix: wp_
Total Database Size: 6.08MB
Database Data Size: 4.55MB
Database Index Size: 1.53MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 3.47MB + Index: 0.06MB + Engine InnoDB
wp_postmeta: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
wp_posts: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

Post Type Counts

attachment: 24
page: 20
post: 7
product: 22
product_variation: 7

Security

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

Active Plugins (6)

Query Monitor: by John Blackbourn – 3.12.1
Code Snippets: by Code Snippets Pro – 3.3.0
Companion Plugin: by Osk – 1.29
WooCommerce Payments: by Automattic – 5.7.0
WooCommerce: by Automattic – 7.7.0-beta.1
WP Downgrade | Specific Core Version: by Reisetiger – 1.2.5

Inactive Plugins (3)

Akismet Anti-Spam: by Automattic – 5.1
Hello Dolly: by Matt Mullenweg – 1.7.2
Jetpack: by Automattic – 12.0

Dropin Plugins (1)

db.php: Query Monitor Database Class (Drop-in)

Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ✔
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

WC Pages

Shop base: #10 - /shop/
Cart: #11 - /cart/
Checkout: #12 - /checkout/
My account: #13 - /my-account/
Terms and conditions: ❌ Page not set

Theme

Name: Storefront
Version: 4.2.0
Author URL: https://woocommerce.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

Templates

Overrides: –

Subscriptions

WCS_DEBUG: ✔ No
Subscriptions Mode: ✔ Live
Subscriptions Live URL: https://present-catshark.jurassic.ninja
Subscriptions-core Library Version: 5.5.0
Subscription Statuses: –
WooCommerce Account Connected: ❌ No

Store Setup

Country / State: United States (US) — California

Subscriptions by Payment Gateway

Payment Gateway Support

WooCommerce Payments: products
refunds
multiple_subscriptions
subscription_cancellation
subscription_payment_method_change_admin
subscription_payment_method_change_customer
subscription_payment_method_change
subscription_reactivation
subscription_suspension
subscriptions
gateway_scheduled_payments
tokenization
add_payment_method

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: product-block-editor
minified-js
new-product-management-experience
product-variation-management
settings

Daily Cron: ✔ Next scheduled: 2023-04-25 11:47:17 +00:00
Options: ✔
Notes: 56
Onboarding: completed

WooCommerce Payments

Version: 5.7.0
Connected to WPCOM: Yes
Blog ID: 218225676
Account ID: acct_1N0NuaCO23JZRMd2

Action Scheduler

Complete: 32
Oldest: 2023-04-24 11:48:21 +0000
Newest: 2023-04-24 11:55:07 +0000

Failed: 1
Oldest: 2023-04-24 11:55:07 +0000
Newest: 2023-04-24 11:55:07 +0000

Pending: 1
Oldest: 2023-04-25 11:48:21 +0000
Newest: 2023-04-25 11:48:21 +0000

Status report information

Generated at: 2023-04-24 14:25:47 +00:00
`

@github-actions github-actions bot added status: awaiting triage This is a newly created issue waiting for triage. type: community contribution labels Apr 24, 2023
@lanej0
Copy link
Contributor

lanej0 commented Apr 25, 2023

Noting that the issue is also present with WordPress 6.0.3 (L-2) but is not present with WordPress 6.2.

@ObliviousHarmony ObliviousHarmony added type: bug The issue is a confirmed bug. plugin: woocommerce Issues related to the WooCommerce Core plugin. focus: classic front end Issues related to the classic front end. status: prioritization and removed status: awaiting triage This is a newly created issue waiting for triage. labels May 1, 2023
@rrennick
Copy link
Contributor

@gglobalstep Could you confirm that this issue is resolved for you with WordPress 6.2 and WooCommerce 7.7.0?

@lanej0
Copy link
Contributor

lanej0 commented May 19, 2023

This issue was resolved by a subsequent Blocks release (as of 7.7 Beta 2): woocommerce/woocommerce-blocks#9090

@lanej0 lanej0 closed this as completed May 19, 2023
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
focus: classic front end Issues related to the classic front end. plugin: woocommerce Issues related to the WooCommerce Core plugin. type: bug The issue is a confirmed bug. type: community contribution
Projects
None yet
Development

No branches or pull requests

4 participants