Alerts
Use product Watcher licensed from elastic.io https://www.elastic.co/webinars/watcher-practical-alerting-for-elasticsearch-deutsch
It creates watchers.
Watcher is a plugin for Elasticsearch that provides alerting and notification based on changes in your data.
Watcher periodically issues a Elasticsearch query. It checks results from the query against a condition. If the condition is met an action is taken, such as sendingg an email, a 3rd party system is notified, or the query results are stored.
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Open a helpdesk ticket when any servers are likely to run out of free space in the next few days.
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When the number of tweets and posts in an area exceeds a threshold of significance, notify a service technician.
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Track application response times and if page-load time exceeds SLAs for more than 5 minutes, open a helpdesk ticket. If SLAs are exceeded for an hour, page the administrator on duty.
https://www.elastic.co/guide/en/watcher/current/getting-started.html
Alerts need to be prioritized so that humans are not inuundated.
Pull in cases filed in Salesforce customer service app.