(6.4.0) WooCommerce Menu occasionally inaccessible for self-hosted sites #32609
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4944517-zen |
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status: awaiting triage
csmcneill
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status: developer reproduction
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1208339-hc |
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4945439-zd-woothemes |
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Bug reproduced on 3 sites using the same settings. WordPress EnvironmentWordPress address (URL): https://myfamilycinemaplanos.com Server EnvironmentServer Info: Apache/2.4.52 (Unix) OpenSSL/1.1.1d SUHOSIN Installed: – DatabaseWC Database Version: 6.4.0 Post Type Countsattachment: 42 SecuritySecure connection (HTTPS): ✔ Active Plugins (22)License Manager: por – 4.3.5 WPS Limit Login: por WPServeur Yoast SEO: WooCommerce: por Time Yoast – 14.3 Inactive Plugins (0)Dropin Plugins (1)advanced-cache.php: advanced-cache.php SettingsAPI Enabled: – Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) Connected to WooCommerce.com: – WC PagesBase da loja: #11 - /loja/ ThemeName: My Family Cinema TemplatesOverrides: Avada/woocommerce/cart/cart.php Action SchedulerConcluído: 18 Status report informationGenerated at: 2022-04-13 14:31:46 -03:00 |
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Performing some tests, I noticed that the failure only occurs when we use positions 55 and 56. |
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4945729-zen |
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4945553-zen |
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4944285-zen |
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35152379-hc |
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Confirmed with 35152379-hc that reverting to 6.3.1 resolved the issue. File download: https://github.com/woocommerce/woocommerce/releases/download/6.3.1/woocommerce.zip Documentation: https://woocommerce.com/document/installing-uninstalling-woocommerce/#reverting-to-a-previous-version-of-woocommerce |
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4945154-zen |
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4946323-zen This was the best place to put this issue, though this ticket is experiencing this issue with menus disappearing with their atomic site and only with Subscriptions 4.1.0 and WooCommerce 6.4.0 active. |
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4946232-zen Atomic Site, the WooCommerce Setting disappeared. |
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35142201-hc | 4946990-zen |
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#4947306-zen |
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#4944437-zen
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#4947647-zen Same problems as @imodouglas reports. |
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#4946963-zen Same issue as @imodouglas reports -- WooCommerce Home and Analytics show a blank page. This site doesn't have WooComerce Subscriptions. During plugin testing, I found that those pages are loading with all plugins deactivated and show blank pages when Jetpack is activated. |
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35150771-hc / 4948352-zen Sorry to open this back up but I just ran into this today. The Woo menu disappears on all Woo pages in the dashboard and stats are not visible. This is resolved when the WooCommerce Subscriptions plugin is deactivated. |
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With this particular issue, the Accessing the associated URLs directly (e.g. There is a separate issue affecting sites hosted on WordPress.com and Pressable. When WooCommerce Subscriptions is active, pages will become unavailable (e.g. WooCommerce > Home or Analytics) or the sidebar will disappear after accessing certain pages (e.g. WooCommerce > Orders). In these instances, the This issue and the associated PR appear to be separate from the issue experienced by sites hosted on WordPress.com and Pressable while WooCommerce Subscriptions is active. For sites experiencing an issue with pages not loading or the sidebar not appearing while WooCommerce Subscriptions is active, there is a separate PR in a different repo. That can be accessed here. I've updated the title of this issue to reflect this discrepancy. |
csmcneill
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Thank you for that information @csmcneill! |
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My Woocommerce asked for update the database and then appeared in the menu. |
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35144083-hc |
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Found a fix: in plugins/woocommerce/includes/admin/class-wc-admin-menus.php Replace: By: |
Prerequisites
Describe the bug
When updating to WooCommerce 6.4, some users on self-hosted sites are reporting issues where the WooCommerce menu is no longer visible or accessible.
Expected behavior
The WooCommerce menu should be accessible.
Actual behavior
The WooCommerce menu is sometimes inaccessible.
Steps to reproduce
I have not been able to reproduce this issue locally, and neither have my peers.
Some users note that they are running newer versions of PHP (e.g. 8.1.4), but this has not resulted in successfully reproducing the issue.
This appears to (at least in some part) be related to a conflict with the menu order number: https://wordpress.org/support/topic/woocommerce-tab-missing-from-admin-bad-after-6-3-0-update/#post-15555723
Users have reported that modifying some lines of code have resolved the issue:
WordPress Environment
N/A
Isolating the problem
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